Clinical Help Desk Support (Phone / Email)
Dublin, OH · On-site
$16.50 - $21.25/hr
... first call resolution. • Product Support includes but not limited too - Password Resets ... experience
Clinical Help Desk Support (Phone / Email)
Dublin, OH · On-site
$16.50 - $21.25/hr
... first call resolution. • Product Support includes but not limited too - Password Resets ... experience
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
The Service Desk Agent is committed to achieving high levels of first-call resolution and ... Create a positive customer experience by building rapport and trust, ensuring timely resolution or ...
Quick apply
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
The Service Desk Agent is committed to achieving high levels of first-call resolution and ... Create a positive customer experience by building rapport and trust, ensuring timely resolution or ...
Provider Service Representative
$16.50 - $19.50/hr
Provide first call resolution through issue documentation and resolution with appropriate internal ... Maintain performance and quality standards based on established call experience guidelines
Provider Service Representative
$16.50 - $19.50/hr
Provide first call resolution through issue documentation and resolution with appropriate internal ... Maintain performance and quality standards based on established call experience guidelines
Provide first call resolution through issue documentation and resolution with appropriate internal ... Maintain performance and quality standards based on established call experience guidelines
Provide first call resolution through issue documentation and resolution with appropriate internal ... Maintain performance and quality standards based on established call experience guidelines
... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Quick apply
... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...
... first call resolution, and identifying opportunities to streamline/automate agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Quick apply
... first call resolution, and identifying opportunities to streamline/automate agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
... first call resolution, and identifying opportunities to streamline/automate agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Quick apply
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
... first call resolution, and identifying opportunities to streamline/automate agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
... first call resolution, and identifying opportunities to streamline/automate agent processes ... Create a positive customer support experience, build rapport and trust with end users through a ...
Quick apply
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
... first call resolution, and identifying opportunities to streamline/automate agent processes ... Create a positive customer support experience, build rapport and trust with end users through a ...
... first call resolution, and identifying opportunities to streamline/automate agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
Quick apply
... first call resolution, and identifying opportunities to streamline/automate agent process ... Create a positive customer support experience, build rapport and trust with end users through ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
... first call resolution, and identifying opportunities to streamline/automate agent process. Roles ... Create a positive customer support experience, build rapport and trust with end users through a ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
... first call resolution, and identifying opportunities to streamline/automate agent process. Roles ... Create a positive customer support experience, build rapport and trust with end users through a ...
... experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value-adding activities such Knowledge base update & management, Training s, coaching ...
New
... experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value-adding activities such Knowledge base update & management, Training s, coaching ...
New
Lead Customer Service Rep
Columbus, OH · On-site
... and first call resolution.?? * Identifying trends in escalations and preparing data used to ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:
Lead Customer Service Rep
Columbus, OH · On-site
... and first call resolution.?? * Identifying trends in escalations and preparing data used to ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:
Tech Support
Columbus, OH · On-site
$20 - $21/hr
... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through a ...
Quick apply
Tech Support
Columbus, OH · On-site
$20 - $21/hr
... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through a ...
Proven customer service skills with a demonstrated track record of superior first-call resolution ... Must have previous experience working with PCs and demonstrated navigation abilities within a ...
Proven customer service skills with a demonstrated track record of superior first-call resolution ... Must have previous experience working with PCs and demonstrated navigation abilities within a ...
Contact Center Specialist I
Columbus, OH · On-site
Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...
Contact Center Specialist I
Columbus, OH · On-site
Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...
Contact Center Specialist I
Columbus, OH · On-site
Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...
Contact Center Specialist I
Columbus, OH · On-site
Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...
Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...
Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...
No Experience First Call Resolution information
See salary details
$13.46 - $17.31
20% of jobs
$18.22 is the 25th percentile. Wages below this are outliers.
$17.31 - $21.15
20% of jobs
The median wage is $22.80 / hr.
$21.15 - $25
22% of jobs
$25 - $28.85
10% of jobs
$30.77 is the 75th percentile. Wages above this are outliers.
$28.85 - $32.69
5% of jobs
$32.69 - $36.54
5% of jobs
$36.54 - $40.38
4% of jobs
$40.38 - $44.23
2% of jobs
$44.23 - $48.08
0% of jobs
$48.08 - $51.92
5% of jobs
$51.92 - $55.77
5% of jobs
$13
$28
$55
How much do no experience first call resolution jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for no experience first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.
What cities are hiring for No Experience First Call Resolution jobs?
Cities with the most No Experience First Call Resolution job openings:
What states have the most No Experience First Call Resolution jobs?
States with the most job openings for No Experience First Call Resolution jobs include:
What are the most commonly searched types of First Call Resolution jobs?
The most popular types of First Call Resolution jobs are:
$16.50 - $21.25/hr
Full-time
Re-posted 29 days ago
Job description
Job Title: Clinical Help Desk Support (Phone / Email)
Location : Dublin , Ohio
Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent
looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
As a support desk agent your duties would include
• Answering phones and monitoring Electronic Submissions for a Healthcare client's Clinical product
• Creating Support Tickets in Salesforce (Case tracking tool)
• Multi-tasking between multiple online tools
• Working with PHI and PII Data
• Ensuring that cases are assigned and worked within standard operating process guidelines
• Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
• Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
Tracking
Healthcare knowledge
Salesforce
Helpdesk
Support
Email
Phone
For this role we value:
• Willingness to work in a highly structured and tightly supervised environment
• Ability to follow documented standard operating procedures to ensure PHI Integrity
• Excellent Communication skills; both verbal and written
• Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
• Exceptional troubleshooting and case documentation skills required
• Flexible / Adaptable to shift schedule changes
• Ability to multi-task and handle ever changing priorities
• Experience working within a high-volume call center desirable 1+ years applications support and customer service experience
• Basic understanding of Healthcare Terminology Basic IT competencies
Overall experience level:
Mandatory minimum of 1+ years' experience working within a high-volume call center
Desirable 2+ years applications support and customer service experience
Location : Dublin , Ohio
Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent
looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
As a support desk agent your duties would include
• Answering phones and monitoring Electronic Submissions for a Healthcare client's Clinical product
• Creating Support Tickets in Salesforce (Case tracking tool)
• Multi-tasking between multiple online tools
• Working with PHI and PII Data
• Ensuring that cases are assigned and worked within standard operating process guidelines
• Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
• Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
Tracking
Healthcare knowledge
Salesforce
Helpdesk
Support
Phone
For this role we value:
• Willingness to work in a highly structured and tightly supervised environment
• Ability to follow documented standard operating procedures to ensure PHI Integrity
• Excellent Communication skills; both verbal and written
• Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
• Exceptional troubleshooting and case documentation skills required
• Flexible / Adaptable to shift schedule changes
• Ability to multi-task and handle ever changing priorities
• Experience working within a high-volume call center desirable 1+ years applications support and customer service experience
• Basic understanding of Healthcare Terminology Basic IT competencies
Overall experience level:
Mandatory minimum of 1+ years' experience working within a high-volume call center
Desirable 2+ years applications support and customer service experience
About Ruri Software Technologies
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US