Fraud Representative Jobs (NOW HIRING)

Under the guidance of the Fraud Operations Manager, the Senior Fraud Analyst serves in a critical role to prevent, detect, and investigate fraudulent activities. This role is responsible for assisting with daily fraud alerts, fraud case management, external communication with law enforcement and banks, and investigation of reported identity theft and elder financial abuse. Additionally, the Senior Fraud Analyst will assist the Fraud Operations Manager in communicating with and guiding employees on fraud-related matters, identity theft situations, applicable regulations, and emerging fraud trends.

• Review daily alerts generated by the Bank’s fraud detection system by analyzing transactions and account data to identify suspicious activity and prevent fraud losses, under minimal supervision.
• Assist in the detection of emerging fraud trends and recommend control enhancements to the leadership team.
• Make outbound calls to customers or other relevant parties to validate payment transactions and/or obtain case details.
• Independently evaluate and respond to questions and escalations of suspected fraud, identity theft, and reports of scams from business units.
• Collaborate directly with other departments to ensure fraud concerns are reported to the appropriate channels for investigation and remediation.
• Lead complex investigations involving multiple accounts or fraud schemes.
• Act as the external liaison, obtaining required documentation and evidence in preparation for law enforcement subpoenas and 314(b) requests.
• Prepare Suspicious Activity Reports for fraud-related suspicious activity cases.
• Manage cases brought to the SAR Committee.
• Assist with the development, implementation, and maintenance of fraud policies and procedures and training materials. Ensure that policies, procedures, and programs comply with applicable regulatory requirements and mitigate the risk of non-compliance.
• Other duties as assigned.

This position does not directly supervise any employees but is expected to provide guidance to other fraud analysts on regulatory matters as needed. Additionally, this position will act as the liaison between law enforcement and external banks.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Professional certification, such as Certified Fraud Examiner (CFE), Certified Anti-Fraud Specialist (CAFS), or Certified AML and Fraud Professional (CAFP), is preferred.
• A college degree in a related field is preferred.
• At least 5 years of related experience is required.

• Strong analytical, critical thinking, and problem-solving skills.
• Knowledge of Regulation E requirements, indicators/red flags for identity theft, elder abuse regulations, and scam activity.
• Advanced knowledge of banking operations.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Proficient in Excel, Word, and PowerPoint.
• Current knowledge of applicable federal and state laws and regulations.
• Exercises awareness regarding possible suspicious activity, money laundering, or fraudulent behavior.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually very quiet.

Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

High School or better.

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.