Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$50K - $60K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$50K - $60K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. Job ...
The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. Job ...
Service Desk Agent
Columbus, OH · On-site
$60K - $65K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$60K - $65K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
The Service Desk Agent is committed to achieving high levels of first-call resolution and identifying opportunities to streamline and automate processes. Key Responsibilities: * Demonstrate strong ...
Quick apply
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
The Service Desk Agent is committed to achieving high levels of first-call resolution and identifying opportunities to streamline and automate processes. Key Responsibilities: * Demonstrate strong ...
Provider Service Representative
$16.50 - $19.50/hr
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
Provider Service Representative
$16.50 - $19.50/hr
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Collection Agent
Richfield, OH · On-site
Strive for first call resolution and take true ownership of customer needs and issues. * Communicate and follow instructions for one call customer resolution. * Deliver amazing customer service ...
Collection Agent
Richfield, OH · On-site
Strive for first call resolution and take true ownership of customer needs and issues. * Communicate and follow instructions for one call customer resolution. * Deliver amazing customer service ...
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Quick apply
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.
Quick apply
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Tech Support
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Quick apply
Tech Support
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity.
Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity.
Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity.
Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity.
Help Desk Team Lead - 305512
Fairborn, OH · On-site
Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity.
Quick apply
Help Desk Team Lead - 305512
Fairborn, OH · On-site
Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity.
First Call Resolution information
See Ohio salary details
$12.80 - $16.45
20% of jobs
$17.32 is the 25th percentile. Wages below this are outliers.
$16.45 - $20.11
20% of jobs
The median wage is $21.68 / hr.
$20.11 - $23.77
22% of jobs
$23.77 - $27.42
10% of jobs
$29.25 is the 75th percentile. Wages above this are outliers.
$27.42 - $31.08
5% of jobs
$31.08 - $34.74
5% of jobs
$34.74 - $38.39
4% of jobs
$38.39 - $42.05
2% of jobs
$42.05 - $45.71
0% of jobs
$45.71 - $49.36
5% of jobs
$49.36 - $53.02
5% of jobs
$12
$27
$53
How much do first call resolution jobs pay per hour?
As of Jul 21, 2026, the average hourly pay for first call resolution in Ohio is $27.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $34.28 per hour, depending on experience, location, and employer.
What is a First Call Resolution job?
A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.
What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?
To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.
What are the common challenges faced in a First Call Resolution position, and how are they typically managed?
Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.
What are the most commonly searched types of First Call Resolution jobs in Ohio? The most popular types of First Call Resolution jobs in Ohio are:
What job categories do people searching First Call Resolution jobs in Ohio look for? The top searched job categories for First Call Resolution jobs in Ohio are:
$50K - $55K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 3 hours ago
Job description
Must Have Technical/Functional Skills
Service Desk
Roles & Responsibilities
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLAs for ticket handling and KPIs associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Salary Range: $50,000-$55,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
Service Desk
Roles & Responsibilities
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLAs for ticket handling and KPIs associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Salary Range: $50,000-$55,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1