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Franchise Operations Jobs (NOW HIRING)

Comfort Keepers

Franchise_Regional Director

Irvine, CA · On-site

$110K - $120K/yr

Franchise Operations Reports To: Senior Vice President, Franchise Operations Salary: $110k-$120k annual About Comfort Keepers Comfort Keepers is a leading provider of in-home care services that ...

Comfort Keepers

Franchise_Regional Director

Irvine, CA · On-site

$110K - $120K/yr

Franchise Operations Reports To: Senior Vice President, Franchise Operations Salary: $110k-$120k annualAbout Comfort Keepers Comfort Keepers is a leading provider of in-home care services that ...

Empower Brands

OR · On-site

Jacksonville, FL or Richmond, VA ) Role Summary The Vice President of Operations leads the execution of operational strategy for the Superior Fence & Rail franchise system. This role is responsible ...

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How much do franchise operations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for franchise operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Franchise Operations?

To thrive in Franchise Operations, you need strong business management skills, knowledge of franchise law and compliance, and typically a degree in business or a related field. Familiarity with POS systems, CRM software, and operations management tools is often required. Exceptional communication, leadership, and problem-solving abilities help you support franchisees and maintain brand standards. These skills are crucial for ensuring consistent operations, driving profitability, and sustaining positive franchisor-franchisee relationships.

What are the most common challenges faced in a Franchise Operations role, and how can I prepare for them?

Professionals in Franchise Operations often encounter challenges such as maintaining brand consistency across locations, supporting franchisees with varying levels of experience, and ensuring compliance with operational standards. To prepare, it's helpful to develop strong communication and problem-solving skills, as you'll regularly collaborate with franchisees and internal teams to address issues as they arise. Familiarity with project management and a proactive approach to training and support can also help you succeed in this dynamic, fast-paced environment.

What is the difference between Franchise Operations vs Franchise Development?

AspectFranchise OperationsFranchise Development
Primary FocusManaging daily franchise store activities, ensuring operational efficiencyIdentifying and recruiting new franchisees, expanding franchise network
Required SkillsOperational management, customer service, complianceSales, marketing, negotiation, relationship building
Work EnvironmentOn-site at franchise locations, ongoing supportOffice-based, travel for franchisee meetings and site visits
CertificationsBusiness management, industry-specific certificationsSales, marketing, business development certifications

While Franchise Operations focuses on managing existing franchise locations and ensuring smooth daily operations, Franchise Development is centered on expanding the franchise network by recruiting new franchisees. Both roles are essential for franchise growth but require different skill sets and responsibilities.

Is franchise operations a high paying job?

Franchise operations roles can offer competitive salaries, often influenced by experience, location, and the size of the franchise. Senior positions such as franchise managers or directors tend to earn higher compensation, sometimes including bonuses and benefits. Entry-level roles typically have lower pay, but opportunities for advancement can increase earning potential.

What is a franchise operations?

Franchise operations involve managing and supporting the day-to-day activities of franchise locations to ensure consistency, quality, and adherence to brand standards. The role typically includes overseeing staff, implementing policies, and coordinating with franchisees to optimize performance and customer satisfaction.
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Franchise Operations jobs near you
Infographic showing various Franchise Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Director of Franchise Operations

Columbus, OH • On-site

General Nutrition Centers
Retail • 10K+ employees
Learn more about General Nutrition Centersexternal

Full-time

Posted 9 days ago

GNC rating

5.0

Company rating: 5.0 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

Job description

About GNC
Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!
What We're Looking For:
At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.
The Director of Franchise Operations at GNC is a key leadership role responsible for the growth, development, and operational excellence of franchise partners within their respective markets. This role involves close collaboration with franchisees to maximize their success and profitability, ensure adherence to GNC's operating system and standards, and maintain a consistent, high-quality customer experience across the franchise network. The Director also plays a critical role in driving both retail and wholesale revenues and is responsible for mentoring franchisees in all aspects of training and operations.
What You'll Do:
This is a Full-Time Salary Position
Essential Duties and Responsibilities:
Franchisee Relationship Management:
  • Serve as the primary point of contact and manage day-to-day relationships with multiple franchise partners.
  • Facilitate communication and collaboration between franchisees and various GNC support departments (e.g., Merchandising, Marketing, Finance, Real Estate, Legal, Science, Product Development).
  • Build and maintain strong, productive relationships with franchisees, providing guidance, coaching, and support to enhance their success in maximizing their profitability.

Operational Excellence and Performance:
  • Provide general business and operational guidance to franchisees, leading through influence to drive GNC Corporate goals and KPIs.
  • Coach franchisees to maximize their return on investment and operational performance.
  • Ensure compliance with the GNC operating system, franchise documents, program requirements, and brand standards.
  • Oversee the completion of Phase I, Phase II, and Phase III training programs for new franchisees.
  • Establish visitation cycles and conduct store evaluations to ensure consistent execution and performance to deliver an excellent customer experience.
  • Implement dispute resolution methods to address differences and maintain positive relationships with franchisees.

New Store Support and Development:
  • Facilitate and assist with quality start-up and opening assistance for new stores, including training of new Franchise Operators.
  • Manage transfers, remodels, relocations, and conversions for franchise locations.

Market Analysis and Expansion:
  • Actively monitor the geographical market for potential, well-capitalized franchisees interested in ownership.

Revenue Generation:
  • Responsible for achieving Retail and Wholesale revenue targets set by GNC.

Team Leadership and Development:
  • Provide leadership and guidance to franchise partners.

Qualifications
  • Education & Experience:
  • Bachelor's Degree in Business or related field, or an equivalent combination of education and experience in franchise operations or multi-unit management to successfully perform the key accountabilities of the job.

Skills:
  • Strong business acumen and understanding of unit economics and profitability.
  • Excellent relationship-building and communication skills, with the ability to influence stakeholders at all levels.
  • Proven leadership and team development skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in basic computer programs.
  • Strong organizational and time management skills.
  • Ability to manage multiple projects and priorities effectively.
  • Ability to work well autonomously and within a cross-functional team in a fast-paced environment.
  • Self-motivated with critical attention to detail, deadlines, and reporting.

Other:
  • Ability to travel as required - at times travel can be significant - to support franchise locations.
  • Current driver's license.

Physical Aspects/Work Environment
  • Regularly required to stand, walk, sit, use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
  • Occasionally lift and or move up to 40 pounds
  • Ability to operate a vehicle
  • Frequent travel throughout assigned market; Ability to travel up to 75%

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
GNC is an Equal Opportunity Employer.

What GNC employees say

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About GNC

Sourced by ZipRecruiter

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry. As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation. There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

Social media

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