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Evening First Call Resolution Jobs in Elbert, CO

... resolution skills, and the ability to work collaboratively in a team setting. Referees are also ... CPR and First Aid certification is a plus. Required Qualifications: * Certified and trained through ...

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Evening First Call Resolution information

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$11

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$48

How much do evening first call resolution jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for evening first call resolution in Elbert, CO is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $31.39 per hour, depending on experience, location, and employer.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution specialist?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.

What cities near Elbert, CO are hiring for Evening First Call Resolution jobs?

Cities near Elbert, CO with the most Evening First Call Resolution job openings:

QGenda Systems Administrator & Physician Scheduling

University of Colorado

Aurora, CO • On-site

$18.50 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


University Of Colorado Boulder rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

145th of 618 rated colleges and universities


Job description

University of Colorado Anschutz

Department: Radiology

Job Title: QGenda Systems Administrator & Physician Scheduling

Position #: 00781003   - Requisition #:40786

Job Summary:

The Department of Radiology at the University of Colorado School of Medicine seeks a highly organized, analytical, and customer-focused professional to serve as the QGenda Systems Administrator & Physician Scheduling supporting high level business operations. This position serves as the departmental expert for the QGenda scheduling platform and is the primary owner of physician and Advanced Practice Provider (APP) scheduling across multiple radiology sections and clinical locations. 
Working in partnership with physician section chiefs and departmental leadership, the incumbent is responsible for developing, maintaining, and publishing physician and APP schedules three months in advance to ensure appropriate clinical coverage and efficient operations. While physician leaders provide clinical guidance and final approval, this position is responsible for coordinating, building, and maintaining accurate schedules that align with departmental priorities, staffing requirements, and scheduling policies.

In addition to scheduling operations, this position develops standardized scheduling processes, produces operational reports, identifies opportunities for improvement, and recommends workflow and policy enhancements that promote consistency, efficiency, and equitable workload distribution across the department. Radiology administrators and leadership will evaluate the data provided as key reference points for maximizing business operations.

Key Responsibilities:

QGenda Administration 30%
  • Serve as the primary administrator for the department's QGenda scheduling platform.

  • Configure and maintain provider profiles, shift templates, scheduling rules, rotations, holidays, leave categories, and call schedules.

  • Maintain system security, user permissions, and data integrity.

  • Provide end-user support and troubleshoot scheduling and system issues.

  • Coordinate testing and implementation of system upgrades and new functionality.

  • Develop and maintain standard operating procedures, training materials, and system documentation.

  • Train faculty, administrators, and departmental staff on QGenda functionality and scheduling workflows.

Physician & APP Scheduling 40%
  • Serve as the primary owner responsible for creating, maintaining, and publishing physician and APP schedules for assigned radiology sections.

  • Develop schedules three months in advance while ensuring appropriate weekday, evening, weekend, holiday, and call coverage.

  • Collaborate with physician section chiefs to gather staffing requirements, vacation requests, and clinical coverage needs while maintaining primary responsibility for schedule development.

  • Resolve scheduling conflicts and recommend solutions that support departmental operations and equitable workload distribution.

  • Monitor schedule changes, provider availability, and leave requests to ensure continuous clinical coverage.

  • Maintain accurate scheduling records and communicate schedule updates in a timely manner.

Operational Reporting & Continuous Improvement 15%
  • Develop routine operational reports using QGenda and Microsoft Excel.

  • Monitor staffing levels, schedule utilization, workload distribution, vacation usage, and coverage trends.

  • Identify scheduling deficiencies and recommend operational improvements.

  • Recommend scheduling policies, workflow enhancements, and best practices that improve efficiency, consistency, and provider satisfaction.

  • Create standardized scheduling processes that can be adopted across the department.

  • Develop documentation and train other team members to ensure consistent scheduling practices and cross-coverage.

  • Support departmental operational improvement initiatives and special projects.

Systems Support 15%
  • Support integration between QGenda, Epic, and other departmental systems.

  • Validate scheduling data used for operational reporting and downstream business processes.

  • Partner with Information Technology and system vendors to support enhancements and issue resolution.

Work Location:

Onsite - This role is expected to work onsite and is located in Aurora, CO. State.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options

  • Dental: Multiple plan options

  • Additional Insurance: Disability, Life, Vision

  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay

  • Paid Time Off: Accruals over the year

  • Vacation Days: 22/year (maximum accrual 352 hours)

  • Sick Days: 15/year (unlimited maximum accrual)

  • Holiday Days: 15/year

  • Tuition Benefit: Employees have access to this benefit on all CU campuses

  • ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

  • Bachelor's degree in Business Administration, Healthcare Administration,  Information Systems, Computer Science, Public Health, or a related field. Three years of experience administering scheduling software or healthcare workforce management systems.

    • A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

    • An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

  • Experience working in a healthcare environment.

  • Experience with Microsoft Excel.

  • Experience administering QGenda.

  • Experience supporting physician scheduling in a healthcare organization.

  • Experience working in an academic medical center.

  • Experience with Epic.

  • Experience creating operational reports or dashboards using Microsoft Power BI or similar tools.

  • Experience with SQL, Python, Tableau, or other reporting tools is preferred but not required.

  • Experience supporting large physician practices or multi-specialty healthcare organizations.

Conditions of Employment:

  • Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities:

  • Ability to independently manage multiple priorities and meet deadlines.

  • Strong organizational, analytical, and problem-solving skills.

  • Excellent written, verbal, and interpersonal communication skills.

  • Knowledge of physician scheduling operations and workforce management principles.

  • Ability to independently manage complex scheduling activities involving multiple stakeholders.

  • Ability to analyze operational issues and recommend practical, data-informed solutions.

  • Strong attention to detail and commitment to accuracy.

  • Excellent customer service and relationship-building skills.

  • Ability to communicate effectively with physicians, administrators, and departmental leadership.

  • Ability to develop standardized processes and train others.

  • Ability to work independently while collaborating across diverse teams.

How to Apply:

For full consideration, please submit the following document(s):

  1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

  2. Curriculum vitae / Resume

  3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Cindy Mansfield, cindy.mansfield@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by September 15, 2026.   

The starting salary range (or hiring range) for this position has been established as HIRING RANGE $70,859 to $94,951.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.


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