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Evening First Call Resolution Jobs in Colorado (NOW HIRING)

ADP

401(k) Plan Specialist

Denver, CO · On-site

Acts a primary contact for day to day record-keeping matters with an emphasis on first-call resolution for items relating to Plan compliance, systems and processes. System Updates: * Respond to ...

ADP

401(k) Plan Specialist

Denver, CO · On-site

Acts a primary contact for day to day record-keeping matters with an emphasis on first-call resolution for items relating to Plan compliance, systems and processes. System Updates: * Respond to ...

Strive Health

Associate, Enrollment

Denver, CO

$22.12 - $25/hr

This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment. The Day to ...

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

... first call resolution and overall user experiences • Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners • Support multiple conference rooms and ...

Meritrust

Contact Center Consultant

Broomfield, CO · On-site

$20/hr

Prevent escalations and increase first call resolution through educating callers. * Display an interest in investing in the growth and development of others. * Display a willingness to mentor ...

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All JobsEvening First Call Resolution JobsEvening First Call Resolution Jobs in Colorado

Evening First Call Resolution information

What job makes $10,000 a month without a degree?

An Evening First Call Resolution specialist can potentially earn $10,000 or more per month through performance-based bonuses and commissions, especially in high-demand customer service or technical support roles. These positions often require strong communication skills, problem-solving abilities, and experience with specific tools or systems, but typically do not require a college degree.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

How to pass first call resolution?

To pass first call resolution as an Evening First Call Resolution agent, focus on active listening, understanding the customer's issue thoroughly, and providing accurate, complete solutions during the initial contact. Developing strong product knowledge, effective communication skills, and utilizing troubleshooting tools can improve resolution rates and customer satisfaction.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the hiring decision should be based on skills and experience, while 30% should consider cultural fit and soft skills. For roles like Evening First Call Resolution, balancing technical ability with customer service skills is essential to ensure effective problem resolution during evening shifts.

How to make 2000 a week working from home?

In roles like Evening First Call Resolution, earning $2000 weekly typically requires high call volume, strong communication skills, and experience in customer service or technical support. Increasing earnings may involve working extra hours, earning performance-based bonuses, or gaining certifications to qualify for higher-paying shifts or roles.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
What cities in Colorado are hiring for Evening First Call Resolution jobs? Cities in Colorado with the most Evening First Call Resolution job openings:
Evening First Call Resolution jobs near you
Call Center Representative Bilingual English/Spanish

Call Center Representative Bilingual English/Spanish

Elevations Credit Union

Broomfield, CO

Other

Posted 11 days ago

Job description

Location

Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective

Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products, online assistance and account troubleshooting. An MSG continually demonstrates a superior approach to service as they engage internal and external members over the phone by providing the highest level of member service. In so doing they will create raving fans and amazing experiences-every member, every time.

Essential Functions.
  • Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations' core values, Integrity, Respect, Passion, Creativity, and Excellence.
  • Demonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to achieve first call resolution while protecting the integrity of our member's accounts.
  • Demonstrates operational excellence through compliance of established policies, procedures, and processes.
  • Has knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc. as well as loans- auto, personal, home, etc.
  • Assists members with not only their existing products but identifying opportunities to educate them on online self-service capabilities and/or new products.
  • Performs a variety of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance courses.
Reports To

Contact Center Manager

Manages:

This role does not have supervisory responsibility.

Required Skills, Education and Experience
  • High School diploma or equivalent GED.
  • Minimum of one year in fast-paced customer service, sales, or banking experience
  • Excellent written and verbal communication, to include written and verbal instructions
  • Understanding of Apple, Android, PC and Mac systems
  • Demonstrated adherence to Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.
Preferred Skills, Education and Experience
  • Bilingual English/Spanish speaking preferred - includes $150/month bilingual bonus after passing aptitude assessment
Work Environment

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements

All other positions: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work
  • Full time 40 hours per week, time 30 hours per week, time 20 hours per week, or time 10-15 hours per week
  • Days of work: Monday - Saturday
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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