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Remote First Call Resolution Jobs in California (NOW HIRING)

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · On-site +1

$23.41 - $24.26/hr

... first call resolution, and escalate critical issues to the client quickly • Assist the client ... This is a work-from-home remote job whereby applicants must have a laptop or desktop (Windows 11 ...

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · On-site +1

$23.41 - $24.26/hr

... first call resolution, and escalate critical issues to the client quickly • Assist the client with urgency, ensure accurate processes are followed, and provide feedback • Practice high ethical ...

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Remote First Call Resolution information

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in California?

The most popular types of First Call Resolution jobs in California are:

What cities in California are hiring for Remote First Call Resolution jobs?

Cities in California with the most Remote First Call Resolution job openings:

Remote First Call Resolution jobs near you
Infographic showing various Remote First Call Resolution job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Call Center Agent Irwindale ECC

Energy Choice California

Pasadena, CA • Remote

$24.26/hr

Full-time

Posted 18 days ago

Job description

Job Type: Full-Time – Work from Home
Hours: M-F 8:00 AM-5:00 PM EST
Salary: $23.41 to $24.26 Hourly

Company Information:

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.


Job Duties / Responsibilities / Essential Functions:

  • Answer inbound calls from CCA customers, including program questions and bill-related inquiries
  • Provide white-glove premier customer service using strong written and verbal communication
  • Be proficient in understanding and articulating the nuances of the assigned CCA Programs, develop understanding of billing and customer service complexities
  • Ensure that all required contractual and Service Level Agreements are met
  • Ensure program and billing knowledge of assigned CCA is continually up-to-date; provide expertise to customers and internal colleagues as requested
  • Work to consistently improve by implementing feedback from regular coaching sessions
  • Utilize group chat to ensure first call resolution, escalate critical issues to client quickly
  • Assist client with urgency, ensure accurate processes are followed, provide feedback
  • Practice high ethical standards; be accountable for data security, time, communication, statistics
  • Maintain effective working relationships with coworkers, clients, customers, and utilities
  • May be asked to handle Spanish Bilingual Calls

Required Knowledge / Skills / Abilities / Qualifications
· Strong customer service skills, diplomacy, and tact
· Organized and detail-oriented, analytical with data entry and written program information
· Strong verbal and written communication for logging calls and live chat
· Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts

Qualifications
· Education Level – High School Diploma Required, Associate’s Degree or above a plus
· Work Experience – 2 years, customer service experience preferred
· Bilingual is a plus (English/Spanish)


Salary & Operations

  • This position is at an hourly rate, starting at a training rate of $23.41 per hour and then at a Tier 2 rate of $24.26 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM – 5:00 PM Pacific time Monday-Friday. Agents will be full-time with a 5-day work week currently; however, hours are subject to change as per business needs. Note that training attendance is mandatory.
  • This is a work-from-home remote job whereby applicants must have a laptop or desktop (Windows 11, i5 CPU or equiv, 8 GB RAM, broadband internet (200 Mbps up/down). Note that access to high-speed internet is necessary; we do require that agents are hardwired by an Ethernet cable to their router/modem. The following browsers are supported for programs to be used: Google Chrome, Microsoft Edge, Internet Explorer 11. Should have a home office setup away from noise and distractions.