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First Call Resolution Jobs in Ohio (NOW HIRING)

Collabera

Helpdesk Analyst

Brooklyn, OH · On-site

$19.25 - $26.25/hr

We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support Answer incoming calls at your desk through a ...

Rocky Brands, Inc.

Call Center Analyst

Nelsonville, OH · On-site

Develop, maintain, and manage Key Performance Indicators (KPIs) including: o Average Handle Time (AHT) o First Call Resolution (FCR) o Customer Satisfaction Score (CSAT) o Service Level Agreements ...

Hocking College

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

Develop, maintain, and manage Key Performance Indicators (KPIs) including: o Average Handle Time (AHT) o First Call Resolution (FCR) o Customer Satisfaction Score (CSAT) o Service Level Agreements ...

Rokky Brands

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

Develop, maintain, and manage Key Performance Indicators (KPIs) including: o Average Handle Time (AHT) o First Call Resolution (FCR) o Customer Satisfaction Score (CSAT) o Service Level Agreements ...

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

Monitor and analyze call center KPIs -- including call volume, handle time, first-call resolution, and abandonment rates -- and take corrective action as needed * Implement and enforce a midday ...

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See Ohio salary details

$12

$27

$53

How much do first call resolution jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for first call resolution in Ohio is $27.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $34.28 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Ohio? The most popular types of First Call Resolution jobs in Ohio are:
What are popular job titles related to First Call Resolution jobs in Ohio? For First Call Resolution jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Ohio look for? The top searched job categories for First Call Resolution jobs in Ohio are:
First Call Resolution jobs near you
Call Center-Guest Recovery Representative

Call Center-Guest Recovery Representative

City Barbeque, LLC

Dublin, OH • On-site

$16 - $16.50/hr

Full-time

Posted 13 days ago

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY AND MISSION:

HOURLY pay + Commission! We are searching for a Full Time Guest Recovery Rep. The schedule is Wed/Thurs/Fri/Sat/Mon 1:15 PM – 8:30 PM

This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email.

SUMMARY OF KEY RESPONSIBILITIES:
Responsibilities and essential job functions include but are not limited to the following:

  • Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
  • Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions
  • Assist guests with placing orders over the phone
  • Resolve all guest concerns with first call resolution.
  • Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
  • Have the ability to adapt to changing guest volume levels with a sense of urgency
  • Use of proper phone etiquette and phone procedures.
  • Proficient in word processing, and spreadsheet software
  • Able to take own initiative to communicate appropriately in written and verbal form.
  • Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager

JOB DUTIES:

Job Duties include but are not limited to the following:

  • Take incoming phone calls from guests calling our joints
  • Provide first call resolution for all guest concern calls
  • Assist guests with placing orders over the phone
  • Process 86 requests when assigned
  • Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
  • All other duties as assigned

PHYSICAL JOB REQUIREMENTS:

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.

*THIS IS NOT A REMOTE POSITION!




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