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Evening First Call Resolution Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Omni Inclusive

Cobol program

Callahan, FL · On-site

$44.50 - $60.25/hr

Stratrus And Cobol Programming Adhere to quality standards, regulatory requirements and company policies Ensure positive customer experience and CSAT through First Call Resolution and minimum ...

EyeSouth Partners

Call Center Representative

Panama City, FL · On-site

$14.25 - $17.75/hr

Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. * Handle high call volumes and manage multiple tasks ...

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. * Handle high call volumes and manage multiple tasks ...

Omni Inclusive

Data Migration SME

North Palm Beach, FL · On-site

... CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans To ...

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Evening First Call Resolution information

What job makes $10,000 a month without a degree?

An Evening First Call Resolution specialist can potentially earn $10,000 or more per month through performance-based bonuses and commissions, especially in high-demand customer service or technical support roles. These positions often require strong communication skills, problem-solving abilities, and experience with specific tools or systems, but typically do not require a college degree.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

How to pass first call resolution?

To pass first call resolution as an Evening First Call Resolution agent, focus on active listening, understanding the customer's issue thoroughly, and providing accurate, complete solutions during the initial contact. Developing strong product knowledge, effective communication skills, and utilizing troubleshooting tools can improve resolution rates and customer satisfaction.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the hiring decision should be based on skills and experience, while 30% should consider cultural fit and soft skills. For roles like Evening First Call Resolution, balancing technical ability with customer service skills is essential to ensure effective problem resolution during evening shifts.

How to make 2000 a week working from home?

In roles like Evening First Call Resolution, earning $2000 weekly typically requires high call volume, strong communication skills, and experience in customer service or technical support. Increasing earnings may involve working extra hours, earning performance-based bonuses, or gaining certifications to qualify for higher-paying shifts or roles.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
What are the most commonly searched types of First Call Resolution jobs in Florida? The most popular types of First Call Resolution jobs in Florida are:
What cities in Florida are hiring for Evening First Call Resolution jobs? Cities in Florida with the most Evening First Call Resolution job openings:
Evening First Call Resolution jobs near you
Call Center Member Services Representative

Call Center Member Services Representative

Benecard Services, LLC

Bonita Springs, FL • On-site

$15 - $18.75/hr

Other

Posted 22 hours ago

Job description

Call Center Member Services Representative

The Call Center Member Services Representative provides high-quality customer support to members, pharmacies, and providers in a Pharmacy Benefit Management (PBM) environment. This role is the first point of contact for benefit inquiries, claims questions, and pharmacy support. Representatives deliver accurate, empathetic service while navigating multiple systems and documenting interactions in real time.

This position is ideal for individuals who thrive in a fast-paced contact center, value teamwork, and take pride in delivering excellent customer experiences. Comprehensive paid training is provided.

Flexible Work Hours:

8:30am-5:00pm

12:30pm-9:00pm

1:30pm-10pm

3:00pm-11:30pm

Key Responsibilities

Customer & Member Support

  • Handle inbound and outbound calls from members, pharmacies, and authorized representatives
  • Explain pharmacy benefits, claims status, coverage, formularies, and prior authorizations
  • Resolving issues professionally while maintaining empathy and clear communication
  • De-escalate challenging situations and focus on first-call resolution

Systems & Documentation

  • Navigate multiple systems using dual monitors
  • Accurately document call details in real time
  • Use call center and internal platforms (e.g., RingCentral, SharePoint, ticketing systems)
  • Submit service or system issues as needed

Quality & Compliance

  • Meet performance metrics for quality, productivity, attendance, and customer satisfaction
  • Maintain compliance with HIPAA, PBM policies, and data privacy standards
  • Apply coaching feedback to continuously improve performance

Team Collaboration

  • Work closely with supervisors and teammates to resolve member concerns
  • Share insights that help improve workflows and member experience
  • Stay current on plan updates, system changes, and internal communications
Qualifications

Required

  • High School Diploma or equivalent is required
  • Excellent skills with dual monitors and multiple applications are required
  • Proficiency in Microsoft Outlook, Word, and Excel is required
  • Ability to research and resolve benefit or pharmacy issues during live calls is required
  • Strong customer service and communication skills are required
  • High attention to detail and commitment to accuracy is required
  • Reliable attendance and schedule adherence are required

Preferred

  • Contact center or call center experience
  • PBM, pharmacy, or healthcare experience
  • Familiarity with claims, formulary, or prior authorization processes
Why Join Us
  • Paid 10–12 week training program
  • Supportive, team-oriented contact center environment
  • Opportunities for growth within a stable PBM organization
  • Meaningful work that directly supports member health and care access

Apply