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Evening First Call Resolution Jobs (NOW HIRING)

AbsoluteCARE Inc

Call Center Support Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...

AbsoluteCARE Inc

Call Center Support Specialist

$17.25 - $21.50/hr

Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...

New

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: * Maintain a positive, empathetic, and professional attitude toward customers at all times.

AbsoluteCare

Call Center Support Specialist - 2974

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible. * Manage shared inboxes, queues, and worklists to ...

tempus

$17.25 - $21.50/hr

... first to hear of problems needing resolution; providers of program related resource information ... Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

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Evening First Call Resolution information

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How much do evening first call resolution jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for evening first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

An Evening First Call Resolution specialist can potentially earn $10,000 or more per month through performance-based bonuses and commissions, especially in high-demand customer service or technical support roles. These positions often require strong communication skills, problem-solving abilities, and experience with specific tools or systems, but typically do not require a college degree.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

How to pass first call resolution?

To pass first call resolution as an Evening First Call Resolution agent, focus on active listening, understanding the customer's issue thoroughly, and providing accurate, complete solutions during the initial contact. Developing strong product knowledge, effective communication skills, and utilizing troubleshooting tools can improve resolution rates and customer satisfaction.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the hiring decision should be based on skills and experience, while 30% should consider cultural fit and soft skills. For roles like Evening First Call Resolution, balancing technical ability with customer service skills is essential to ensure effective problem resolution during evening shifts.

How to make 2000 a week working from home?

In roles like Evening First Call Resolution, earning $2000 weekly typically requires high call volume, strong communication skills, and experience in customer service or technical support. Increasing earnings may involve working extra hours, earning performance-based bonuses, or gaining certifications to qualify for higher-paying shifts or roles.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
More about Evening First Call Resolution jobs
What cities are hiring for Evening First Call Resolution jobs? Cities with the most Evening First Call Resolution job openings:
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What states have the most Evening First Call Resolution jobs? States with the most job openings for Evening First Call Resolution jobs include:
Evening First Call Resolution jobs near you

EO, Patient Account Resolution Specialist

Ovation Healthcare

Remote

$14.75 - $20.50/hr

Full-time

Posted 28 days ago

Job description

Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.
Summary:
The Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient.
THIS POSITION IS HYBRID. The first 90 days will be in-office and then will transition to work from home, depending on performance.
Duties and Responsibilities:
  • Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries.
  • Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals.
  • Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies.
  • Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges.
  • Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution.
  • Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances.
  • Maintain detailed, accurate records of all patient interactions, including relevant call information and account status.
  • Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution.
  • Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible.
  • Maintain a professional and courteous demeanor when interacting with patients, management, and team members.
  • Perform other duties as assigned, contributing to the overall success of the department and organization.

Knowledge, Skills, and Abilities:
Knowledge
  • Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient.
  • Skilled in accurately calculating discounts and applying them according to company policies and procedures.
  • Capable of efficiently using 10-key touch typing for quick and accurate data entry.
  • Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence.
  • In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections.
  • Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities.
  • Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively.

Skills
  • Interpersonal, written, and verbal communication.
  • Negotiating and closing skills.
  • Typing speed and accuracy - Must be able to type a minimum of 35 words per minute.
  • Customer Service - Providing professional and empathetic support to callers.
  • Professionalism - acting in a professional capacity with regards to actions and words.
  • Active Listening - Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management - Effectively managing one's own time to maximize productivity.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities
  • Multi-Tasking-Ability to rapidly switch between tasks, programs, menus, and screens.
  • Ability to talk and type at the same time.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • English Comprehension - The ability to fluently communicate in and understand English, the primary language of the work team and patient demographics.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand oral communication.

Work Experience, Education, and Certifications:
  • GED/High School Diploma
  • 1+ years of customer service experience in a call center environment
  • Previous negotiations, sales, or collections experience strongly preferred.
  • Previous experience in medical collections or revenue cycle preferred but not required.

Working Conditions and Physical Requirements:
  • Performing work at a stationary workstation for 8 hours
  • Interacting with a desktop computer or laptop
  • Entering data into systems using a mouse and keyboard
  • Ability to communicate clearly with others over a telephone system
  • Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
  • Reliable high-speed internet connection is required for all remote/hybrid positions.
  • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
  • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Hybrid or Onsite Role in Huntsville, AL.
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