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Fraud Representative Jobs (NOW HIRING)

Peraton

Fraud Investigations Team Lead

$66K - $106K/yr

As a Fraud Investigator Team Lead , this individual's primary responsibilities include achieving ... This represents the typical salary range for this position. Salary is determined by various factors ...

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How much do fraud representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for fraud representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

Is it hard to become a fraud representative?

Becoming a fraud representative typically requires strong attention to detail, good communication skills, and knowledge of fraud detection tools and procedures. Many employers prefer candidates with customer service experience or a background in finance or law enforcement, and some roles may require specific certifications or training programs. Overall, the difficulty depends on the employer's requirements and the candidate's relevant skills and experience.

What qualifications do I need to work in a fraud representative role?

A fraud representative typically needs a high school diploma or equivalent, strong communication skills, and attention to detail. Some employers prefer experience in customer service, banking, or security, and knowledge of fraud detection tools or software may be beneficial. Certifications in fraud prevention or related fields can enhance job prospects.

Is working in a fraud representative role a good career?

A fraud representative role can be a stable career with opportunities for advancement in the financial and insurance industries. It requires strong attention to detail, analytical skills, and knowledge of fraud detection tools. The job often involves shift work and may require certifications or ongoing training to stay current with fraud trends.

What degree do I need to work in a fraud representative role?

A fraud representative typically does not require a specific degree but often benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in fields like criminal justice, finance, or business, and strong skills in investigation, communication, and familiarity with fraud detection tools are important.

What does a fraud representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a fraud representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by fraud representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.
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What cities are hiring for Fraud Representative jobs?

Cities with the most Fraud Representative job openings:

What states have the most Fraud Representative jobs?

States with the most job openings for Fraud Representative jobs include:

What job categories do people searching Fraud Representative jobs look for?

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Fraud Representative jobs near you
Infographic showing various Fraud Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Commercial Card Fraud and Chargeback Analyst

DXC Technology

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services

Job description

Job Description:
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
About the Role
  • Monitors fraud using internal and external fraud detection tools
  • Reports fraud trends using fraud reports and live monitoring
  • Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
  • Initiates chargebacks and retrievals in the Card Processing Platform
  • Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
  • Reviews daily processing system chargeback and retrieval reports
  • Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
  • Balance daily In Clearing reports to chargeback reports
  • Maintains and distributes daily, weekly and monthly client reporting
  • Research and remain current with MasterCard and VISA chargeback processing and compliance changes

Qualifications
  • Ability to interact with cardholders and Company Program Administrators
  • Ability to interact with high-level clients and bank representatives
  • Ability to handle multiple tasks and responsibilities
  • Ability to prioritize tasks and manage deadlines
  • Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
  • Strong Analytical skills
  • Prefer 2 years' experience in any type of fraud/chargeback processing
  • Experience with VISA and MasterCard chargeback and reporting tools is a plus
  • Experience with credit card systems and/or fraud monitoring is a plus
  • Must have proficient Microsoft Office skills in Excel and Word. Advanced Excel skills is a plus
  • Must have strong professional communication skills
  • Hours - shifts starting and ending between 7 am to 10 pm Monday-Friday and Saturday starting and ending between 7am -8 pm.
  • Position requires one 8-hour shift Saturday or Sunday. Strong consideration given to candidates working both Saturday and Sunday shifts. Remaining shifts can be flexible weekdays
  • Remote work is only available if you are located in the United States

Why DXC? / Life at DXC
DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
Additional Information-
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
ITAR- The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.
Pay range- Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is - .
Disability Accommodations- If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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