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Fraud Representative Jobs (NOW HIRING)

Centennial Bank

Fraud Investigator

Amarillo, TX · On-site

Fraud Investigator will be relied upon to exercise discretion in their direct contact with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Centennial Bank

Fraud Investigator

Amarillo, TX · On-site

Fraud Investigator will be relied upon to exercise discretion in their direct contact with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Origin Bank

Fraud Analyst

Ruston, LA · On-site

A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Menards

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

Fraud Prevention Representative EAU CLAIRE, WI - Corporate Office General Office Full Time Per Hour Why work for Menards? * Profit Sharing & 401k, paid vacations and holidays * Highly collaborative ...

Centennial Bank

Fraud Investigator

Amarillo, TX · On-site

Fraud Investigator will be relied upon to exercise discretion in their direct contact with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Origin Bank

Fraud Analyst

Ruston, LA

A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

City of Flint

Fraud Investigator

Flint, MI

$35.60 - $39.47/hr

The Fraud Investigator is responsible for planning and conducting confidential administrative ... labor representatives, law enforcement agencies, and the public. Ability to maintain ...

FVCBANK

Fraud Analyst

Manassas, VA · On-site

$70K - $79K/yr

BSA Department / Manassas Rep orts to: VP Director / BSA & Fraud About Us: Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment ...

Menards, Inc.

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

Stripe

Fraud Patterns Analyst

OR · On-site +1

At Stripe, we believe that this represents a future with almost limitless potential for innovation ... We are looking for someone passionate about fighting fraud, identifying new trends and typologies ...

Northwest

Fraud Analyst

Columbus, OH

The requirements listed below are representative of the knowledge, skill, and/or ability required ... fraud related experience Less than 1 year Branch banking or banking operations General Employee ...

New

Georgia

Investigator - Medicaid Fraud

Atlanta, GA

$50/hr

Investigator - Medicaid Fraud Job Requisition ID: JR0000000386 Number of Openings: 1 Shift: Day ... legal representation of the highest quality to the agencies, officers and employees of state ...

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Fraud Representative information

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How much do fraud representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for fraud representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

Is it hard to become a fraud representative?

Becoming a fraud representative typically requires strong attention to detail, good communication skills, and knowledge of fraud detection tools and procedures. Many employers prefer candidates with customer service experience or a background in finance or law enforcement, and some roles may require specific certifications or training programs. Overall, the difficulty depends on the employer's requirements and the candidate's relevant skills and experience.

What qualifications do I need to work in a fraud representative role?

A fraud representative typically needs a high school diploma or equivalent, strong communication skills, and attention to detail. Some employers prefer experience in customer service, banking, or security, and knowledge of fraud detection tools or software may be beneficial. Certifications in fraud prevention or related fields can enhance job prospects.

Is working in a fraud representative role a good career?

A fraud representative role can be a stable career with opportunities for advancement in the financial and insurance industries. It requires strong attention to detail, analytical skills, and knowledge of fraud detection tools. The job often involves shift work and may require certifications or ongoing training to stay current with fraud trends.

What degree do I need to work in a fraud representative role?

A fraud representative typically does not require a specific degree but often benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in fields like criminal justice, finance, or business, and strong skills in investigation, communication, and familiarity with fraud detection tools are important.

What does a fraud representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a fraud representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by fraud representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.
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What states have the most Fraud Representative jobs?

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Fraud Representative jobs near you
Infographic showing various Fraud Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Contact Center Fraud Representative

Guidehouse

San Antonio, TX • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Guidehouse rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 72 rated business consultants

Job description

Job Family:
Investigator
Travel Required:
None
Clearance Required:
None
What You Will Do:
As a Customer Contact Center Fraud Representative, you will be responsible for responding to day-to-day servicing inquiries surrounding fraud and State reporting. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues.
Each report requires an agent to:
  • Identify the correct agency for the victim's state and, in some states, county
  • Place a telephone call to the agency (most states require a phone report)
  • Navigate hold queues, leave voicemails, and await callbacks
  • Verbally report the suspected incident to an intake worker
  • Document the report, the agency's response, and any follow-up actions
  • Complete any required written or portal-based follow-up within the jurisdiction's deadline

What You Will Need:
  • 1+ years of relevant experience
  • Highschool Diploma or GED minimum education
  • Strong communication and problem-solving skills
  • Customer oriented and ability to adapt/respond to different types of program participants.
  • Familiarity with CRM systems and best practices
  • Ability to work in a collaborative environment
  • Technically proficient in Microsoft Office Suite - Excel, PowerPoint, Outlook
  • Ability to work in-office full time

What Would Be Nice to Have:
  • Experience with and understanding of Financial Fraud
  • Bachelor's degree is highly preferred
  • Eager to apply strong organizational and communication skills in a professional office setting
  • Knowledge of banking or loan servicing

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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