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Fixed Operations Manager Jobs in Quebec (NOW HIRING)

PGW Auto Glass

Gerant des Operations

Quebec, QC · On-site

... fixés par l'entreprise. Si tu aimes les défis, Si tu aimes que sa bouge, ce poste est pour toi ... les opérations quotidiennes d'une succursale · Embauche & formation du personnel · S'assurer ...

PGW Auto Glass

... fixés par l'entreprise. Compétences requises: • Assiduité • Engagement et sens des ... opérations quotidiennes d'une succursale. • S'assurer de respecter la promesse client • ...

Beneva

AD - Sales Support Operations

Quebec, QC

Reporting to the Director - Sales Support Private Sector, you will be responsible for managing operations and the performance of your team. In this role, you will actively contribute to achieving ...

Beneva

AD - Sales Support Operations

Longueuil, QC

Reporting to the Director - Sales Support Private Sector, you will be responsible for managing operations and the performance of your team. In this role, you will actively contribute to achieving ...

The Brick

Superviseur(e) - Operations

Laval, QC · On-site

Resultats tangibles en service a la clientele, dans le domaine des operations et du marchandisage * Excellentes habiletes de communication * Excellentes capacites a negocier et a clore * Capacite a ...

New

Sonepar

Superviseur aux operations de soir

Laval, QC

... fixes au niveau de l'exactitude d'inventaire * Effectuer la gestion des evaluations de rendement de ... Formation en gestion des operations et logistique ou autre specialisation jugee pertinente ...

DSV Global Transportation

CA$47K/yr

... fixed-term role open to anyone interested in starting a career in logistics. No prior industry ... Advise department Supervisor, or Manager of any transaction problems or irregularities. * Adhere to ...

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Fixed Operations Manager information

What are the key skills and qualifications needed to thrive as a Fixed Operations Manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

How does a Fixed Operations Manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What is a Fixed Operations Manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

What are popular job titles related to Fixed Operations Manager jobs in Quebec? For Fixed Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Fixed Operations Manager jobs in Quebec look for? The top searched job categories for Fixed Operations Manager jobs in Quebec are:
Fixed Operations Manager jobs near you

District Parts and Service Manager - Eastern Region

Kia Canada Inc.

Montreal, QC

Full-time

Posted 24 days ago

Job description

General Summary

Provide leadership & guidance to Kia Dealers in assigned District.  Responsible for training & assisting Dealers in areas of Warranty Administration, Parts & Service performance and profitability, Technical advice, Kia Protect MBP penetration and CSI Standards & practices. Accountable for Parts Targets and Warranty measurements and CSI results with-in the District.

Please note this position is located at our Regional Office in Montreal, Quebec.

Essential Duties and Responsibilities

Please note that this position is located specifically in Quebec.

 

  • To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI.  Participate in & conduct training meetings as required.
  • Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures.
  • Decision making and authorization of repairs & adjustments.
  • Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement.
  • Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports.
  • Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as required.
Skills/Knowledge/Experience/Education Requirement
  • 5 years direct automotive experience; preferably in the area of sales and/or retail management and Fixed Operations management.
  • University Degree in a related discipline preferred.
  • Strong communications skills (both written and verbal).
  • Excellent management skills.
  • Strong interpersonal skills with a high level of integrity.
  • Excellent organizational skills and the ability for closure.
  • Excellent presentation skills.
  • Be willing to travel 50% of the time.

Why Kia?

  • We operate as a lean and agile team, recognizing the value of each individual's contributions.
  • Experience the excitement of a fast-paced and growing organization.
  • Gain exposure and a deeper understanding of your function and the business.
  • Benefit from employee development and educational offerings.
  • Join a workplace that fosters a sense of belonging and family.
  • Be a part of the team behind AJAC's Best Car of the Year award.

Perks and Benefits

  • Subsidized on-site company catered lunches and a hot beverage program.
  • Employer-paid company health benefits, spending allowance, and RRSP matching program.
  • Flexible work schedules and summer hours.
  • Vehicle programs.
  • Employee development programs and tuition reimbursement.
  • SMART Casual Dress code.
  • Employee lease and car purchase discounts; Friends of Kia discounts.
  • On-site gym, ping-pong, basketball, and badminton court.
  • Other company-provided perks.

Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.

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