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No Experience First Call Resolution Jobs in Melbourne, FL

TTEC

Welcome Call Specialist

Melbourne, FL

$15/hr

Welcome Call Specialist Apply now Save jobSaved job At Percepta, we bring first-class service ... Provide exceptional customer experience with a focus on building a relationship of trust and ...

New

Percepta

Welcome Call Specialist

Melbourne, FL

$15/hr

Welcome Call Specialist (04EH3) US-FL- MelbourneDescription At Percepta, we bring first-class ... Provide exceptional customer experience with a focus on building a relationship of trust and ...

New

TTEC

Customer Experience Specialist

Melbourne, FL

$18.34/hr

Customer Experience Specialist Apply now Save jobSaved job At Percepta,we bring first-class service ... Conflict resolution skills listen to the customer * Exercise good service and business judgment ...

Percepta

Customer Experience Specialist

Melbourne, FL · On-site

$18.34/hr

Customer Experience Specialist (04EIQ) US-FL- MelbourneDescription At Percepta, we bring first ... Conflict resolution skills - listen to the customer * Exercise good service and business judgment ...

Percepta

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

At Percepta, we bring first-class service across each market we support. As an Outbound Contact ... Provide exceptional customer experience with a focus on building a relationship of trust and ...

New

Percepta

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

At Percepta, we bring first-class service across each market we support . As an Outbound Contact ... Provide exceptional customer experience with a focus on building a relationship of trust and ...

New

SCCU

Dispute Analyst I

Melbourne, FL · On-site

$46K - $48K/yr

Completion of Visa's Introduction to Dispute Resolution or equivalent preferred. * Proficient ... Lower rates on loans, credit cards, and no fee SCCU accounts! About SCCU Since 1951, Space Coast ...

SCCU

Dispute Analyst I

Melbourne, FL · Hybrid

$46K - $48K/yr

Completion of Visa's Introduction to Dispute Resolution or equivalent preferred. * Proficient ... Lower rates on loans, credit cards, and no fee SCCU accounts! About SCCU Since 1951, Space Coast ...

Orion180

Customer Experience Specialist

Melbourne, FL · On-site

$21.64/hr

As a Customer Service Representative in our Call Center , you will be the first point of contact ... Experience working in a call center , customer service, or insurance environment. * Licensing:

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No Experience First Call Resolution information

See Melbourne, FL salary details

$12

$26

$51

How much do no experience first call resolution jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for no experience first call resolution in Melbourne, FL is $26.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $33.41 per hour, depending on experience, location, and employer.

What does no experience first call resolution mean?

'No Experience First Call Resolution' refers to entry-level customer service positions where employees are trained to resolve customer inquiries or issues during the first call, even if they have no prior experience. These roles focus on providing excellent service by ensuring that customer needs are fully addressed without the need for follow-up calls. Employers often provide comprehensive training to help new hires develop the necessary communication and problem-solving skills. This approach benefits both the company and the customer by improving satisfaction and efficiency.

What are the key skills and qualifications needed to thrive in a no experience first call resolution role?

To thrive in a No Experience First Call Resolution role, strong communication skills, problem-solving abilities, and a willingness to learn are essential, along with at least a high school diploma. Familiarity with basic computer systems, customer relationship management (CRM) software, and call center telephony is often provided through on-the-job training. Soft skills such as patience, active listening, and resilience help individuals effectively address customer concerns and maintain professionalism. These skills and qualities are crucial because they enable new employees to efficiently resolve customer issues on the first contact, leading to higher satisfaction and improved operational efficiency.

What are some common challenges faced by those starting in first call resolution roles without prior experience?

For individuals new to First Call Resolution (FCR) roles, a common challenge is quickly mastering product knowledge and troubleshooting procedures to confidently resolve customer issues during the first interaction. Adapting to fast-paced call environments and managing multiple customer concerns simultaneously can also be demanding. However, most organizations provide comprehensive training, mentoring, and knowledge-base resources to help new hires build confidence and proficiency. Over time, as you gain experience, you'll find it easier to handle complex queries and contribute to higher customer satisfaction scores.

What is the difference between No Experience First Call Resolution vs Customer Service Representative?

AspectNo Experience First Call ResolutionCustomer Service Representative
Required CredentialsNone or minimalHigh school diploma or equivalent
Work EnvironmentCall centers, support linesCall centers, retail, online support
Industry UsageCustomer support, technical supportCustomer support, sales, service roles
Search & Comparison IntentUnderstanding entry-level support rolesExploring customer service careers

While No Experience First Call Resolution focuses on resolving customer issues on the first call without prior experience, Customer Service Representative roles often involve ongoing customer interactions, sales, and support. Both roles are entry-level and common in support industries, but No Experience First Call Resolution emphasizes quick problem-solving skills without prior background.

What cities near Melbourne, FL are hiring for No Experience First Call Resolution jobs?

Cities near Melbourne, FL with the most No Experience First Call Resolution job openings:

No Experience First Call Resolution jobs near you
Infographic showing various No Experience First Call Resolution job openings in Melbourne, FL as of August 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,371 per year, or $26.6 per hour.

