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Remote First Call Resolution Jobs in Illinois (NOW HIRING)

Cayenta

(Remote) Support Analyst

Tennessee, IL · Remote

... the resolution process * Develop deep functional and technical knowledge of our ERP applications ... Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

... the resolution process * Develop deep functional and technical knowledge of our ERP applications ... Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

Amuse

Content Marketing Assistant (Remote)

Chicago, IL · On-site +1

$44K - $54K/yr

We call it the app for curious people. What you'll do * Execute day-to-day content production for ... Turn our library of 10,000+ stories, real places, and AI-generated Atlas content into first drafts ...

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All JobsFirst Call Resolution JobsRemote First Call Resolution JobsRemote First Call Resolution Jobs in Illinois

Remote First Call Resolution information

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in Illinois?

The most popular types of First Call Resolution jobs in Illinois are:

Remote First Call Resolution jobs near you
Infographic showing various Remote First Call Resolution job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Outside Software Account Rep - Chicago

Thryv

Chicago, IL • Remote

Full-time

Posted 15 days ago

Thryv rating

6.9

Company rating: 6.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

201st of 244 rated software companies

Job description

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!
 
Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year
 
Global Most Loved Workplaces 2025 - Newsweek
 
About the role:
  • This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Outside Software Account Representative conducts greater than 50% of their work outside of their home office.
  • Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
  • Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
  • Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
  • Participates in sales meetings, call calibrations, and training as needed.
About Thryv- End-to-end client experience platform:
Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.
We do it all in a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.
 
In This Role, You’ll Get To:
  • Help grow local business market share
  • Defend small business America and the American Dream
  • Work with existing clients and hunt for new business
  • Become SaaS (software as a service) experts
  • Receive world-class training
  • Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
  • Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
  • Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
  • Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future
We Are Looking for People Who:
  • We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
  • Who are engagement gurus while properly managing expectations
  • Have the desire and commitment to do what it takes to be successful in sales
  • Have a positive outlook and a strong ability to take responsibility for their successes and failures
  • Goal oriented…you’re known for destroying your sales goals
  • Persuasive…you can explain software solutions in simple terms
  • Exceed sales quotas and expectations
  • Build and nurture a pipeline of prospects and close deals
  • Develop great solutions to help customers WIN!
  • Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.
Basic Qualifications
  • 3+ years of direct sales experience required (preferably in a SaaS role or company)
  • 2+ years’ experience in outbound sales (full sales cycle) role required
  • Industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
  • Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
  • Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
  • Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
  • Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
  • 50% driving requirement and valid drivers license.
  • Must live local to the city of the job posting (within a 1-hour commute)
Who We Are
At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Find out more at corporate.thryv.com/careers/
 
Belonging at Thryv
We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.
 
Requisition Detail and Process
This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.
 
Our Commitment to Equal Opportunity
Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.
 
#LI-DNI 

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