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Evening First Call Resolution Jobs in Elbert, CO

SAIC

IT Service Center Manager

Colorado Springs, CO

Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance. * Drive ...

New

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

$80K - $120K/yr

Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance. * Drive ...

New

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance. * Drive ...

New

AlphaStaffHCM

Senior Property Adjuster

Colorado Springs, CO · Remote

$63K - $114K/yr

... evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment ... Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Working ...

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All JobsEvening First Call Resolution JobsEvening First Call Resolution Jobs in Elbert, CO

Evening First Call Resolution information

See Elbert, CO salary details

$11

$24

$48

How much do evening first call resolution jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for evening first call resolution in Elbert, CO is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $31.39 per hour, depending on experience, location, and employer.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution specialist?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.

What cities near Elbert, CO are hiring for Evening First Call Resolution jobs?

Cities near Elbert, CO with the most Evening First Call Resolution job openings:

Evening First Call Resolution jobs near you

IT End User Specialist II

Invision Sally Jobe

Englewood, CO • On-site

$65K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

IT End User Specialist II | Englewood, CO
Reporting to IT Business Applications Manager
Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.
Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems.
Summary of Position: The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, escalate or route them to appropriate IT staff members.

Job Responsibilities:

  • Provides excellent customer service to end-users
  • Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
  • Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
  • Identifies and escalates more technically challenging issues to higher level support teams
  • Documents solutions to common issues to increase efficiency and reduce first call resolution times
  • Provides advanced user and computer account management tasks
  • Performs regular site visits and field work
  • Works directly with higher-level support teams
  • Manages and Maintains end-user focused applications
  • Participates in On-Call rotations
  • Other duties as assigned

Supervisory Responsibilities:

  • None

Experience/Skill Requirements:

  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Knowledge of basic IT security practices and protocols
  • In depth knowledge of Windows operating systems and hardware
  • Understanding of advanced network structures and concepts
  • Excellent communication skills
  • Excellent problem-solving and critical thinking skills
  • Advanced understanding of Microsoft 365
  • Advanced understanding of Identity and Access Management (IAM)
  • 2-5 years of Healthcare IT experience, preferably in radiology
  • Reliable transportation

Other Requirements:

  • High school diploma or equivalent; Associate degree in computer science or related field - Preferred
  • A+ Certificate - Preferred
  • Must be able to work in small confined spaces (2x2')
  • Must be able to regularly lift 50+ lbs

Compensation for this role is between $65,790 to $81,203 on an annual basis

In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include:

  • Medical, dental, and vision insurance

  • Term life insurance, AD&D, and EAP

  • Long Term Disability

  • Generous Paid Time Off

  • Paid holidays

  • Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

  • Profit-sharing 401(k) retirement plan

  • Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

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