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Remote First Call Resolution Jobs Near Me

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends • Excellent ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.

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How much do remote first call resolution jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.
What cities are hiring for Remote First Call Resolution jobs? Cities with the most Remote First Call Resolution job openings:
What states have the most Remote First Call Resolution jobs? States with the most job openings for Remote First Call Resolution jobs include:
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Remote First Call Resolution jobs near you
A map of the United States highlighting the number of Remote First Call Resolution job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote First Call Resolution job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Call Center-Guest Recovery Representative

Call Center-Guest Recovery Representative

City Barbeque, LLC

Dublin, OH • On-site

$16 - $16.50/hr

Part-time

Re-posted 28 days ago

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY AND MISSION:

HOURLY pay + Commission! We are searching for a Guest Recovery Rep Schedule & days are varied, hours are: 4:00 PM – 8:30 PM

Availability Requirement: At least one weekend day required

This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email.

SUMMARY OF KEY RESPONSIBILITIES:
Responsibilities and essential job functions include but are not limited to the following:

  • Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
  • Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions
  • Assist guests with placing orders over the phone
  • Resolve all guest concerns with first call resolution.
  • Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
  • Have the ability to adapt to changing guest volume levels with a sense of urgency
  • Use of proper phone etiquette and phone procedures.
  • Proficient in word processing, and spreadsheet software
  • Able to take own initiative to communicate appropriately in written and verbal form.
  • Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager

JOB DUTIES:

Job Duties include but are not limited to the following:

  • Take incoming phone calls from guests calling our joints
  • Provide first call resolution for all guest concern calls
  • Assist guests with placing orders over the phone
  • Process 86 requests when assigned
  • Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
  • All other duties as assigned

PHYSICAL JOB REQUIREMENTS:

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.

*THIS IS NOT A REMOTE POSITION!




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