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No Experience First Call Resolution Jobs Near Me

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... to increase first call resolution rates by identifying trends • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

... first call resolution, and identifying opportunities to streamline/automate agent processes ... Create a positive customer support experience, build rapport and trust with end users through a ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

... first-call resolution, and identifying opportunities to streamline/automate the agent process ... Create a positive customer support experience, build rapport and trust with end users through a ...

Cogeco

Specialist, Business Support

Columbus, OH · On-site

Proven customer service skills with a demonstrated track record of superior first-call resolution ... Must have previous experience working with PCs and demonstrated navigation abilities within a ...

Northwest Bank

Contact Center Specialist I

Columbus, OH · On-site

Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...

Northwest

Contact Center Specialist I

Columbus, OH · On-site

Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...

Opportunities

Contact Center Specialist I

Columbus, OH · On-site

Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of ... Customer Service Experience preferred * Good Technological Background preferred Northwest is an ...

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How much do no experience first call resolution jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for no experience first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

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No Experience First Call Resolution jobs near you
A map of the United States highlighting the number of No Experience First Call Resolution job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of No Experience First Call Resolution job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Clinical Help Desk Support (Phone / Email)

Ruri Software Technologies LLC

Dublin, OH • On-site

$16.50 - $21.25/hr

Full-time

Re-posted 10 days ago

Job description

Job Title: Clinical Help Desk Support (Phone / Email)
Location : Dublin , Ohio
Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent
looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
As a support desk agent your duties would include
• Answering phones and monitoring Electronic Submissions for a Healthcare client's Clinical product
• Creating Support Tickets in Salesforce (Case tracking tool)
• Multi-tasking between multiple online tools
• Working with PHI and PII Data
• Ensuring that cases are assigned and worked within standard operating process guidelines
• Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
• Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
Tracking
Healthcare knowledge
Salesforce
Helpdesk
Support
Email
Phone
For this role we value:
• Willingness to work in a highly structured and tightly supervised environment
• Ability to follow documented standard operating procedures to ensure PHI Integrity
• Excellent Communication skills; both verbal and written
• Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
• Exceptional troubleshooting and case documentation skills required
• Flexible / Adaptable to shift schedule changes
• Ability to multi-task and handle ever changing priorities
• Experience working within a high-volume call center desirable 1+ years applications support and customer service experience
• Basic understanding of Healthcare Terminology Basic IT competencies
Overall experience level:
Mandatory minimum of 1+ years' experience working within a high-volume call center
Desirable 2+ years applications support and customer service experience

Apply