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Remote First Call Resolution Jobs in Calgary, AB

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

... the resolution process * Develop deep functional and technical knowledge of our ERP applications ... Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

ATCO

Site Superintendent

Calgary, AB · Remote

Experience working in remote or camp-based environments is a strong asset. Key Responsibilities ... Support quality control, deficiency resolution, commissioning assistance, and turnover activities.

WSP

Intermediate Geologist

Calgary, AB · On-site +1

CA$69K - CA$92K/yr

Uphold WSP and client health and safety standards with a strong safety-first mindset The Skills ... Ability and willingness to travel internationally and to remote project locations Why Choose WSP?

WSP

Intermediate Geologist

Calgary, AB · On-site +1

CA$69K - CA$92K/yr

Uphold WSP and client health and safety standards with a strong safety-first mindset The Skills ... Ability and willingness to travel internationally and to remote project locations Why Choose WSP?

WSP

Junior Building Science Technician

Calgary, AB · On-site +1

CA$57K - CA$76K/yr

... first steps toward a rewarding technical career that shapes how buildings perform, endure, and ... This may include the ability to work in a variety of environmental conditions, such as remote or ...

WSP

Junior Mining Engineer

Calgary, AB · On-site +1

CA$85K - CA$112K/yr

Uphold and champion a strong "safety first" culture aligned with WSP and client standards * Support ... Willingness and ability to travel internationally and to remote project locations Why Choose WSP?

WSP

Junior Building Science Technician

Calgary, AB · On-site +1

CA$57K - CA$76K/yr

... first steps toward a rewarding technical career that shapes how buildings perform, endure, and ... This may include the ability to work in a variety of environmental conditions, such as remote or ...

Black & White Zebra

Head of Revenue

Calgary, AB · On-site +1

CA$200K - CA$245K/yr

The first six months are deliberately narrow: events business and new integrated revenue products ... This full-time position is available as either a remote or hybrid position (depending on location ...

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All JobsFirst Call Resolution JobsRemote First Call Resolution JobsRemote First Call Resolution Jobs in Calgary, AB

Remote First Call Resolution information

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

Remote First Call Resolution jobs near you
Infographic showing various Remote First Call Resolution job openings in Calgary, AB as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Remote Outbound Sales Representative - Contract

Remote Outbound Sales Representative - Contract

NTT DATA Services

Calgary, AB • Remote

CA$16.20/hr

Contractor

Re-posted 16 days ago

Job description

Req ID: 371573 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. 

A Career at NTT DATA Means: 

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. 

What else does NTT DATA Offer? We’re glad you asked!  

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Employee Assistance Program
  • Rewards and Recognition programs
  • Internal career advancement opportunities


Position Overview:

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.

This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!

Position: Technical Sales Specialist (English)
Position Status: Remote - 6 Month Contract
Hours of Work: Monday - Saturday 10:00am - 10:00pm EST
Department: Outbound Sales
Rate of Pay: $16.20 base CAD per hour + Commission ($19.35 base in Ontario)
Location: Open to residents of Alberta, New Brunswick, and Ontario

You are:

  • Empathetic – You are someone who is able to show understanding and relate to the customer.
  • Outgoing – You are someone who is friendly and approachable.
  • Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner.
  • Genuine – You are someone who is authentic in your interaction with customers.
  • Motivated – You are someone who is motivated to meet targets and excited to achieve sales metrics.

 

Benefits and Perks:

  • Attractive Monthly Compensation Plans with no minimum sales threshold
  • Incremental monthly incentive programs for sales performance delivery
  • Several local and national discount programs accessible through our Employee Perks Program


Responsibilities:

  • Connect with customers from coast-to-coast.
  • Conduct outbound calls for customer retention, sales, and services.
  • Promote and recommend the latest products and services to customers on outbound sales queues.
  • Manage call flows, provide first call resolution and satisfying customer expectations.
  • Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions.
  • Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives.
  • Meeting key performance indicators
  • Following up with customers to ensure customer satisfaction and expanding sales opportunities.
  • Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own.
  • Accurately resolve customer questions with a high level of professionalism
  • Accurately document customer interactions within the appropriate systems
  • Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
  • Maintain a high level of competition and product knowledge.
  • Maintain a high level of confidentiality.
  • Other job tasks as required.


Requirements:

  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
  • A flexible schedule (including evenings and weekends)
  • An ability to build rapport with customers.
  • An ability to navigate multiple computer systems.
  • An ability to work in a target-driven environment.


Working From Home Requirements: 

  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
  • You must be connected via Ethernet port and not by Wi-Fi.
  • Ability to download and use the Google Authenticator app.
  • Must have IOS 11 or Android version 10 (or newer).  

This job posting is for active vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters. 

#NBIND

Inclusion. Belonging.  

Unleashing the power of being unique. 

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. 

At NTT DATA what you do matters. Because here YOU can. 

NTT DATA logo

About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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