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Fraud Representative Jobs in Nevada (NOW HIRING)

Call Center Representatives handle requests provide explanations regarding benefits and plan ... Detail oriented, flexible, and self-motivated Be aware of employment fraud. All email ...

Call Center Representatives handle requests provide explanations regarding benefits and plan ... Detail oriented, flexible, and self-motivated Be aware of employment fraud. All email ...

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Fraud Representative information

See Nevada salary details

$11

$18

$27

How much do fraud representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for fraud representative in Nevada is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $19.57 per hour, depending on experience, location, and employer.

Is fraud a good career?

A career as a fraud representative involves investigating and preventing financial crimes, requiring strong analytical skills and attention to detail. It can offer stable employment and opportunities for advancement in the security and compliance fields, often involving training on fraud detection tools and industry regulations.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

What qualifications do fraud jobs require?

Fraud representative roles typically require a high school diploma or equivalent, with some employers preferring post-secondary education or relevant certifications. Strong attention to detail, analytical skills, and familiarity with fraud detection tools or software are important, along with good communication abilities. Prior experience in customer service or investigations can be beneficial.

How much does a fraud specialist earn?

A fraud specialist typically earns between $40,000 and $70,000 annually, depending on experience, location, and employer. Entry-level roles may start lower, while experienced professionals with certifications can earn higher salaries. The role often requires strong analytical skills and knowledge of fraud detection tools.

What qualifications do I need to work in fraud?

To work as a fraud representative, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in fields like criminal justice, finance, or business. Strong analytical skills, attention to detail, knowledge of fraud detection tools, and experience with customer service or investigations are also important qualifications.

What does a Fraud Representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a Fraud Representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by Fraud Representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.
Infographic showing various Fraud Representative job openings in Nevada as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,235 per year, or $18.4 per hour.
client services representative II

client services representative II

Bank of America

Las Vegas, NV • On-site

Other

Posted 13 days ago


Job description

client services representative II

Las Vegas, Nevada

To proceed with your application, you must be at least 18 years of age.

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

  • Identifies client needs and recommends solutions when fraud has been identified

  • Records data captured during client interactions accurately

  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

  • Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

  • 1+ years of customer/client service experience, including experience handling difficult client situations

  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives

  • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

  • Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

  • Communicates effectively and confidently with all clients to make their financial lives better

  • Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections

  • Comfortable receiving ongoing performance feedback and coaching

  • Ability to learn and adapt to new information and technology platforms

  • Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

  • 1+ years of experience in the banking/financial industry

  • 1+ years of experience working in a client service capacity?

Skills:

  • Attention to Detail

  • Customer Service Management

  • Customer and Client Focus

  • Issue Management

  • Active Listening

  • Adaptability

  • Client Solutions Advisory

  • Data Collection and Entry

  • Problem Solving

  • Account Management

  • Analytical Thinking

  • Client Experience Branding

  • Fraud Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.