Westmont, IL · Remote
$16 - $26/hr
Description The Remote Account Resolution Representative contacts customers to assist them in ... Through outbound and inbound call efforts, the Representative assists customers in settling account ...
Westmont, IL · Remote
$16 - $26/hr
Description The Remote Account Resolution Representative contacts customers to assist them in ... Through outbound and inbound call efforts, the Representative assists customers in settling account ...
Westmont, IL · On-site +1
$16 - $26/hr
Job Type Full-time Description The Remote Account Resolution Representative contacts customers to ... Through outbound and inbound call efforts, the Representative assists customers in settling account ...
Westmont, IL · On-site +1
$16 - $26/hr
Job Type Full-time Description The Remote Account Resolution Representative contacts customers to ... Through outbound and inbound call efforts, the Representative assists customers in settling account ...
Chicago, IL · Remote
$250K - $275K/yr
Monday-Friday, 8 AM-5 PM * 100% remote telepsychiatry * 100% outpatient * Approximately 1-2 ... Shared call with the adult medicine team; RNs and NPs take first call * Join a collaborative team ...
Quick apply
Chicago, IL · Remote
$250K - $275K/yr
Monday-Friday, 8 AM-5 PM * 100% remote telepsychiatry * 100% outpatient * Approximately 1-2 ... Shared call with the adult medicine team; RNs and NPs take first call * Join a collaborative team ...
Chicago, IL · On-site +1
This is a remote-first position, with a focus on candidates located in MA, DE, NY, CA, DC, MN, TX, ... Manage all conflicts searching, conflicts identification, and the resolution of potential ethical ...
Chicago, IL · On-site +1
This is a remote-first position, with a focus on candidates located in MA, DE, NY, CA, DC, MN, TX, ... Manage all conflicts searching, conflicts identification, and the resolution of potential ethical ...
Chicago, IL · Remote
$250K - $275K/yr
... 100% remote telepsychiatry * 100% outpatient * Approximately 1-2 patients per hour, depending on new vs. follow-up visits * Shared call with the adult medicine team; RNs and NPs take first call
Chicago, IL · Remote
$250K - $275K/yr
... 100% remote telepsychiatry * 100% outpatient * Approximately 1-2 patients per hour, depending on new vs. follow-up visits * Shared call with the adult medicine team; RNs and NPs take first call
Chicago, IL · Remote
$250K - $275K/yr
... remote telepsychiatry * 100% outpatient * Approximately 1-2 patients per hour , depending on new vs. follow-up visits * Shared call with the adult medicine team, with RNs and NPs taking first call
Quick apply
Chicago, IL · Remote
$250K - $275K/yr
... remote telepsychiatry * 100% outpatient * Approximately 1-2 patients per hour , depending on new vs. follow-up visits * Shared call with the adult medicine team, with RNs and NPs taking first call
Chicago, IL · Remote
$250K - $275K/yr
... remote telepsychiatry * 100% outpatient * Approximately 1-2 patients per hour , depending on new vs. follow-up visits * Shared call with the adult medicine team, with RNs and NPs taking first call
Chicago, IL · Remote
$250K - $275K/yr
... remote telepsychiatry * 100% outpatient * Approximately 1-2 patients per hour , depending on new vs. follow-up visits * Shared call with the adult medicine team, with RNs and NPs taking first call
Chicago, IL · Remote
$6.0K - $8.0K/mo
You will be in Google Ads daily and you will also set the strategy and defend it on a client call ... Flexible Fridays * Remote first collaboration * Quarterly performance bonus potential Role Details ...
New
Chicago, IL · Remote
$6.0K - $8.0K/mo
You will be in Google Ads daily and you will also set the strategy and defend it on a client call ... Flexible Fridays * Remote first collaboration * Quarterly performance bonus potential Role Details ...
New
Chicago, IL · On-site +1
$6.0K - $8.0K/mo
You will be in Google Ads daily and you will also set the strategy and defend it on a client call ... Flexible Fridays * Remote first collaboration * Quarterly performance bonus potential Role Details ...
New
Chicago, IL · On-site +1
$6.0K - $8.0K/mo
You will be in Google Ads daily and you will also set the strategy and defend it on a client call ... Flexible Fridays * Remote first collaboration * Quarterly performance bonus potential Role Details ...
New
Chicago, IL · On-site +1
$23.07 - $28.71/hr
This is a remote-first position, with a focus on candidates in GA, TX, MA, IL, DE, MN, NY, and DC ... Manage the intake, tracking, escalation, and timely resolution of inquiries and issues raised by ...
New
Chicago, IL · On-site +1
$23.07 - $28.71/hr
This is a remote-first position, with a focus on candidates in GA, TX, MA, IL, DE, MN, NY, and DC ... Manage the intake, tracking, escalation, and timely resolution of inquiries and issues raised by ...
