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Fraud Representative Jobs in Phoenix, AZ (NOW HIRING)

Whatnot

Fraud Agent

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Role We are looking for a Fraud Agent to investigate and develop solutions to prevent and mitigate ... represented within our workforce.

Banking

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative 2 Handle 40-60 inbound calls daily. (up to 60+ on busy days) Verify ... Fraud Alerts & Account Security * Rewards, Benefits, & Program Questions * Account Maintenance ...

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Fraud Representative information

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$10

$17

$26

How much do fraud representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for fraud representative in Phoenix, AZ is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.09 per hour, depending on experience, location, and employer.

What does a fraud representative do?

A Fraud Representative is responsible for detecting, investigating, and preventing fraudulent activities within an organization, typically in the banking, finance, or retail sectors. They review suspicious transactions, communicate with customers to verify account activity, and work closely with law enforcement or other departments to resolve fraud cases. Their goal is to protect both the company and its clients from financial losses due to fraud, while ensuring a positive customer experience. Effective Fraud Representatives possess strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially.

What are the key skills and qualifications needed to thrive as a fraud representative, and why are they important?

To thrive as a Fraud Representative, you need strong analytical skills, attention to detail, and a background in finance, business, or criminal justice. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required, along with any relevant certifications such as Certified Fraud Examiner (CFE). Excellent communication, problem-solving abilities, and integrity are essential soft skills for investigating suspicious activity and interacting with clients. These skills ensure accurate identification and resolution of fraudulent transactions, protecting both customers and the organization.

What are the most common challenges faced by fraud representatives, and how can they be managed effectively?

Fraud Representatives often encounter challenges such as handling high volumes of suspicious activity alerts, working under time pressure to prevent losses, and communicating with customers who may be distressed or frustrated. Successfully managing these challenges involves strong analytical skills, excellent communication, and the ability to stay calm under pressure. Most organizations provide robust training and ongoing support, as well as team collaboration tools to help representatives share insights and best practices. Building experience in this role prepares you for advancement opportunities in fraud prevention, risk analysis, or supervisory positions.

What is the difference between Fraud Representative vs Fraud Analyst?

AspectFraud RepresentativeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ACFEBachelor's degree often preferred; certifications like CFE beneficial
Work EnvironmentCustomer service settings, call centers, financial institutionsOffice-based, data analysis, investigation teams
Employer & Industry UsageFinancial services, insurance, retailBanking, credit card companies, financial institutions
Comparison Search IntentUnderstanding entry-level fraud roles, customer interactionAnalyzing fraud patterns, data investigation

While both Fraud Representatives and Fraud Analysts work to combat fraud, Fraud Representatives typically handle customer interactions and initial fraud reports, focusing on customer service. Fraud Analysts perform in-depth data analysis and investigations to identify fraud patterns. The roles often overlap in industry and required credentials, but differ mainly in daily responsibilities and focus areas.

Is it hard to become a fraud representative?

Becoming a fraud representative typically requires strong attention to detail, good communication skills, and knowledge of fraud detection tools and procedures. Many employers prefer candidates with customer service experience or a background in finance or law enforcement, and some roles may require specific certifications or training programs. Overall, the difficulty depends on the employer's requirements and the individual's relevant skills and experience.

What degree do I need to work in a fraud representative role?

A fraud representative typically does not require a specific degree but often benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in fields like criminal justice, finance, or business, and strong skills in investigation, communication, and familiarity with fraud detection tools are important.

What qualifications do I need to work in fraud representative?

A fraud representative typically needs a high school diploma or equivalent; some employers prefer post-secondary education or relevant certifications. Strong communication skills, attention to detail, and knowledge of fraud detection tools or software are important. Prior experience in customer service, finance, or security can be beneficial.

What are popular job titles related to Fraud Representative jobs in Phoenix, AZ?

For Fraud Representative jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Fraud Representative jobs in Phoenix, AZ look for?

The top searched job categories for Fraud Representative jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Fraud Representative jobs?

Cities near Phoenix, AZ with the most Fraud Representative job openings:

Fraud Representative jobs near you
Infographic showing various Fraud Representative job openings in Phoenix, AZ as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $37,282 per year, or $17.9 per hour.

Customer Service Representative

Phoenix, AZ • On-site

Collabera Technologies
See more jobs at Collabera Technologiesexternal

$21 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Description

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Customer Service Representative
Contract to Hire: Phoenix, Arizona, US
Salary Range: 21.00 - 23.00 | Per Hour
Job Code: 370726
End Date: 2026-08-26
Days Left: 7 days, 3 hours left
Apply
Position Details:
  • Job Title : Customer Service Representative 2
  • Industry: Banking / Financial Services
  • Job Type: 100% ONSITE
  • Job duration: 6+ Months (Potential Extension/Conversion)
  • Location: Phoenix, AZ 85027
  • Work Days: Monday - Friday (8 AM- 5 PM PST)
  • Pay Range: $21-23/hour
Role Description:
  • Handle 40-60 inbound calls daily. (up to 60+ on busy days)
  • Verify customer identification to mitigate risk.
  • Maintain call quality and accuracy standards.
  • Candidate should be open to feedback and continuous improvement.
  • Emphasis on adaptability and system navigation efficiency.
Ability to understand and triage customer issues such as:
  • Declines & Transaction Issues
  • Credit Limits & Spending Power
  • Payments & Billing Questions
  • Statement & Transaction Disputes
  • Fraud Alerts & Account Security
  • Rewards, Benefits, & Program Questions
  • Account Maintenance & Administrative Changes
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Job Requirement
  • Customer Service
  • Customer Support
  • Customer Care
  • Call-Center
  • Inbound calls
  • Outbound Calling
  • Call Center Rep
  • Fraud Representative
  • Transactions
  • Card Services
  • Chat Support
  • Customer Liaison
  • Customer Advocate
  • Customer Advisor
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Indranil Kundu
  • indranil.kundu@collabera.com

Apply Now

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