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Evening First Call Resolution Jobs in Florida (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

G-TECH Services, Inc.

Be Seen First

Bilingual Call Center Associate (Spanish/English)

Boynton Beach, FL · On-site

$19 - $20/hr

Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution. * Experience using computer, navigating among ...

New

St. Lucie Eye Associates

Call Center Representative

Fort Pierce, FL · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. * Handle high call volumes and manage multiple tasks ...

St. Lucie Eye Associates

Call Center Representative

Fort Pierce, FL

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. * Handle high call volumes and manage multiple tasks ...

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. * Handle high call volumes and manage multiple tasks ...

EyeSouth Partners LLC

Call Center Representative

Fort Pierce, FL · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. * Handle high call volumes and manage multiple tasks ...

MCI Careers

Bilingual Call Center Representative

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure first-call resolution through effective troubleshooting and communication * Stay up to date on program changes by attending training and reviewing materials * Maintain accurate documentation ...

MCI Careers

Bilingual Call Center Representative

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure first-call resolution through effective troubleshooting and communication * Stay up to date on program changes by attending training and reviewing materials * Maintain accurate documentation ...

MCI Careers

Bilingual Call Center Representative

Tampa, FL · On-site

$14 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure first-call resolution through effective troubleshooting and communication * Stay up to date on program changes by attending training and reviewing materials * Maintain accurate documentation ...

MCI Careers

Bilingual Call Center Representative

Tampa, FL · On-site

$14 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure first-call resolution through effective troubleshooting and communication * Stay up to date on program changes by attending training and reviewing materials * Maintain accurate documentation ...

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All JobsEvening First Call Resolution JobsEvening First Call Resolution Jobs in Florida

Evening First Call Resolution information

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution specialist?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.

What are the most commonly searched types of First Call Resolution jobs in Florida?

The most popular types of First Call Resolution jobs in Florida are:

What cities in Florida are hiring for Evening First Call Resolution jobs?

Cities in Florida with the most Evening First Call Resolution job openings:

Evening First Call Resolution jobs near you

Call Center Representative - Hybrid - St Petersburg, FL

Zelis Healthcare

Saint Petersburg, FL • On-site

$15.25 - $19/hr

Other

Posted 18 days ago

Job description

The Zelis Payments Call Center Representatives are part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes.

Our best Call Center Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don't worry if you don't have previous call center experience, we are happy to teach you!

The Call Center Representatives will handle high-volume calls from Providers.

In order to be considered, you must reside within 50 miles of the Zelis St Petersburg, FL Office.

The Payee Services Representative positions require candidates to go into the Zelis St Petersburg office two (2) days per month on the 1st and 3rd Wednesday of the month.

Position will pay 17.75/hr.

What You'll Do:

  • Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment

  • Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)

  • Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.

  • Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.

  • Build and maintain a thorough knowledge of Zelis Payments products and solutions.

  • Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.

  • Maintaining scheduled adherence and remaining productive throughout your given shift.

  • Ability to consistently meet monthly stat expectations and attendance goals.

  • Maintain and display a positive attitude.

Apply