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Remote First Call Resolution Jobs in Calgary, AB

Maple Bay Financial Corp

Be Seen First

Licensed Life Insurance Advisor - Nationwide Remote Sales

Calgary, AB · Remote

CA$50K - CA$150K/yr

Just unlimited earning potential. * 100% Remote Flexibility: Work from anywhere in Canada* on your ... Own the sales process from first call to signed application, entirely remotely. * Manage and ...

Maple Bay Financial Corp

Be Seen First

Licensed Life Insurance Advisor - Nationwide Remote Sales

Calgary, AB · Remote

CA$50K - CA$150K/yr

Just unlimited earning potential. * 100% Remote Flexibility: Work from anywhere in Canada* on your ... Own the sales process from first call to signed application, entirely remotely. * Manage and ...

Viking Rentals

Remote Support Engineer

Okotoks, AB · Remote

The Remote Support Engineer will act as the first point of contact for clients experiencing ... Proficiency in Troubleshooting and providing prompt resolution for technical challenges.

New

Cnx

Inside Sales Rep - Automotive (Remote)

Airdrie, AB · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... Provide inbound and outbound customer support using a call flow guide * Close sales, work on ...

Cnx

Inside Sales Rep - Automotive (Remote)

Calgary, AB · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... Provide inbound and outbound customer support using a call flow guide * Close sales, work on ...

ATCO

Construction Manager

Calgary, AB · Remote

Experience working in remote or camp-based environments is a strong asset. Key Responsibilities ... Support quality control, deficiency resolution, commissioning assistance, and turnover activities.

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Remote First Call Resolution information

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

Remote First Call Resolution jobs near you

Phone Support and Customer Service Agent

Reach

Calgary, AB • Remote

Full-time

Posted 21 days ago

Job description

Role Overview

As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences.

What You’ll Do
  • Respond to customer inquiries via phone and Zendesk
  • Support customers with order tracking, charges, refunds, and disputes
  • Manage tickets efficiently while maintaining strong service quality
  • Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
  • Utilize Zendesk tools, workflows, and automation features effectively
  • Collaborate with Risk & Compliance and cross-functional teams
  • Support continuous improvement initiatives and adoption of new tools and AI workflows
  • Contribute to a positive, collaborative, and high-performing support environment

Requirements

What You Bring
  • 1+ years of experience in customer service or call center environments
  • Hands-on experience using Zendesk
  • Strong communication and problem-solving skills
  • Familiarity with support KPIs and service metrics
  • Strong organizational skills and attention to detail
  • Adaptability in fast-paced environments and openness to feedback
  • Experience in ecommerce, payments, or financial services is a plus

Benefits

Why Join Reach
  • Competitive compensation
  • Comprehensive healthcare benefits
  • Opportunity to grow within a global FinTech company
  • Collaborative and supportive team environment
  • Exposure to modern support tools, automation, and AI-driven workflows

Apply with your CV and a brief cover letter outlining your relevant experience and interest in joining Reach.

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