ZipRecruiter

Log In

1

First Call Resolution Jobs in Michigan (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Michigan

First Call Resolution information

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are popular job titles related to First Call Resolution jobs in Michigan? For First Call Resolution jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Michigan look for? The top searched job categories for First Call Resolution jobs in Michigan are:
What cities in Michigan are hiring for First Call Resolution jobs? Cities in Michigan with the most First Call Resolution job openings:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Michigan as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution.
Customer Care Call Center Representative

Customer Care Call Center Representative

JobSquad Staffing Solutions

Jackson, MI • On-site, Remote

$18/hr

Full-time

Posted 29 days ago

Job description

The JobSquad Solutions Team is currently looking for a Customer Care Call Center Representative to work at a company located in the Jackson, MI area!

Job Title
Customer Care Call Center Representative
Position Location
Jackson, MI
Pay/hours for position
This position is on-site and is a Contract to Permanent opportunity after 520 hours as contract. Other factors, such as schedule adherence and performance metrics, are taken into consideration with respect to Permanent Employment offers.
Pay Structure & Incentives
$18.00/hour to start + $500 Quarterly Reliability Bonus Full-Time | On-Site to Start | Remote Eligible After 6 Months
Schedule:
Training Start Date: Tuesday, May 26th
Training Schedule: Monday - Friday 8:30am - 5:00pm (5 weeks or until training is complete)
Regular Schedule: Monday - Friday 11:30am - 8:00pm
Requirements of position
The JobSquad is seeking a Customer Care Call Center Representative in Jackson, MI to join our client’s team.
We’re hiring full-time Customer Care Representatives for a high-volume customer care contact center role. In this role you will act as the first point of contact with customers, providing exceptional service and using all available and appropriate resources to handle various inquiries. You’ll receive paid training and the opportunity to work remotely after 6 months of successful performance and schedule adherence.
Requirements
Communicate clearly and professionally with customers
Motivated by a goal-oriented financial bonus program
Can maintain a positive attitude in a high-pressure environment and assist sometimes delicate situations with confidence and a high degree of confidentiality.
Are reliable and punctual with attendance
Can collaborate with other team members as needed when dealing with complex or unusual situations
Have high volume customer service or call center experience
Are proficient in computer systems and application navigation and can type at least 30 words per minute.
Have a high school diploma or equivalent
Responsibilities of position
Responsibilities
Handle gas/electric customer phone inquiries with professionalism and empathy, striving for Positive Customer Experience.
Assist customers with billing, account management, and service questions, using accurate, current, and relevant information, while striving for First Call Resolution.
Use multiple computer systems and applications to gather and review information efficiently, while striving to resolve customer inquiries within Average Handle Time targets.
Meet call quality, productivity, and schedule adherence expectations as defined by company.
Maintain accurate customer records by documenting customer interactions in designated systems and applications.
Maintain customer confidentiality and compliance guidelines.
Stay up to date on current policies and procedures and training requirements.
To Apply: Please apply directly or email a resume to awyzlic@thejobsquad.com


The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
#ADV1234