Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Have the ability to ...
Clinical Help Desk Support (Phone / Email)
Dublin, OH · On-site
$16.50 - $21.25/hr
... first call resolution. • Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records Primary skills requested: Tracking Health ...
Clinical Help Desk Support (Phone / Email)
Dublin, OH · On-site
$16.50 - $21.25/hr
... first call resolution. • Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records Primary skills requested: Tracking Health ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
The Service Desk Agent is committed to achieving high levels of first-call resolution and identifying opportunities to streamline and automate processes. Key Responsibilities: * Demonstrate strong ...
Quick apply
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
The Service Desk Agent is committed to achieving high levels of first-call resolution and identifying opportunities to streamline and automate processes. Key Responsibilities: * Demonstrate strong ...
Provider Service Representative
$16.50 - $19.50/hr
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
Provider Service Representative
$16.50 - $19.50/hr
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry * Respond ...
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Quick apply
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.
Quick apply
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Tech Support
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Quick apply
Tech Support
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Lead Customer Service Rep
Columbus, OH · On-site
Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.?? * Identifying trends in ...
Lead Customer Service Rep
Columbus, OH · On-site
Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.?? * Identifying trends in ...
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Contact Center Specialist I
Columbus, OH · On-site
You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center ... Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ...
Evening First Call Resolution information
See salary details
$13.46 - $17.31
20% of jobs
$18.22 is the 25th percentile. Wages below this are outliers.
$17.31 - $21.15
20% of jobs
The median wage is $22.80 / hr.
$21.15 - $25
22% of jobs
$25 - $28.85
10% of jobs
$30.77 is the 75th percentile. Wages above this are outliers.
$28.85 - $32.69
5% of jobs
$32.69 - $36.54
5% of jobs
$36.54 - $40.38
4% of jobs
$40.38 - $44.23
2% of jobs
$44.23 - $48.08
0% of jobs
$48.08 - $51.92
5% of jobs
$51.92 - $55.77
5% of jobs
$13
$28
$55
How much do evening first call resolution jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for evening first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.
What cities are hiring for Evening First Call Resolution jobs?
Cities with the most Evening First Call Resolution job openings:
What states have the most Evening First Call Resolution jobs?
States with the most job openings for Evening First Call Resolution jobs include:
What are the most commonly searched types of First Call Resolution jobs?
The most popular types of First Call Resolution jobs are:
City Barbeque rating
5.3
Based on 13 frontline employees who took The Breakroom Quiz
Job description
JOIN OUR TEAM as a full time LEAD guest recovery representative. Schedule is 1:30-8:30pm & one weekend day is required. Great growth opportunity with an amazing culture -
REPORTS TO
The Guest Recovery Representative will report to the Guest Services Supervisor and indirectly to the Guest Recovery Manager.
JOB OVERVIEW
As a Guest Recovery and Shift Lead representative you will perform leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. This includes supervising employees and assisting with tasks as necessary. You will also contribute to City Barbeque success by also supporting City Barbeque by way of serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, guest complaints over the phone, as well as providing second level support to the Guest Service Representatives as needed.
SUMMARY OF KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
Job Duties include but are not limited to the following:
PHYSICAL JOB REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.
REPORTS TO
The Guest Recovery Representative will report to the Guest Services Supervisor and indirectly to the Guest Recovery Manager.
JOB OVERVIEW
As a Guest Recovery and Shift Lead representative you will perform leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. This includes supervising employees and assisting with tasks as necessary. You will also contribute to City Barbeque success by also supporting City Barbeque by way of serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, guest complaints over the phone, as well as providing second level support to the Guest Service Representatives as needed.
SUMMARY OF KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
- Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
- Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest and teammate questions
- Resolve all guest concerns with first call resolution.
- Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
- Have the ability to adapt to changing guest volume levels with a sense of urgency
- Use of proper phone etiquette and phone procedures.
- Proficient in word processing, and spreadsheet software
- Able to take own initiative to communicate appropriately in written and verbal form
- Perform opening duties by forwarding the phones at the proper time to the call center
- Perform closing duties by forwarding the phones back to the joints at the proper time, ensuring all agents are logged out of their phone and have safely left the building.
- Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager
Job Duties include but are not limited to the following:
- Take incoming phone calls from guests calling our joints
- Provide first call resolution for all guest concern calls
- Process 86 requests when assigned
- Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
- Provide second level support for Guest Recovery Representatives
- Respond to Call Offs and maintain the break/inbox schedule assignments when a supervisor or manager is not available
- Resolve all escalated guest concerns to completion with the advisement of management when needed
- All other duties as assigned
PHYSICAL JOB REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.
What City Barbeque employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About City Barbeque
Sourced by ZipRecruiter
Industry
Restaurants
Company size
1,001 - 5,000 Employees
Headquarters location
Dublin, OH, US
Year founded
1999