Morrisville, NC · On-site
$19.25 - $26.25/hr
... CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%) - Maintain high login efficiency (availability) for customers. (15 ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
... CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%) - Maintain high login efficiency (availability) for customers. (15 ...
Morrisville, NC · On-site
Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%) * Maintain high login efficiency ...
Morrisville, NC · On-site
Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%) * Maintain high login efficiency ...
Hillsborough, NC · On-site
$13.50 - $17/hr
... first call resolution. * Remain detailed-oriented with good organization and time management skills. * Maintain strong professional relationships with customer base. Take a proactive approach to ...
Hillsborough, NC · On-site
$13.50 - $17/hr
... first call resolution. * Remain detailed-oriented with good organization and time management skills. * Maintain strong professional relationships with customer base. Take a proactive approach to ...
Hillsborough, NC · On-site
$13.50 - $17/hr
... first call resolution. * Remain detailed-oriented with good organization and time management skills. * Maintain strong professional relationships with customer base. Take a proactive approach to ...
Hillsborough, NC · On-site
$13.50 - $17/hr
... first call resolution. * Remain detailed-oriented with good organization and time management skills. * Maintain strong professional relationships with customer base. Take a proactive approach to ...
$50 - $68.75/hr
Configuring complex reports Understanding and debugging of system logs C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen ...
$50 - $68.75/hr
Configuring complex reports Understanding and debugging of system logs C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen ...
Cary, NC · On-site
Configuring complex reports Understanding and debugging of system logs C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen ...
Cary, NC · On-site
Configuring complex reports Understanding and debugging of system logs C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen ...
Configuring complex reports Understanding and debugging of system logs C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen ...
Configuring complex reports Understanding and debugging of system logs C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen ...
Burlington, NC · On-site
$12.25 - $15/hr
... first-call resolution, saves, and follow-up compliance. Required Qualifications: Education: High School diploma or equivalent, required. Experience: 1+ year of customer service, call center, or guest ...
Burlington, NC · On-site
$12.25 - $15/hr
... first-call resolution, saves, and follow-up compliance. Required Qualifications: Education: High School diploma or equivalent, required. Experience: 1+ year of customer service, call center, or guest ...
Raleigh, NC · On-site
Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.?? * Identifying trends in ...
Raleigh, NC · On-site
Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.?? * Identifying trends in ...
Burlington, NC · On-site
$36K - $45K/yr
... first call resolution. The Member Services Representative I is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal schedule (8 ...
New
Burlington, NC · On-site
$36K - $45K/yr
... first call resolution. The Member Services Representative I is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal schedule (8 ...
New
Burlington, NC · On-site
$36K - $45K/yr
... first call resolution. The Member Services Representative I - Bilingual is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal ...
New
Burlington, NC · On-site
$36K - $45K/yr
... first call resolution. The Member Services Representative I - Bilingual is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal ...
New
Raleigh, NC · On-site
$18.75 - $25.75/hr
Independently problem-solve to ensure accurate information is given, and exceptional customer service and first call resolution is achieved Qualification & Experience * Customer Service experience
New
Raleigh, NC · On-site
$18.75 - $25.75/hr
Independently problem-solve to ensure accurate information is given, and exceptional customer service and first call resolution is achieved Qualification & Experience * Customer Service experience
New
Durham, NC · On-site
$19 - $26/hr
... on first call resolution when working with users over the phone. "Can-do" attitude. 9. Customer satisfaction when working with partners in person and on site (in-service) 10. Ability to manage a ...
Durham, NC · On-site
$19 - $26/hr
... on first call resolution when working with users over the phone. "Can-do" attitude. 9. Customer satisfaction when working with partners in person and on site (in-service) 10. Ability to manage a ...
$18.75 - $25.75/hr
... on first call resolution when working with users over the phone. "Can-do" attitude. 9. Customer satisfaction when working with partners in person and on site (in-service) 10. Ability to manage a ...
