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Wendy's

Franchise Operations Manager (LAC)

Dublin, OH · On-site

$843K/yr

This role provides operational expertise, thought leadership and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives ...

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How much do franchise operations jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for franchise operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Franchise Operations?

To thrive in Franchise Operations, you need strong business management skills, knowledge of franchise law and compliance, and typically a degree in business or a related field. Familiarity with POS systems, CRM software, and operations management tools is often required. Exceptional communication, leadership, and problem-solving abilities help you support franchisees and maintain brand standards. These skills are crucial for ensuring consistent operations, driving profitability, and sustaining positive franchisor-franchisee relationships.

What are the most common challenges faced in a Franchise Operations role, and how can I prepare for them?

Professionals in Franchise Operations often encounter challenges such as maintaining brand consistency across locations, supporting franchisees with varying levels of experience, and ensuring compliance with operational standards. To prepare, it's helpful to develop strong communication and problem-solving skills, as you'll regularly collaborate with franchisees and internal teams to address issues as they arise. Familiarity with project management and a proactive approach to training and support can also help you succeed in this dynamic, fast-paced environment.

What is the difference between Franchise Operations vs Franchise Development?

AspectFranchise OperationsFranchise Development
Primary FocusManaging daily franchise store activities, ensuring operational efficiencyIdentifying and recruiting new franchisees, expanding franchise network
Required SkillsOperational management, customer service, complianceSales, marketing, negotiation, relationship building
Work EnvironmentOn-site at franchise locations, ongoing supportOffice-based, travel for franchisee meetings and site visits
CertificationsBusiness management, industry-specific certificationsSales, marketing, business development certifications

While Franchise Operations focuses on managing existing franchise locations and ensuring smooth daily operations, Franchise Development is centered on expanding the franchise network by recruiting new franchisees. Both roles are essential for franchise growth but require different skill sets and responsibilities.

Is franchise operations a high paying job?

Franchise operations roles can offer competitive salaries, often influenced by experience, location, and the size of the franchise. Senior positions such as franchise managers or directors tend to earn higher compensation, sometimes including bonuses and benefits. Entry-level roles typically have lower pay, but opportunities for advancement can increase earning potential.

What is a franchise operations?

Franchise operations involve managing and supporting the day-to-day activities of franchise locations to ensure consistency, quality, and adherence to brand standards. The role typically includes overseeing staff, implementing policies, and coordinating with franchisees to optimize performance and customer satisfaction.
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Franchise Operations jobs near you
Infographic showing various Franchise Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Senior Manager, Franchise Operations

fairlife

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

job purpose: 

The Sr Franchise Operations Manager will be a thought partner to the Fairlife sales team in each region, the Coca-Cola retail teams, Bottlers, Customers, and other partners to build and manage sales and commercial functions within the market focused primarily on the DSD products within the Fairlife portfolio. They will act as a key Franchise partner, support customer activity, and participate in multiple functions with our bottling partners in commercial routines and sales execution. The Sr Franchise Operations Manager will be responsible for developing bottler/ market specific commercial and customer plans, incorporating national and regional priorities as well as bottler-specific metrics and incentives. This position will also participate in CCNA franchise and bottler commercial and sales routines to ensure proper prioritization for fairlife DSD brands that align with fairlife business goals and objectives. 

responsibilities: 

  • Lead the Franchise, Commercial, and Customer execution and stewardship for fairlife's DSD portfolio of brands within the North American Operating Unit (NAOU), and specifically within assigned geography 
  • Partner with the fairlife franchise operations, fairlife retail team, Bottlers, and NAOU customer and commercial leaders to develop customer-specific selling stories leveraging leading edge consumer, shopper, and category insights 
  • Support Collaborative Business Plans and other strategic meetings by providing analytic and commercial support to the sales teams 
  • Assess local nuances, bottler-specific metrics, customer needs, and tailor plans to ensure programming will meet overall business goals, including creative development of regional programming 
  • Partner with commercial and regional bottler teams, as well as bottler sales teams, to customize fairlife's national commercial plan for specific bottler and territory 
  • Conduct store visits with bottling partners to support execution 
  • Collaborate with internal stakeholders to support the business 
  • Efficiently prioritize time across all customers/RTM to ensure the fairlife brands' category selling stories are flawlessly executed, on time, for each respective customer and buyer 
  • Deliver against annual and long-term Key Performance Indicators (KPI's) including base brand acceleration, successful innovation sell-in and expansion, and achieving revenue and profit growth targets 
  • Leverage Nielsen, Numerator, retailer shopper data and proprietary Coca-Cola tools and research to develop best in class insights and selling stories 
  • Ensure timely and appropriate communication of confirmed programming to fairlife and NAOU teams to maximize executions 
  • Assist Senior Director in annual Sources of Growth (SOG) planning along with the bottler commercial, customer, and revenue growth teams and Coca-Cola franchise leadership 
  • Partner with regional Field Operations Managers to develop bottler delivered brand selling materials for priority customers as needed 
  • Evaluate current and past programming for effectiveness and ROI to determine future needs and plans 
  • Identify opportunities for growth and expansion within assigned territory and accounts 
  • Ensure time sensitive deadlines are met within assigned territory 

skills/qualifications required:

  • Bachelor's Degree in related field required 
  • 3-5+ years of CPG sales and/or commercial experience required, with a focus on food or beverage products preferred 
  • Strong ability to leverage and manipulate data and insights to tell a compelling story and drive business plan objects 
  • Strong analytical capabilities utilizing Nielsen, IRI, customer shopper data or similar programs 
  • Effective communication, interpersonal, and organizational skills 
  • Strong business acumen ability 
  • Ability to leverage combination of relationship development and data-driven influencing to achieve business goals 
  • Proactive attitude with entrepreneurial skill set, who thrives in a multi-tasking environment 
  • Ability to work independently and collaboratively across cross-functional groups, and take programs from concept to completion 
  • Demonstrated ability to deliver creative solutions that meet business objectives in response to inevitable market challenges 
  • Demonstrated knowledge of building sales presentations 
  • A vehicle, valid driver's license, and proof of insurance. 
     

how fairlife nourishes you: 

At fairlife, we believe in better - and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

  • Comprehensive medical, dental, and vision coverage, effective day one! 
  • Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 
  • Paid Time Off to recharge and support work-life balance 
  • Paid parental leave & adoption assistance (up to $10,000) 
  • Parental support & family care benefits, including childcare resources and lactation support 
  • 401(k) to support retirement planning with up to 9% in employer match 
  • Wellness reimbursement (up to $500 for qualified wellbeing expenses) 
  • Employee Assistance Program (EAP) for emotional wellbeing and work-life support 
  • Company-paid life insurance and short-term disability 
  • Employer HSA funding (for HDHP participants) 
  • Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 
  • Learning & development programs to unlock your full potential 
  • Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife's nour!sh program is designed to meet you where you are - supporting your individual wellbeing journey while enabling you to do your best work every day. 

position location: Dallas/Fort Worth, TX 

reports to: Sr. Director, Franchise 

travel requirements: 50-75% 

exempt/nonexempt: Exempt 

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