Required Skills/Attributes Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis) Strong understanding of key call center drivers and metrics: Forecast inputs ...
Quick apply
Required Skills/Attributes Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis) Strong understanding of key call center drivers and metrics: Forecast inputs ...
Quick apply
Required Skills/Attributes Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis) Strong understanding of key call center drivers and metrics: Forecast inputs ...
Ocala, FL · On-site
Objective The Order Forecasting Analyst is responsible for improving service levels by delivering accurate, data-driven demand forecasts that enable the business to have the right product, in the ...
Ocala, FL · On-site
Objective The Order Forecasting Analyst is responsible for improving service levels by delivering accurate, data-driven demand forecasts that enable the business to have the right product, in the ...
Robinhood is focused on democratizing finance for all and is seeking a Workforce Management Forecasting and Capacity Planning Analyst. In this role, you will develop forecasts, build capacity plans ...
Robinhood is focused on democratizing finance for all and is seeking a Workforce Management Forecasting and Capacity Planning Analyst. In this role, you will develop forecasts, build capacity plans ...
Provide variance analysis on forecast performance * Develop and maintain reporting tools that help analyze forecasting trends * Oversee Contact Center data in relation to Contact * Oversee center ...
Provide variance analysis on forecast performance * Develop and maintain reporting tools that help analyze forecasting trends * Oversee Contact Center data in relation to Contact * Oversee center ...
Provide variance analysis on forecast performance * Develop and maintain reporting tools that help analyze forecasting trends * Oversee Contact Center data in relation to Contact * Oversee center ...
Provide variance analysis on forecast performance * Develop and maintain reporting tools that help analyze forecasting trends * Oversee Contact Center data in relation to Contact * Oversee center ...
As a Workforce Management Forecasting and Capacity Planning Analyst, you will develop forecasts, build capacity plans, and analyze performance data to support staffing decisions. You will work across ...
As a Workforce Management Forecasting and Capacity Planning Analyst, you will develop forecasts, build capacity plans, and analyze performance data to support staffing decisions. You will work across ...
Juneau, AK · On-site +1
$40/hr
Design and solve quantitative problems used to train and benchmark AI systems, spanning areas like forecasting, experimental analysis, optimization, and statistical inference. Write clear technical ...
Juneau, AK · On-site +1
$40/hr
Design and solve quantitative problems used to train and benchmark AI systems, spanning areas like forecasting, experimental analysis, optimization, and statistical inference. Write clear technical ...
Louisiana, MO · On-site +1
$60/hr
Design and solve quantitative problems used to train and benchmark AI systems, spanning areas like forecasting, experimental analysis, optimization, and statistical inference. Write clear technical ...
Louisiana, MO · On-site +1
$60/hr
Design and solve quantitative problems used to train and benchmark AI systems, spanning areas like forecasting, experimental analysis, optimization, and statistical inference. Write clear technical ...
We are seeking a full-time, remote Clinical Cost Forecasting Analyst. This position is responsible for the accuracy of subsequent financial forecasts for risk-based contracts. This will be ...
We are seeking a full-time, remote Clinical Cost Forecasting Analyst. This position is responsible for the accuracy of subsequent financial forecasts for risk-based contracts. This will be ...
Oak Brook, IL · Hybrid
$85.50K - $139.35K/yr
Lead, in coordination with the Finance team, the annual budgeting and monthly forecasting processes for assigned groups * Identify reporting and analytical needs and collaborate with stakeholders in ...
Oak Brook, IL · Hybrid
$85.50K - $139.35K/yr
Lead, in coordination with the Finance team, the annual budgeting and monthly forecasting processes for assigned groups * Identify reporting and analytical needs and collaborate with stakeholders in ...
Oak Brook, IL · On-site
$85.50K - $139.35K/yr
Lead, in coordination with the Finance team, the annual budgeting and monthly forecasting processes for assigned groups * Identify reporting and analytical needs and collaborate with stakeholders in ...
Oak Brook, IL · On-site
$85.50K - $139.35K/yr
Lead, in coordination with the Finance team, the annual budgeting and monthly forecasting processes for assigned groups * Identify reporting and analytical needs and collaborate with stakeholders in ...
We are seeking a full-time, remote Clinical Cost Forecasting Analyst. This position is responsible for the accuracy of subsequent financial forecasts for risk-based contracts. This will be ...
We are seeking a full-time, remote Clinical Cost Forecasting Analyst. This position is responsible for the accuracy of subsequent financial forecasts for risk-based contracts. This will be ...
Walnut Creek, CA · On-site +1
$68.50K - $92.50K/yr
We are seeking a full-time, remote Clinical Cost Forecasting Analyst. This position is responsible for the accuracy of subsequent financial forecasts for risk-based contracts. This will be ...
