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First Call Resolution Jobs in Ohio (NOW HIRING)

iQuor

Collection Agent

Richfield, OH · On-site

Strive for first call resolution and take true ownership of customer needs and issues. * Communicate and follow instructions for one call customer resolution. * Deliver amazing customer service ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.

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Showing results 21-40

All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Ohio

First Call Resolution information

See Ohio salary details

$12

$27

$53

How much do first call resolution jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for first call resolution in Ohio is $27.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $34.28 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Ohio? The most popular types of First Call Resolution jobs in Ohio are:
What are popular job titles related to First Call Resolution jobs in Ohio? For First Call Resolution jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Ohio look for? The top searched job categories for First Call Resolution jobs in Ohio are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Ohio as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,791 per year, or $27.3 per hour.

Support Center Representative I

Kenan Advantage Group

North Canton, OH • On-site

$16 - $21.50/hr

Full-time

Posted 13 days ago

Kenan Advantage Group rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

213th of 360 rated logistics

Job description

Position Summary
This position primary function is to resolve calls and support tickets
Essential Functions
  • Answer calls and respond to tickets and emails
  • Quickly and accurately determine incident scope and impact.
  • Provide support and resolve problems to the end users satisfaction
  • Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email
  • Monitor tickets assigned to the queue and process first-in first-out based on priority
  • Troubleshoot issues with end-users and work toward first call resolution
  • Deliver high quality assistance to on-site and remote personnel
  • Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership
  • Document all information according to standard operating procedures
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software
  • Setup new employees / consultants / Vendors information into Active Directory
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades / break fix as required
  • Identify and Escalate problems as required to support teams.
  • Act as a liaison between customers and technical escalation teams.
  • Update the internal knowledgebase with issue resolution details
  • Support computers, laptops, tablets, smart phones and applications
  • Assist users in detecting and removing viruses, spy ware, and other malicious software

Qualifications
  • High School diploma or equivalent
  • 2 years of related work experience
  • Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
  1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
  2. Provide constructive guidance to other employees and representatives of third parties.
  3. Contribute to providing the highest quality of products and services to customers.

#LI-ONSITE
#LI-AW1
#NDHP

What Kenan Advantage Group employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Kenan Advantage Group

Sourced by ZipRecruiter

KAG is North America’s largest Tank Truck Transporter and Logistics provider, delivering energy Commodities, Specialty products, Merchant gases and Food products through six unique operating platforms. KAG operates out of approximately 300 Terminal and Satellite locations throughout North America. We are the only independent carrier with a nationwide network, with operations in 42 states and the ability to deliver within all 48 continental United States, Canada, and Mexico. KAG will be the premier global transportation and logistics provider through an uncompromising commitment to People, Safety, Innovation, and Diversity.

Industry

Natural gas and oil pipeline transportation

Company size

1,001 - 5,000 Employees

Headquarters location

North Canton, OH, US

Year founded

1991

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