Supervisor - Enterprise Call Center

Health First

Rockledge, FL • On-site

Full-time

Posted 2 days ago

New

Health First rating

7.1

Company rating: 7.1 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

301st of 898 rated healthcare providers

Job description

Job Requirements
POSITION SUMMARY:
To be fully engaged in providing No Harm / Quality, Customer Experience, and Stewardship by: effectively supervising Health First Enterprise Call Center to meet the needs of internal and external customers, providing leadership and the highest quality customer service via telephone, correspondence and personal contact. Success will be based on the individual's ability to lead a team, understand and communicate corporate objectives, and remain accountable for meeting departmental performance indicators.
PRIMARY ACCOUNTABILITIES:
  • Engagement: (supervisor and above job descriptions only)
  • Engaging associates by creating a positive workplace, implementing action plans resulting from the annual Gallup Survey.
  • Administering departmental recognition and rewards program
  • Prepare agendas in advance and facilitates team meetings to ensure communication from all levels is provided to Customer Service team.

Quality/No Harm:
  • Actively participating in hiring new Customer Service Representatives, including interviewing and managing associated administrative processes
  • Contributing to the development of the Call Center staffing schedule to maintain appropriate resources, managing attendance and coordinating coverage as necessary
  • Supervising Call Center representatives during designated shifts, following all applicable Health First policies.
  • Communicating company and Call Center activities to associates
  • Conducting routine performance reviews of designated associates with approved measurement tools
  • Providing continual feedback and coaching to associates regarding call quality for development purposes
  • Conducting counseling or positive discipline with associates as necessary
  • Providing assistance with development of policies, procedures and performance measurement tools
  • Documenting, measuring and improving processes in the Call Center to improve quality and efficiency
  • Assures adequate coverage of the switchboard
  • Maintain KRONOS for all Call Center Staff.
  • Responsible for assisting in training all new Call Center Representatives.
  • Assist the manager in any new software applications and or procedures.
  • Maintain HIPAA regulations and guidelines.
  • Ability to maintain and update Emergin as necessary.
  • Accurately maintain the on-call ED physician schedule in IntelliDESK as well as the individual schedules.
  • Responsible for receiving and updating On Call ED schedules in IntelliDESK.
  • Demonstrate teamwork with all Call Center staff members
  • Complete accurate and timely computer data entry and call interaction documentation, e.g., physician call service
  • Participate in department bi-monthly meetings including performance improvement processes.
  • Maintain HIPAA regulations and guidelines.
  • Ability to maintain and update Emergin as necessary.

Customer Experience:
  • Assisting with difficult customer contacts when necessary
  • Proactively assisting with difficult calls when support is needed
  • Acts as a liaison between other departments and the Enterprise Call Center.
  • Ability to develop and coach associates.
  • Other duties as assigned.

Stewardship:
  • Reporting any issues generating significant telephone calls or complaints
  • Participating in special projects as requested
  • Work towards meeting and/or exceeding Department Board Goals
  • HRMC Patient Relations by taking the information from callers with patient care complaints and relaying that complaint to the proper Director/Manager/Supervisor and forwarding the complaint to Patient Relations.
  • Support and enforce policy regarding absenteeism, tardiness and timecard rules.

Work Experience
QUALIFICATIONS REQUIRED:
  • High School diploma required, college degree preferred
  • Minimum 3 years of Call Center experience
  • Minimum 3 years of experience in a healthcare business office or insurance company
  • Proven ability to manage people and tasks
  • Knowledge of Human Resource policies and procedures
  • Ability to accurately type 45 words per minute while speaking with a customer on the phone
  • Intermediate to Advanced computer skills, including Microsoft Applications.
  • Proven track record of successfully multi-tasking in a fast-paced environment
  • Experience in healthcare setting preferred.
  • Knowledge of medical terminology required

PHYSICAL DEMANDS:
  • Ability to sit and view a computer screen for several hours at a time
  • Work effectively in a fast-paced and often stressful environment
  • Work in a confined space. Must be able to rotate shifts (day, evening, night, and weekend.) and hospitals.

MENTAL DEMANDS:
  • Must maintain high degree of mental agility, e.g., multi-tasking on a routine basis, anticipating needs, recalling information and data, piecing together bits of information necessary to meet needs of callers
  • Must constantly keep up-to-date on changes, new programs, on-call schedules, staff changes, etc., to be able to route calls appropriately.
  • Able to work in a stressful environment, dealing with alarms, code blues, disaster scenarios, angry callers, upset patients, demanding physicians
  • Able to maintain a positive attitude, mature demeanor and professional conduct at all times
  • Understanding call center technology and its uses
  • Excellent verbal, interpersonal, and written communication skills
  • Superior customer service telephone skills, including active listening and questioning skills
  • Basic math, analytical, and problem solving skills
  • Ability to think critically to define issues, identify risks, and propose outcomes
  • Maintaining a high level of motivation, initiative, and accountability
  • Organization, prioritization and time management
  • Ability to interact professionally and work effectively as a team with all levels of employees and management
  • Handling multiple tasks, often within limited time frames
  • Must be able to work in a team environment illustrating cooperation and respect
  • Excellent attendance is required and ability to work a flexible schedule
  • Strong knowledge of customer care processes and techniques
  • Effective leadership skills
  • Demonstrates flexibility with deadlines and tasks and capable of managing simultaneous projects
  • Ability to handle conflict in a productive manner

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Full-Time
Shift Times : variable
Paygrade : PG-30

What Health First employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Health First logo

About Health First

Sourced by ZipRecruiter

Health First has been providing quality care to Brevard county residents for over 23 years. Health First delivers healthcare services throughout Brevard County with a network comprised of 4 hospitals with 868 beds, a health plan, and outpatient/wellness services including diagnostics, home health care, sleep centers, fitness facilities, pharmacy, cardiac rehabilitation, physical therapy, aging services, a hospice program, and bone/wellness center.

Industry

Health care and social assistance and medical equipment and supplies manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Rockledge, FL, US

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