Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
Quick apply
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
$14.75 - $20.50/hr
This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear ...
$14.75 - $20.50/hr
This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear ...
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
Quick apply
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
$14.75 - $20.50/hr
This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear ...
$14.75 - $20.50/hr
This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear ...
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
Quick apply
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
Dayton, OH · On-site
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
Dayton, OH · On-site
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
Quick apply
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
$13.50 - $16.20/hr
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution. * Work individually and as a team to meet/exceed ...
Dublin, OH · On-site
$16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
Quick apply
Dublin, OH · On-site
$16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: * Maintain a positive, empathetic, and professional attitude toward customers at all times.
Quick apply
Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: * Maintain a positive, empathetic, and professional attitude toward customers at all times.
Baltimore, MD · On-site +1
$16.75 - $20.75/hr
Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...
Baltimore, MD · On-site +1
$16.75 - $20.75/hr
Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...
$17.25 - $21.50/hr
... first to hear of problems needing resolution; providers of program related resource information ... Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ...
$17.25 - $21.50/hr
... first to hear of problems needing resolution; providers of program related resource information ... Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ...
Another key focus for this position is to lead all call quality initiatives including the improvement of first contact resolution and repeat call rates. The position reports directly to the Senior ...
Another key focus for this position is to lead all call quality initiatives including the improvement of first contact resolution and repeat call rates. The position reports directly to the Senior ...
$14.50 - $18.25/hr
Team members are accountable for first call resolution by accurately resolving member inquires through the extension of credit union product and service solutions. All experiences delivered should ...
$14.50 - $18.25/hr
Team members are accountable for first call resolution by accurately resolving member inquires through the extension of credit union product and service solutions. All experiences delivered should ...
Irvine, CA · On-site
$26 - $35/hr
Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...
Irvine, CA · On-site
$26 - $35/hr
Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...
Anderson, IN · On-site
$12.75 - $16.50/hr
Deliver superior customer service through first call resolution * Use strong time management and organizational skills to meet goals * De-escalate upset customers by solving their problems ...
Anderson, IN · On-site
$12.75 - $16.50/hr
Deliver superior customer service through first call resolution * Use strong time management and organizational skills to meet goals * De-escalate upset customers by solving their problems ...
Anderson, IN · On-site
$12.75 - $16.50/hr
Deliver superior customer service through first call resolution * Use strong time management and organizational skills to meet goals * De-escalate upset customers by solving their problems ...
Quick apply
Anderson, IN · On-site
$12.75 - $16.50/hr
Deliver superior customer service through first call resolution * Use strong time management and organizational skills to meet goals * De-escalate upset customers by solving their problems ...
$26 - $35/hr
Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...
New
$26 - $35/hr
Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...
New
Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...
Quick apply
Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...
$13.46 - $17.31
20% of jobs
$18.22 is the 25th percentile. Wages below this are outliers.
$17.31 - $21.15
20% of jobs
The median wage is $22.80 / hr.
$21.15 - $25
22% of jobs
$25 - $28.85
10% of jobs
$30.77 is the 75th percentile. Wages above this are outliers.
$28.85 - $32.69
5% of jobs
$32.69 - $36.54
5% of jobs
$36.54 - $40.38
4% of jobs
$40.38 - $44.23
2% of jobs
$44.23 - $48.08
0% of jobs
$48.08 - $51.92
5% of jobs
$51.92 - $55.77
5% of jobs
$13
$28
$55
A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.
To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.
Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.
$16 - $16.50/hr
Part-time
Re-posted 28 days ago
5.3
Based on 13 frontline employees who took The Breakroom Quiz
HOURLY pay + Commission! We are searching for a Guest Recovery Rep Schedule & days are varied, hours are: 4:00 PM – 8:30 PM
Availability Requirement: At least one weekend day required
This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email.
SUMMARY OF KEY RESPONSIBILITIES:
Responsibilities and essential job functions include but are not limited to the following:
JOB DUTIES:
Job Duties include but are not limited to the following:
PHYSICAL JOB REQUIREMENTS:
Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.
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Restaurants
1,001 - 5,000 Employees
Dublin, OH, US
1999
