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Freelance Email Customer Support Jobs (NOW HIRING)

Skidmore

B2B Customer Support Specialist

Immaculata, PA · On-site

B2B Customer Support Specialist Essex - Frazer - Frazer, PA 19355 We are currently looking for a ... Receives customer orders by phone, email, customer website or EDI. * Enters orders and data into ...

NOV

Customer Support Coordinator

Houston, TX

$18 - $22.75/hr

Customer Support Coordinator NOV is a leading provider of technology, equipment, and services to ... Communicating with customers via email/CRM regarding their requests * Utilizing software, databases ...

Assa Abloy Group

BTS Customer Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

Nuvo

Customer Support

Denver, CO

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Nuvo

Customer Support

Manhattan, NY

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

FoundIT Talent

Customer Support

Lancaster, SC

$14.50 - $18.50/hr

Customer Support Lancaster, South Carolina, United States Job Openings Customer Support About the ... Key Responsibilities: * Respond to inbound calls, emails, chats, and social media messages ...

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Freelance Email Customer Support information

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$10

$23

$57

How much do freelance email customer support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for freelance email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Freelance Email Customer Support vs Freelance Live Chat Support?

AspectFreelance Email Customer SupportFreelance Live Chat Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often overlapping with email support
Work EnvironmentRemote, asynchronous communicationRemote, real-time interaction
Industry UsageCommon in e-commerce, SaaS, tech companiesPopular in online retail, tech support, service industries
Search & Comparison IntentOften compared for communication methods and flexibilityCompared for immediacy and interaction style

Freelance Email Customer Support and Freelance Live Chat Support both involve assisting customers remotely. Email support is asynchronous, allowing flexible response times, while live chat offers real-time interaction. Both roles require strong communication skills and are prevalent in similar industries, but differ mainly in communication speed and style.

More about Freelance Email Customer Support jobs
What cities are hiring for Freelance Email Customer Support jobs? Cities with the most Freelance Email Customer Support job openings:
What are the most commonly searched types of Email Customer Support jobs? The most popular types of Email Customer Support jobs are:
What states have the most Freelance Email Customer Support jobs? States with the most job openings for Freelance Email Customer Support jobs include:
What job categories do people searching Freelance Email Customer Support jobs look for? The top searched job categories for Freelance Email Customer Support jobs are:
Freelance Email Customer Support jobs near you
Infographic showing various Freelance Email Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Customer Service (Ops Support) Specialist - PASSARE

Customer Service (Ops Support) Specialist - PASSARE

Directors Investment Group

Abilene, TX • On-site

Full-time

Medical, Life, Retirement

Posted 5 days ago

Job description

Does this describe you?
Organized
Adaptable
Disciplined
Detail-Oriented
If so, let's talk!!
We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.
As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.
Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.
This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!
To learn more about Passare visit our website at https://www.passare.com/
Requirements
  • High school diploma or equivalent
  • Preferred 2 years experience in customer support or operations

Responsibilities:
  • Provide phone and email customer support
  • Answer troubleshooting calls, build platform knowledge and provide technical assistance
  • Create and manage configurations of the Passare SaaS system for customers
  • Load and validate customer system data
  • Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
  • Training responsibilities include scheduling and setting up webinars with customers
  • Utilize Knowledge Base to ensure processes are completed accurately

Qualifications:
  • Excellent written and verbal communication skills
  • Excellent data entry and typing skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Ability to gather accurate information
  • Effective problem resolution and critical thinking skills
  • Ability to use and manage web-based and database tools
  • Strong organizational skills
  • Commitment to company values

About Directors Investment Group
Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.
DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, the "Best Workplaces for Millennials" List, and the "Best Workplaces in Texas" List. The company is also a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer

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