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First Call Resolution Jobs (NOW HIRING)

Kinley Ames LLC

$14 - $18.25/hr

Solve member concerns for first call resolution * Upsell eligible customers home warranty solutions * Enter new customer information into the system * Process payment deferrals and installment plans

ReqRoute Inc

Call Center Team Lead

$20.50/hr

Track and evaluate agent performance against key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution rates. * Conduct regular performance ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

WPCU

Call Center - Member Experience Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

Resolve escalated member concerns while achieving first call resolution expectations. (40%) 2) Accurately respond to member account inquiries and process transactions. Transactions include, but are ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

Achieves first call resolution of 85% or above. * Assists with training of new Associates by providing guidance and instruction on applicable software programs and reviewing FAQs. Reviews ticket ...

E-talentnetwork

Call Center Representative (Tier 1)

$16.50 - $20.50/hr

Provide first-level troubleshooting support, problem resolution and walk the user through a series ... Call Answer Rate (ACR) - 91.5% Dropped Call Rate (DCR) - 8.5% First Call Resolution (FCR) - 70% FCR ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

Achieves first call resolution of 85% or above. * Assists with training of new Associates by providing guidance and instruction on applicable software programs and reviewing FAQs. Reviews ticket ...

Ochsner Health

HR Service Center Rep

New Orleans, LA

$15 - $19.25/hr

Achieves first call resolution of 85% or above. * Assists with training of new Associates by providing guidance and instruction on applicable software programs and reviewing FAQs. Reviews ticket ...

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

First call resolution by taking ownership of member issues and problems by either resolving them personally or facilitating a resolution through the appropriate employee or department. * Exceed or ...

MCI Military Recruitment

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

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First Call Resolution information

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$13

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How much do first call resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
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First Call Resolution jobs near you
Work From Home Agent (Remote)

Work From Home Agent (Remote)

Kinley Ames LLC

Remote

$14 - $18.25/hr

Contractor

Posted 28 days ago

Job description

Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with orders, billing, travel, customer service, reservation, technical support and more. 


Job Responsibilities:

  • Answer incoming calls, chats, and emails
  • Research, analyze and determine the appropriate course of action
  • Build trust and rapport with the customer through clear, respectful interaction
  • Offer members alternative vacation options
  • Solve member concerns for first call resolution
  • Upsell eligible customers home warranty solutions
  • Enter new customer information into the system
  • Process payment deferrals and installment plans
  • Problem solve, mediate, and negotiate
  • Escalate issues appropriately


Education and Experience:

  • High school diploma or equivalent
  • Required language proficiency
  • Good data entry and typing skills
  • Great customer service and people skills


Please note:

Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.


This is an opportunity for you to work from home, schedule your own hours and spend more time with your family. We look forward to working with you.



Employment Type: CONTRACTOR

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