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First Call Resolution Jobs (NOW HIRING)

City BBQ

Call Center-Guest Recovery Representative

Dublin, OH · On-site

$15.50 - $19.25/hr

Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...

Piedmont Healthcare Inc.

PC Associate II/Scheduler

Atlanta, GA · On-site +1

$16.25 - $20.50/hr

... as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for ...

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How much do first call resolution jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

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First Call Resolution jobs near you

Remote Customer Service Specialist First-Call Resolution

Ezarly

Manhattan, NY • Remote

$18.75 - $24.75/hr

Full-time

Posted 9 days ago

Job description

A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information. To excel, candidates require excellent communication skills, problem-solving abilities, and a reliable internet connection.

Flexible work hours, a comfortable work-from-home environment, and a chance to establish oneself in the industry are key benefits. #J-18808-Ljbffr

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