$18.75 - $25.75/hr
... on first call resolution when working with users over the phone. "Can-do" attitude. 9. Customer satisfaction when working with partners in person and on site (in-service) 10. Ability to manage a ...
Durham, NC · On-site +1
$19 - $26/hr
... first call resolution when working with users over the phone. Can-do attitude. 9. Customer satisfaction when working with partners in person and on site (in-service) 10. Ability to manage a heavy ...
Durham, NC · On-site +1
$19 - $26/hr
... first call resolution when working with users over the phone. Can-do attitude. 9. Customer satisfaction when working with partners in person and on site (in-service) 10. Ability to manage a heavy ...
Durham, NC · On-site
$17 - $22.75/hr
Strive for first-call resolution and follow through with a sense of urgency. * May be assigned to help maintain department inboxes and other items as designated by Member Support Center leadership ...
Durham, NC · On-site
$17 - $22.75/hr
Strive for first-call resolution and follow through with a sense of urgency. * May be assigned to help maintain department inboxes and other items as designated by Member Support Center leadership ...
Durham, NC · On-site
Experience working with and using AI tools to reduce costs, speed first-call resolution; improve time to resolution; and increase customer satisfaction. Experience implementing AI tools in a support ...
Durham, NC · On-site
Experience working with and using AI tools to reduce costs, speed first-call resolution; improve time to resolution; and increase customer satisfaction. Experience implementing AI tools in a support ...
Specialist must be committed to timely resolution of simple and complex problems by using good ... Build rapport and deepen client relationships by resolving issues on the first call. * Maintain an ...
Specialist must be committed to timely resolution of simple and complex problems by using good ... Build rapport and deepen client relationships by resolving issues on the first call. * Maintain an ...
Specialist must be committed to timely resolution of simple and complex problems by using good ... Build rapport and deepen client relationships by resolving issues on the first call. * Maintain an ...
Specialist must be committed to timely resolution of simple and complex problems by using good ... Build rapport and deepen client relationships by resolving issues on the first call. * Maintain an ...
Raleigh, NC · On-site
$15.50 - $21.25/hr
Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution * Interpret the meaning of insurance terminology, plans and ...
Raleigh, NC · On-site
$15.50 - $21.25/hr
Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution * Interpret the meaning of insurance terminology, plans and ...
$13.01 - $16.72
20% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$16.72 - $20.44
20% of jobs
The median wage is $22.03 / hr.
$20.44 - $24.16
22% of jobs
$24.16 - $27.87
10% of jobs
$29.73 is the 75th percentile. Wages above this are outliers.
$27.87 - $31.59
5% of jobs
$31.59 - $35.31
5% of jobs
$35.31 - $39.02
4% of jobs
$39.02 - $42.74
2% of jobs
$42.74 - $46.46
0% of jobs
$46.46 - $50.17
5% of jobs
$50.17 - $53.89
5% of jobs
$13
$27
$53
| Aspect | Evening First Call Resolution | Customer Service Representative |
|---|---|---|
| Primary Focus | Resolving customer issues on first call during evening hours | Handling customer inquiries and providing support across shifts |
| Work Environment | Call centers, customer support teams, evening shifts | Call centers, retail, or service industries, often full-time or part-time |
| Credentials | Basic customer service skills, communication skills, sometimes certifications in customer support | Same as Evening First Call Resolution, often with experience in customer service |
While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.
$19.25 - $26.25/hr
Other
Re-posted 22 days ago
Candidate must have Spanish speaking
Location: Morrisville NC (onsite)
Job Description:
To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
- Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and network issues via telephone/email/chat within agreed SLA. (25%)
- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies. (20%)
- Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%)
- Maintain high login efficiency (availability) for customers. (15%)
- Update worklogs and follow shift/escalation processes to escalate complex problems to appropriate support specialists or 2nd/3rd level IT support staff. (10%)
- Work on value-added activities such as knowledge base updates and self-development.
