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Fraud Representative Jobs in Iowa (NOW HIRING)

TBK Bank, SSB

Senior Fraud Specialist

Bettendorf, IA · On-site

$17.25 - $23.75/hr

The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist ...

TBK Bank, SSB

Senior Fraud Specialist

Bettendorf, IA · On-site

$17.25 - $23.75/hr

The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist ...

Triumph Financial

Senior Fraud Specialist

Bettendorf, IA

$17.25 - $23.75/hr

The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist ...

Triumph Financial

Senior Fraud Specialist

Bettendorf, IA · On-site

$17.25 - $23.75/hr

The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist ...

Cottingham & Butler

Claims Representative

Asbury, IA · On-site

Claims Representative Location: Dubuque, Iowa - in office Join our Claims Academy - we are building ... Engage private investigators if fraud is suspected * Advise clients and negotiate settlements on ...

Athene

Claims Representative

West Des Moines, IA · On-site

A Claims Representative at Athene is responsible for researching and processing claims requests ... Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and ...

Athene

Claims Representative

West Des Moines, IA · On-site

A Claims Representative at Athene is responsible for researching and processing claims requests ... Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and ...

Cottingham & Butler

Claims Representative

Dubuque, IA · On-site

As a Claims Representative you will: * Analyze and process claims * Talk with injured employees ... Engage private investigators if fraud is suspected * Advise clients and negotiate settlements on ...

Cottingham & Butler

Claims Representative

Dubuque, IA · On-site

As a Claims Representative you will: * Analyze and process claims * Talk with injured employees ... Engage private investigators if fraud is suspected * Advise clients and negotiate settlements on ...

Access Dubuque

Claims Representative

Dubuque, IA · On-site

Claims Representative Cottingham & Butler/ SISCO 1 Positions ID: 4017887008 Posted On 06/23/2025 ... Engage private investigators if fraud is suspected * Advise clients and negotiate settlements on ...

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All JobsFraud Representative JobsFraud Representative Jobs in Iowa

Fraud Representative information

See Iowa salary details

$10

$16

$25

How much do fraud representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for fraud representative in Iowa is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.08 per hour, depending on experience, location, and employer.

Is fraud a good career?

A career as a fraud representative involves investigating and preventing financial crimes, requiring strong analytical skills and attention to detail. It can offer stable employment and opportunities for advancement in the security and compliance fields, often involving training on fraud detection tools and industry regulations.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

What qualifications do fraud jobs require?

Fraud representative roles typically require a high school diploma or equivalent, with some employers preferring post-secondary education or relevant certifications. Strong attention to detail, analytical skills, and familiarity with fraud detection tools or software are important, along with good communication abilities. Prior experience in customer service or investigations can be beneficial.

How much does a fraud specialist earn?

A fraud specialist typically earns between $40,000 and $70,000 annually, depending on experience, location, and employer. Entry-level roles may start lower, while experienced professionals with certifications can earn higher salaries. The role often requires strong analytical skills and knowledge of fraud detection tools.

What qualifications do I need to work in fraud?

To work as a fraud representative, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in fields like criminal justice, finance, or business. Strong analytical skills, attention to detail, knowledge of fraud detection tools, and experience with customer service or investigations are also important qualifications.

What does a Fraud Representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a Fraud Representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by Fraud Representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.
What are popular job titles related to Fraud Representative jobs in Iowa? For Fraud Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Fraud Representative jobs in Iowa look for? The top searched job categories for Fraud Representative jobs in Iowa are:
Fraud Representative jobs near you
Senior Fraud Specialist

Senior Fraud Specialist

TBK Bank, SSB

Bettendorf, IA • On-site

$17.25 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist will follow established procedures and guidelines and proactively identify and escalate concerns/issues with a sense of urgency.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Handles more complex and/or escalated customer situations regarding possible fraudulent activity.

  • Decision items based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.

  • Place outbound calls and take appropriate action based on complex transaction characteristics or account changes.

  • Proactively identify trends or patterns of activity related to fraud claim activity and escalate for appropriate action.

  • Monitor financial crime risk management software to detect and prevent fraud.

  • Provide maintenance to code fraudulent accounts with appropriate warnings.

  • Review consumer/business accounts including transaction history, online banking, Zelle and bill pay activity for the purpose of investigating and resolving issues.

  • Answer phone inquiries regarding fraud activity.

  • Work with supervisor and various police agencies regarding criminal charges and court cases.

  • Investigate and process Affidavits of Forgery pertaining to check fraud cases.

  • Assist with Monitoring and approval of Mobile Deposit Capture items.

  • Review ATM image software for fraud.

  • Respond to internal/external customer inquiries within 2 hours.

  • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.

  • Maintain a positive and caring atmosphere for customers and employees consistent with TBK Bank's mission and philosophy.

  • Maintain the security and confidentiality of pertinent information and records.

  • Continue professional development through training, seminars, membership in professional associations, as applicable.

  • Serve as a back-up for ATM Manager duties(ie: deposit review and cash ordering).

  • Serve as a back-up for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E.

  • Other operational duties as assigned.

EXPERIENCE & EDUCATION

  • High school diploma or general education degree (GED) required.

  • Minimum 3 years fraud experience and/or training; or equivalent combination of education and experience.

  • Knowledge of rules and regulations related to financial fraud and MasterCard Operating Regulations (Reg E, Reg CC, BSA).

SKILLS AND ABILITIES REQUIRED

  • Language Skills - Ability to read, write and speak English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Computer Skills - To perform this job successfully, an individual should have knowledge of database software, spreadsheet software, and word processing software. Ability to use ten key number function and financial calculator required.

WORK ENVIRONMENT

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Low to moderate noise (i.e. business office with computers, phone, and printers, light traffic).

  • Ability to work in a confined area.

  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, walk, climb or balance and stoop, kneel, crouch, or crawl, hear and use hands and fingers to operate a computer keyboard and telephone.

  • Frequently required to reach with hands and arms.

  • May occasionally lift and/or move up to 25 pounds.

  • Specific vision abilities are required by this job due to computer work - includes close vision .

  • Light to moderate lifting is required.

  • Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

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