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Evening First Call Resolution Jobs in Tennessee (NOW HIRING)

TENCU

Call Center Representative

Nashville, TN · On-site

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

TENCU

Call Center Representative

Nashville, TN

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

TENCU

Call Center Representative

Cookeville, TN

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

Evolve

Financial Services Specialist

Memphis, TN · On-site

Provide first call resolution - respond to and resolve, during the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs by asking ...

Cubic

Customer Service Representative

Tullahoma, TN · On-site

$13.75 - $18.75/hr

Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality. Background and Experience * High school ...

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Evening First Call Resolution information

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
What are the most commonly searched types of First Call Resolution jobs in Tennessee? The most popular types of First Call Resolution jobs in Tennessee are:
What cities in Tennessee are hiring for Evening First Call Resolution jobs? Cities in Tennessee with the most Evening First Call Resolution job openings:
Evening First Call Resolution jobs near you

Call Center Representative

TEN Credit Union

Nashville, TN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Call Center Representative
Location: Main Branch (Nashville, TN)
Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-6:00 PM
Compensation: $21/hour
Employment Type: Full-Time (On-Site)
Join our dynamic Operations Team in Nashville, TN
We're seeking an energetic and service-oriented Call Center Representative to join our team at our Main branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care.
About TEN Credit Union
At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.
We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
What You'll Do: With a dedication to a member centric approach
  • Provide friendly and efficient service via phone and email
  • Complete transactions and perform account maintenance
  • Assist members with product and service inquiries
  • Process consumer loan applications in compliance with regulations and internal policies
  • Strive for first-call resolution and a positive member experience

Benefits: What We Offer
We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
What We're Looking For
  • High school diploma or equivalent (required)
  • Minimum one year of customer service experience; call center or financial institution experience preferred
  • A high level of proficiency in English and Spanish is preferred.
  • Professional demeanor and pleasant telephone voice
  • Ability to multitask and handle frequent interruptions
  • Must be able to work in a non-smoking environment
  • Must be able to sit and stand for extended periods
  • Ability to use a computer for long periods of time
  • Ability to lift up to 25 pounds

Join a credit union that is dedicated to its people and its purpose.
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please

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