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Remote First Call Resolution Jobs in Illinois (NOW HIRING)

Onco360

Oncology Concierge Pharmacy Technician

Woodridge, IL · Remote

$17.25 - $21/hr

This is a full-time position, with Remote Work possible. Benefits * Medical; Dental; Vision * 401k ... Provide first-call resolution for patient and provider inquiries, triage calls to appropriate ...

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Remote First Call Resolution information

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in Illinois? The most popular types of First Call Resolution jobs in Illinois are:
Remote First Call Resolution jobs near you
Infographic showing various Remote First Call Resolution job openings in Illinois as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Oncology Concierge Pharmacy Technician

Oncology Concierge Pharmacy Technician

Onco360

Woodridge, IL • Remote

$17.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Oncology Concierge Technician – Onco360 Pharmacy
Woodridge, IL | Full-Time | Starting at $24.00/hr and up
Sign-On Bonus: $5,000 for employees starting before July 31st, 2026.
Schedule: Monday–Friday, shifts varying from 9:00 AM–5:30 PM or 11:30 AM–8:00 PM EST, some shifts include Saturdays.
Join a mission-driven team making a difference in the lives of cancer patients.
Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Woodridge, IL. This is a full-time position, with Remote Work possible.
Benefits
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Quarterly Incentive Bonus
  • Paid Volunteer Day
  • Referral Incentive Program
  • Company Paid Life Insurance; and Short/Long-Term Disability
Why Join Us?
Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
  • A career with purpose: Help patients access life-saving medications.
  • Supportive culture: We value teamwork, respect, integrity, and passion.
  • Growth opportunities: We invest in your professional and personal development.
What You’ll Do
The Oncology Concierge Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.
How You’ll Do This
  • Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
  • Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
  • Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
  • Perform duties as assigned by Sr Mgr, Ops Processes amp; Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
  • Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
  • Contributes to team effort by accomplishing related tasks as needed and other duties as assigned
What You Bring
Required:
  • High School Diploma or GED
  • 1+ years of pharmacy experience
  • Registration with Board of Pharmacy (as required by state law)
  • Strong communication, organizational, and customer service skills
  • Self-motivated, organized, detail-oriented, and adaptable to changing priorities
  • Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
Preferred:
  • Certified Pharmacy Technician (PTCB)
  • 3+ years pharmacy experience
  • Specialty pharmacy experience
Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.

Apply