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Remote First Call Resolution Jobs in California (NOW HIRING)

White Coat Management Group

Radiology Physician

Novato, CA · Remote

$375K - $469K/yr

... remote-first infrastructure. About the Role We are seeking board-certified/board-eligible ... shift call Consistent case volume W2 or 1099 compensation models Malpractice coverage provided ...

Gallagher

Senior Resolution Manager

Sacramento, CA · Remote

Location: This role is fully remote work. How you'll make an impact * Apply claims management ... A collaborative, people-first culture with accessible leadership * The opportunity to do meaningful ...

Lucyrx

Patient Services Representative

Fresno, CA · Remote

$17.50 - $22/hr

Provides clinical call support for prior authorization-related calls and documents in the ticketing ... We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust ...

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All JobsFirst Call Resolution JobsRemote First Call Resolution JobsRemote First Call Resolution Jobs in California

Remote First Call Resolution information

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in California? The most popular types of First Call Resolution jobs in California are:
What cities in California are hiring for Remote First Call Resolution jobs? Cities in California with the most Remote First Call Resolution job openings:
Remote First Call Resolution jobs near you
Infographic showing various Remote First Call Resolution job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Call Center Agent - Hybrid/Remote in Aliso Viejo

NVISION Eye Centers

Aliso Viejo, CA • On-site, Remote

$21 - $25/hr

Full-time

Posted 28 days ago

Job description

Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
We are seeking a Call Center Agent to join our team!
This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation as well as the handling of all other call types with empathy and a patient centric focus.
Hybrid/Remote will be considered; however, you must live within 50 miles of Aliso Viejo to attend training, meetings, etc. in the office.
Responsibilities
  • Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
  • Able to answer questions succinctly and professionally and evaluate when to escalate.
  • Ensure patients are booked for consultation during their first call to NVISION.
  • Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
  • Place outbound calls timely and with enthusiasm to assist
  • Research and resolve issues to ensure patient retention and satisfaction.
  • Use sound judgment and empathy in handling calls, especially with upset patients.
  • Schedule appointments correctly - servicing multiple centers.
  • Maintains knowledge of company products and customer service processes
  • Ability to handle a Call Center environment: work quickly and multi-task.

Qualifications
  • 2+ years of experience in high volume call center preferred but willing to train the right person
  • Ophthalmology experience would be helpful but not required.
  • Bilingual is a plus (English/Spanish)

#NVisionClinic
Min
USD $21.00/Hr.
Max
USD $25.00/Hr.

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