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Fraud Representative Jobs in Iowa (NOW HIRING)

Home State Bank

Customer Service Representative

Jefferson, IA · On-site

$15.25 - $20.50/hr

As a CSR, this position will be responsible for balancing the cash, staying within drawer limits ... fraud questions. * Assist customers with purchase, fees and entry to their safe deposit box ...

IQVIA

Inside Sales Representative

West Des Moines, IA · On-site

The inside sales representative is also responsible for coordinating sales strategies with ... fraud. All information and credentials submitted in your application must be truthful and complete.

Berkley

SIU Manager

Urbandale, IA · On-site

Represent the company at industry conferences, fraud task forces, and professional associations. Technology & Innovation * Leverage data analytics, predictive modeling, and fraud detection software ...

Berkley

SIU Manager

Urbandale, IA · On-site

Represent the company at industry conferences, fraud task forces, and professional associations. Technology & Innovation * Leverage data analytics, predictive modeling, and fraud detection software ...

Berkley

SIU Manager

Urbandale, IA · On-site

Represent the company at industry conferences, fraud task forces, and professional associations. Technology & Innovation * Leverage data analytics, predictive modeling, and fraud detection software ...

UnityPoint Health

Rep - Patient Relations

Cedar Rapids, IA · On-site

$15.25 - $19.75/hr

Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or administrative staff. * Purposefully ...

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All JobsFraud Representative JobsFraud Representative Jobs in Iowa

Fraud Representative information

See Iowa salary details

$10

$16

$25

How much do fraud representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud representative in Iowa is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.08 per hour, depending on experience, location, and employer.

What does a fraud representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a fraud representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by fraud representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

Is it hard to become a fraud representative?

Becoming a fraud representative typically requires strong attention to detail, good communication skills, and knowledge of fraud detection tools and procedures. Many employers prefer candidates with customer service experience or a background in finance or law enforcement, and some roles may require specific certifications or training programs. Overall, the difficulty depends on the employer's requirements and the individual's relevant skills and experience.

What degree do I need to work in a fraud representative role?

A fraud representative typically does not require a specific degree but often benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in fields like criminal justice, finance, or business, and strong skills in investigation, communication, and familiarity with fraud detection tools are important.

What qualifications do I need to work in fraud representative?

A fraud representative typically needs a high school diploma or equivalent; some employers prefer post-secondary education or relevant certifications. Strong communication skills, attention to detail, and knowledge of fraud detection tools or software are important. Prior experience in customer service, finance, or security can be beneficial.

What are popular job titles related to Fraud Representative jobs in Iowa?

For Fraud Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Fraud Representative jobs in Iowa look for?

The top searched job categories for Fraud Representative jobs in Iowa are:

Fraud Representative jobs near you
Infographic showing various Fraud Representative job openings in Iowa as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $35,268 per year, or $17 per hour.

Fraud & Claims Operations Representative

TalentBridge

Des Moines, IA • On-site

Other

Posted 10 days ago

Job description

Fraud & Claims Operations Representative
Location: Des Moines, IA - 100% Onsite
Schedule: Monday-Friday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM CT
Training/First Month: Monday-Friday, 8:00 AM-5:00 PM CT
Bilingual Spanish: Highly desired for select openings
Position Overview
We are seeking experienced Fraud & Claims Operations Representatives to join a financial services operations team in Des Moines, IA. This is a phone-based, onsite position focused on handling incoming customer calls, researching potentially fraudulent activity, and assisting customers with fraud and claims-related concerns.
The ideal candidate will have previous experience in customer service, call center operations, financial services, fraud, claims, or investigations and be comfortable navigating multiple systems while speaking with customers over the phone.
Key Responsibilities
  • Handle incoming customer calls related to potential fraud and claims.
  • Research and investigate potentially fraudulent account activity.
  • Review account information and supporting details to determine appropriate next steps.
  • Assist customers with questions and provide clear explanations regarding fraud and claims processes.
  • Identify and appropriately document customer complaints when applicable.
  • Navigate multiple systems, applications, and search tools to locate information.
  • Follow established procedures, regulatory requirements, and operational guidelines.
  • Escalate complex issues when appropriate.
  • Provide guidance and support to less experienced team members as needed.
  • Identify opportunities to improve processes, tools, and overall operational efficiency.
  • Maintain accurate and detailed documentation of customer interactions and case activity.
Required Qualifications
  • 2+ years of experience in customer service, financial services, fraud, investigations, claims, or a related field.
  • At least 1 year of call center or phone-based customer service experience.
  • Strong verbal communication and customer service skills.
  • Ability to work independently and make sound decisions with limited supervision.
  • Strong problem-solving, research, and investigative skills.
  • Comfortable navigating multiple computer systems and applications simultaneously.
  • Ability to work 100% onsite in Des Moines, IA.
  • Must be available to work either the 8:00 AM-5:00 PM or 9:00 AM-6:00 PM CT schedule after the initial training period.
Equivalent experience may include a combination of relevant work experience, education, training, or military service.
Preferred Qualifications
  • Previous fraud, claims, dispute, or investigation experience.
  • Banking, credit card, lending, or other financial services experience.
  • Previous experience supporting customers in a high-volume contact center.
  • Proficiency with Microsoft Office, including Excel and Outlook.
  • Strong initiative and ability to prioritize workload effectively.
  • Previous experience within a large financial institution is a plus.
  • Bilingual English/Spanish skills are highly desired for select openings.
Work Schedule & Location
This position requires full-time onsite attendance in Des Moines, Iowa.
During the first month, all employees will work Monday-Friday from 8:00 AM-5:00 PM CT. Following the initial training/ramp-up period, schedules will be either:
  • 8:00 AM-5:00 PM CT
  • 9:00 AM-6:00 PM CT

Candidates should be comfortable working in a structured, high-volume environment where accuracy, customer service, sound judgment, and confidentiality are essential.
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