New
Chicago, IL · Remote
$6.0K - $8.0K/mo
... call. About the Company MVR Digital is a performance marketing agency with hubs in NYC, Chicago ... Flexible Fridays * Remote first collaboration * Quarterly performance bonus potential Role Details ...
New
Chicago, IL · Remote
$6.0K - $8.0K/mo
... call. About the Company MVR Digital is a performance marketing agency with hubs in NYC, Chicago ... Flexible Fridays * Remote first collaboration * Quarterly performance bonus potential Role Details ...
New
Chicago, IL · Remote
$18/hr
... daily call volume targets. * Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during ...
Chicago, IL · Remote
$18/hr
... daily call volume targets. * Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during ...
Chicago, IL · Remote
$18/hr
... daily call volume targets. * Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during ...
New
Chicago, IL · Remote
$18/hr
... daily call volume targets. * Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during ...
New
... daily call volume targets. * Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during ...
... daily call volume targets. * Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during ...
Chicago, IL · Remote
$19/hr
... remote**** Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks ...
New
Chicago, IL · Remote
$19/hr
... remote**** Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks ...
New
Chicago, IL · On-site +1
$80 - $100/hr
Remote, United States. No relocation. * Contract engagement , starting mid-September 2026 (W2 or 1099 - whichever suits you). * Compensation is competitive; we'll discuss it openly on the first call.
Chicago, IL · On-site +1
$80 - $100/hr
Remote, United States. No relocation. * Contract engagement , starting mid-September 2026 (W2 or 1099 - whichever suits you). * Compensation is competitive; we'll discuss it openly on the first call.
Chicago, IL · Remote
$145K - $180K/yr
Remote - United States, Canada, or United Kingdom only Compensation: $145,000-$180,000 OTE ABOUT ... WHAT YOU'LL DO Run the full cycle on inbound and referred demand - first call to signature to ...
Chicago, IL · Remote
$145K - $180K/yr
Remote - United States, Canada, or United Kingdom only Compensation: $145,000-$180,000 OTE ABOUT ... WHAT YOU'LL DO Run the full cycle on inbound and referred demand - first call to signature to ...
Chicago, IL · On-site +1
$18/hr
... call volume targets. * Exceptional conflict resolution and communication skills, including proven ... Demonstrated high level of self-management for remote work, including superior time management ...
New
Chicago, IL · On-site +1
$18/hr
... call volume targets. * Exceptional conflict resolution and communication skills, including proven ... Demonstrated high level of self-management for remote work, including superior time management ...
New
... remote first environment. Success in this role comes from strong organizational habits, sound ... Measurable indicators of success include ticket resolution time and volume, patch and backup ...
... remote first environment. Success in this role comes from strong organizational habits, sound ... Measurable indicators of success include ticket resolution time and volume, patch and backup ...
Chicago, IL · On-site +1
$23.63 - $30.83/hr
We foster an inclusive, people-first culture where every employee is empowered to perform at their ... This role will provide Claim Call Center services for all plans of coverage issues byAMA Insurance ...
Chicago, IL · On-site +1
$23.63 - $30.83/hr
We foster an inclusive, people-first culture where every employee is empowered to perform at their ... This role will provide Claim Call Center services for all plans of coverage issues byAMA Insurance ...
| Aspect | Remote First Call Resolution | Remote Customer Support Specialist |
|---|---|---|
| Primary Focus | Resolving customer issues on first contact | Providing support and assistance to customers |
| Skills Required | Problem-solving, communication, technical knowledge | Communication, product knowledge, patience |
| Work Environment | Remote, often with performance metrics | Remote, customer-facing role |
| Certifications | Customer service or technical certifications beneficial | Customer service certifications helpful |
Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.
The most popular types of First Call Resolution jobs in Illinois are:
$16 - $26/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted yesterday
Description
The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution. No experience in collections is required - Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position. Annuity Health offers a competitive starting salary and benefits.
Duties/Responsibilities
Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional "patient focused-patient service" at all times.
Strictly adhere to the Company's Compliance guidelines and expectations, to include Local, State, and Federal requirements.
Comply with the Company's call structure expectations including but not limited to, proper collection steps and techniques.
Achieve all assigned goals.
Properly identify individual account situations, and provide appropriate resolution.
Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.
Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.
Keep route maintenance backlog at an acceptable level.
Recognize pressing issues and escalate to management as they occur.
Work well with team members/management and not contribute to unproductive group conflict or negativity.
Represent the Company in a positive manner through professional conduct, attitude, and appearance.
Follow Company confidentiality and security policies and procedures.
Understand and comply with company policies and procedures.
Other duties as assigned by management.
Required Skills/Knowledge
Previous collection experience preferred.
Excellent Communication Skills required.
Basic Computer Skills required.
Customer Service Skills.
Conflict Resolution Skills.
High attention to detail.
Education/Experience
Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
