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First Call Resolution Jobs (NOW HIRING)

AbsoluteCARE Inc

Call Center Support Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...

AbsoluteCARE Inc

Call Center Support Specialist

$17.25 - $21.50/hr

Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...

New

Talkishco

Call Center Agent

Jersey City, NJ

Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: * Maintain a positive, empathetic, and professional attitude toward customers at all times.

AbsoluteCare

Call Center Support Specialist - 2974

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...

tempus

$17.25 - $21.50/hr

... first to hear of problems needing resolution; providers of program related resource information ... Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

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How much do first call resolution jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
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First Call Resolution jobs near you

EO, Patient Account Resolution Specialist

Ovation Healthcare

Remote

$14.75 - $20.50/hr

Full-time

Posted 29 days ago

Job description

Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.
Summary:
The Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient.
THIS POSITION IS HYBRID. The first 90 days will be in-office and then will transition to work from home, depending on performance.
Duties and Responsibilities:
  • Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries.
  • Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals.
  • Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies.
  • Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges.
  • Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution.
  • Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances.
  • Maintain detailed, accurate records of all patient interactions, including relevant call information and account status.
  • Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution.
  • Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible.
  • Maintain a professional and courteous demeanor when interacting with patients, management, and team members.
  • Perform other duties as assigned, contributing to the overall success of the department and organization.

Knowledge, Skills, and Abilities:
Knowledge
  • Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient.
  • Skilled in accurately calculating discounts and applying them according to company policies and procedures.
  • Capable of efficiently using 10-key touch typing for quick and accurate data entry.
  • Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence.
  • In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections.
  • Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities.
  • Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively.

Skills
  • Interpersonal, written, and verbal communication.
  • Negotiating and closing skills.
  • Typing speed and accuracy - Must be able to type a minimum of 35 words per minute.
  • Customer Service - Providing professional and empathetic support to callers.
  • Professionalism - acting in a professional capacity with regards to actions and words.
  • Active Listening - Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management - Effectively managing one's own time to maximize productivity.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities
  • Multi-Tasking-Ability to rapidly switch between tasks, programs, menus, and screens.
  • Ability to talk and type at the same time.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • English Comprehension - The ability to fluently communicate in and understand English, the primary language of the work team and patient demographics.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand oral communication.

Work Experience, Education, and Certifications:
  • GED/High School Diploma
  • 1+ years of customer service experience in a call center environment
  • Previous negotiations, sales, or collections experience strongly preferred.
  • Previous experience in medical collections or revenue cycle preferred but not required.

Working Conditions and Physical Requirements:
  • Performing work at a stationary workstation for 8 hours
  • Interacting with a desktop computer or laptop
  • Entering data into systems using a mouse and keyboard
  • Ability to communicate clearly with others over a telephone system
  • Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
  • Reliable high-speed internet connection is required for all remote/hybrid positions.
  • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
  • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Hybrid or Onsite Role in Huntsville, AL.
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