Area Operations Manager Jobs in Quebec (NOW HIRING)

Reporting to the Local Area Manager, leads all Operations for an assigned geographical area including: the collection, sortation, transportation and delivery of mail as well as retail outlets for a team comprised of up to one hundred employees, including supervisors. Ensures service commitments and quality and safety standards are met while effectively managing costs. Manages the contractual relationships with retail dealers and other service providers.  Promotes and maintains good relations with municipal officials and communities and manages customer issues.

Below are the main job requirements and responsibilities for the Superintendent, Local Area Operations.

• Oversees all facets of mail operations including Collection, Sortation, Transportation and Delivery, and Retail for the assigned geographic area.  Manages contingencies to minimize impact on service standards.

• Promotes and implements work place safety and health programs for their work unit. Coaches and directs Supervisors and employees on safe work practices in order to reduce accident frequency and severity; conducts investigations and inspections, and reports and follows up on accident incidences or unsafe working conditions.  Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May chair or participate as a member of the local health and safety committee.

• Directs, coaches and provides guidance and leadership to supervisors and employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreements, including the management of first level grievances. Creates learning and knowledge transfer opportunities for assigned staff.

• Monitors growth projections and recommends equipment, assets and labour required to meet the forecasted workload. Proposes annual plans and budgets; administers the operating budgets for all facilities within their designated area.

• Ensures corporate assets and equipment are used efficiently and effectively; ensures corporate and contracted vehicle loads and schedules are optimal to meet service commitments and minimize operating costs. Verifies that contractors meet volumes and other specifications before authorizing requests for payment.

• Monitors contracted services to ensure compliance to contract and CPC expectations for services such as: CUS, cleaning, snow removal etc.  Ensures corrective action is taken.

• Analyzes and reports on operational performance; leads and or participates in the development and implementation of plans to improve operational effectiveness. Approves major changes proposed by supervisors, for example: staff schedules, location of street furniture and the arrangement of individual letter carrier and or RSMC routes for greater efficiency.

• Manages retail activity in both corporate and dealer locations including: corporate standards, service and support, merchandising and inventory management, general postal operations and employee training, general financial operations and controls, corporate brand and image. Plans, organizes and facilitates meetings with retail operators to update them on developments and corporate direction.

• Participates in the development of retail revenue targets and operating plans. Monitors sales, revenues and operating budgets in all assigned retail outlets, and develops strategies to resolve shortfalls and capitalize on opportunities.

• Evaluates private sector retail outlet performance including: sales, training and financial controls. Coaches and services private sector outlets to support revenue generation, customer service, inventory control and growth and market penetration.

• Maintains solid relationships with municipal officials and members of the local and area business community. Meets with Commercial Sales representatives and local commercial customers to optimize the relationship. Solicits new business and influences customer perception of corporate products and initiatives as competitive in terms of price and service. Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and customer complaints.

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 2 years' experience as a supervisor in mail processing and/or collection and delivery/transportation OR
• Minimum 4 years' experience managing a team within a unionized environment       
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Possess a valid permanent driver's license (no graduated or temporary license)
• Have a satisfactory safe driving record per CPC's Driver Safety Program , which includes:

 a) Have not received more than 2 moving violations in last 3 year

 b) Have not had more than three demerit points assigned in one single violation

 c) Have not had license suspension or prohibition of any kind in last 3 years

Assets

• Post-secondary degree/diploma
• Experience managing a team within a retail or service industry environment
• Experience working in a customer service role