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Fraud Representative Jobs (NOW HIRING)

Menard, Inc

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

UnitedHealth-Grou

Senior Fraud Analyst - Remote

Draper, UT · On-site

$72.80 - $130/hr

Represent the Fraud Team on new products, projects and programs to help ensure fraud risks and controls are considered throughout implementation * Take necessary action, when fraud is identified, to ...

Southern First Bank

Fraud Analyst II

Greenville, SC · On-site

Review fraud related alerts in the Verafin system to determine if potential fraud exists. * Reach ... Good interpersonal skills which represent the Bank in a positive manner in dealing with clients and ...

Southern First Bank

Fraud Analyst II

Greenville, SC · On-site

$60 - $75/hr

Review fraud related alerts in the Verafin system to determine if potential fraud exists. * Reach ... Good interpersonal skills which represent the Bank in a positive manner in dealing with clients and ...

Southern First Bank

Fraud Analyst II

Greenville, SC · On-site

Review fraud related alerts in the Verafin system to determine if potential fraud exists. * Reach ... Good interpersonal skills which represent the Bank in a positive manner in dealing with clients and ...

Origin Bank

Fraud Analyst

Ruston, LA · On-site

A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

City of Flint

Fraud Investigator

Flint, MI · On-site

$35.60 - $39.47/hr

The Fraud Investigator is responsible for planning and conducting confidential administrative ... labor representatives, law enforcement agencies, and the public. Ability to maintain ...

Engine

Fraud Analyst

$46K - $63K/yr

... representing 1.8M+ travelers. We're the retailer and the rails of business travel, the fastest ... You'll investigate and resolve fraud across Engine X - our corporate card and spend management ...

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Fraud Representative information

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How much do fraud representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a fraud representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a fraud representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by fraud representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

Is it hard to become a fraud representative?

Becoming a fraud representative typically requires strong attention to detail, good communication skills, and knowledge of fraud detection tools and procedures. Many employers prefer candidates with customer service experience or a background in finance or law enforcement, and some roles may require specific certifications or training programs. Overall, the difficulty depends on the employer's requirements and the individual's relevant skills and experience.

What degree do I need to work in a fraud representative role?

A fraud representative typically does not require a specific degree but often benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in fields like criminal justice, finance, or business, and strong skills in investigation, communication, and familiarity with fraud detection tools are important.

What qualifications do I need to work in fraud representative?

A fraud representative typically needs a high school diploma or equivalent; some employers prefer post-secondary education or relevant certifications. Strong communication skills, attention to detail, and knowledge of fraud detection tools or software are important. Prior experience in customer service, finance, or security can be beneficial.
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Cities with the most Fraud Representative job openings:

What states have the most Fraud Representative jobs?

States with the most job openings for Fraud Representative jobs include:

What job categories do people searching Fraud Representative jobs look for?

The top searched job categories for Fraud Representative jobs are:

Fraud Representative jobs near you
Infographic showing various Fraud Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Fraud Specialist

etrailer

Wentzville, MO

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Customer Service Fraud Representative

Location: Wentzville, MO
Schedule: Monday-Friday, 1:00 PM-9:30 PM
Work Setting: Onsite
Compensation: Starting at $17.50 per hour

Protect Our Neighbors While Keeping Good Orders Moving.

Every order placed with etrailer represents a neighbor trusting us with their information and their purchase. As a Customer Service Fraud Representative, you'll help protect that trust by reviewing potentially fraudulent transactions, investigating concerns, and making thoughtful decisions about which orders move forward and which need to be stopped.

This role combines investigation, critical thinking, and customer service. You'll review high-risk orders, look for information that doesn't add up, communicate directly with neighbors when verification is needed, and make decisions that protect both our neighbors and etrailer—without unnecessarily delaying legitimate orders.

Good judgment matters.

Fraud isn't always obvious, and not every unusual order is fraudulent. Success in this role means knowing how to gather the right information, recognize patterns, protect confidential information, and make sound decisions even when the answer isn't immediately clear.

What You Will Do
  • Review orders identified as high risk and investigate information that may indicate fraudulent activity.
  • Contact neighbors when additional verification is needed, using professionalism and discretion while protecting confidential information.
  • Evaluate available information and determine whether transactions should be approved, cancelled, or stopped before shipment.
  • Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for our neighbors.
  • Document decisions and maintain accurate records while managing a high volume of reviews and follow-up.
  • Identify fraud patterns and emerging trends, sharing useful information that can help reduce future losses.
  • Work independently, collaborate when another perspective is needed, and have some fun while helping protect our neighbors and the business.
What Makes Someone Successful in This Role
  • You're naturally analytical and enjoy figuring out why something doesn't look quite right.
  • You pay close attention to details while still being able to step back and consider the bigger picture.
  • You're comfortable making decisions based on the information available and can explain the reasoning behind them.
  • You stay organized and focused while managing multiple priorities in a fast-paced, high-volume environment.
  • You communicate clearly and professionally, including during conversations that require discretion or involve sensitive information.
  • You take ownership of your work, follow through, and are comfortable working independently without needing constant direction.
  • Experience in fraud prevention, ecommerce, banking, payments, loss prevention, customer service, or another detail-oriented role is helpful, but strong judgment, curiosity, and a willingness to learn matter just as much.
Who This Role Is For

This role is a great fit for someone who likes investigating, recognizing patterns, and making decisions that have a real impact. You'll enjoy the work if you're the kind of person who notices when something seems off, wants to understand why, and doesn't automatically accept the first explanation.

You don't need to know everything about fraud on day one. You do need to be curious, thoughtful, comfortable making decisions, and motivated by getting the answer right. If that sounds like you, you'll have opportunities to build your knowledge and judgment while helping protect our neighbors and etrailer.

Benefits

etrailer offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and more.

You'll also receive hands-on training and ongoing support as you learn our systems, fraud indicators, processes, and approach to protecting our neighbors.

Ready to Join Our Team?

If you're looking for a role where critical thinking, attention to detail, and good judgment matter—and you like the idea of solving problems while protecting both our neighbors and the business—we'd love to hear from you.

Apply