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Evening First Call Resolution Jobs in Tennessee (NOW HIRING)

Blue Star Families

Customer Service Representative

Afton, TN · On-site

$14 - $19/hr

Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality. Background and Experience * High school ...

Cubic

Customer Service Representative

Tullahoma, TN

$13.75 - $18.75/hr

Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality. Background and Experience * High school ...

Ardent Health

Scheduler

Brentwood, TN · Remote

$17.75 - $23/hr

... First Call Resolution (FCR). * Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines. * Ensures an ...

Emerson Properties

Service Manager

Chattanooga, TN · On-site

... times, first-call resolution, labor efficiency, and revenue goals • Oversee inventory management, parts ordering, and fleet maintenance • Train, mentor, and evaluate technicians to support ...

Ardent Health

Scheduler

Brentwood, TN · Remote

$17.75 - $23/hr

... First Call Resolution (FCR). * Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines. * Ensures an ...

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Evening First Call Resolution information

What job makes $10,000 a month without a degree?

An Evening First Call Resolution specialist can potentially earn $10,000 or more per month through performance-based bonuses and commissions, especially in high-demand customer service or technical support roles. These positions often require strong communication skills, problem-solving abilities, and experience with specific tools or systems, but typically do not require a college degree.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

How to pass first call resolution?

To pass first call resolution as an Evening First Call Resolution agent, focus on active listening, understanding the customer's issue thoroughly, and providing accurate, complete solutions during the initial contact. Developing strong product knowledge, effective communication skills, and utilizing troubleshooting tools can improve resolution rates and customer satisfaction.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the hiring decision should be based on skills and experience, while 30% should consider cultural fit and soft skills. For roles like Evening First Call Resolution, balancing technical ability with customer service skills is essential to ensure effective problem resolution during evening shifts.

How to make 2000 a week working from home?

In roles like Evening First Call Resolution, earning $2000 weekly typically requires high call volume, strong communication skills, and experience in customer service or technical support. Increasing earnings may involve working extra hours, earning performance-based bonuses, or gaining certifications to qualify for higher-paying shifts or roles.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
What are the most commonly searched types of First Call Resolution jobs in Tennessee? The most popular types of First Call Resolution jobs in Tennessee are:
What cities in Tennessee are hiring for Evening First Call Resolution jobs? Cities in Tennessee with the most Evening First Call Resolution job openings:
Evening First Call Resolution jobs near you
Customer Service Representative

Customer Service Representative

Blue Star Families

Afton, TN • On-site

$14 - $19/hr

Full-time

Posted 23 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:

Job Summary

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.

Essential Duties and Responsibilities

  • Respond to incoming customer calls promptly and courteously to ensure a positive service experience.

  • Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.

  • Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.

  • Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.

  • Provide clear and accurate information regarding products, fare media, programs, and related services.

  • Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.

  • Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Background and Experience

  • High school diploma or equivalent required.

  • Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.

  • Strong communication, problemsolving, and interpersonal skills with the ability to manage challenging situations professionally.

  • Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.

  • Availability to work extended hours, weekends, or holidays based on business needs.

Cubic Pay Range:

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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