Walnut Creek, CA · On-site +1
$68.50K - $92.50K/yr
We are seeking a full-time, remote Clinical Cost Forecasting Analyst. This position is responsible for the accuracy of subsequent financial forecasts for risk-based contracts. This will be ...
Tucker, GA · On-site
$99K - $147K/yr
Role Snapshot The Load Forecasting Analyst plays a key role in Oglethorpe Power's long-range planning efforts, supporting how we forecast, plan, and meet the future energy needs of our 38 Member ...
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Tucker, GA · On-site
$99K - $147K/yr
Role Snapshot The Load Forecasting Analyst plays a key role in Oglethorpe Power's long-range planning efforts, supporting how we forecast, plan, and meet the future energy needs of our 38 Member ...
Role Snapshot The Load Forecasting Analyst plays a key role in Oglethorpe Power's long-range planning efforts, supporting how we forecast, plan, and meet the future energy needs of our 38 Member ...
Role Snapshot The Load Forecasting Analyst plays a key role in Oglethorpe Power's long-range planning efforts, supporting how we forecast, plan, and meet the future energy needs of our 38 Member ...
Tucker, GA · On-site
$99K - $147K/yr
Role Snapshot The Load Forecasting Analyst plays a key role in Oglethorpe Power's long-range planning efforts, supporting how we forecast, plan, and meet the future energy needs of our 38 Member ...
Tucker, GA · On-site
$99K - $147K/yr
Role Snapshot The Load Forecasting Analyst plays a key role in Oglethorpe Power's long-range planning efforts, supporting how we forecast, plan, and meet the future energy needs of our 38 Member ...
San Diego, CA · On-site
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
San Diego, CA · On-site
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
San Diego, CA · On-site
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
San Diego, CA · On-site
$38 - $48/hr
The Resource Forecasting Analyst will have strong analytical skills, experience working with large datasets, and the ability to collaborate effectively with project teams, field operations, logistics ...
$38.5K - $46.8K
8% of jobs
$46.8K - $55.1K
3% of jobs
$55.1K - $63.5K
5% of jobs
$63.5K - $71.8K
6% of jobs
$75.5K is the 25th percentile. Wages below this are outliers.
$71.8K - $80.1K
5% of jobs
$80.1K - $88.4K
1% of jobs
$88.4K - $96.7K
1% of jobs
$96.7K - $105K
9% of jobs
$105K - $113.4K
0% of jobs
$113.4K - $121.7K
1% of jobs
The median wage is $123.1K / yr.
$121.7K - $130K
60% of jobs
$38.5K
$104.8K
$130K
Day-to-Day Responsibilities/Workload
This role is responsible for building workforce plans that support our daytoday operations.
It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors keep service on track.
This person is expected understand whats happening on the floor, explain why its happening, and recommend clear actions address it.
Required Skills/Attributes
Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis)
Strong understanding of key call center drivers and metrics:
Forecast inputs (volume, AHT, shrinkage), service level/ASA, abandon rate, occupancy, adherence, backlog
Proven ability turn data in operational recommendations, not just reports
Advanced Excel skills (pivot tables, lookups, nested formulas, Power-Query)
Experience producing staffing plans and explaining tradeoffs (service vs cost)
Comfortable working with ambiguity and changing priorities (weather/events/outages/system issues)
Strong communication skills, able clearly explain performance drivers and provide direct, easytounderstand updates
Strong stakeholder partnership collaborating well with Operations and vendors
High attention detail and follow-through (schedule accuracy, assumptions, documentation)
Desired Skills/Attributes
Experience with WFM platforms such as:
Aspect/Alvera, Genesis WFM, NICE/IEX, Verint, Calabrio, etc.
Experience with multi-site and/or vendor/Operations (and managing different shrinkage patterns)
Experience supporting multi-skill routing and queue/skill strategy
Knowledge of intraday management practices and real-time levers (OT, VTO, reassignments, skill changes)
Familiarity with capacity planning for seasonal peaks and event-driven volatility (outages, billing cycles, weather)
SQL, Power BI/Tableau, or data modeling skills
Experience building standard work, playbooks, governance routines, and reporting automation
Exposure labor rules / union environment (if relevant), timekeeping systems, and policy constraints
Experience coaching/mentoring and driving adoption of WFM best practices
Desired Skills/Attributes
Education Requirement:
Degree preferred; minimum 46 years of direct contact center WFM experience may substitute
Minimum Years of Experience: Five or more years of experience performing resource management and/or business planning.
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We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Recruiting and staffing services
501 - 1,000 Employees
Plainfield, IL, US
2012