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$55

How much do part time first call resolution jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for part time first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Part Time First Call Resolution vs Part Time Customer Service Representative?

AspectPart Time First Call ResolutionPart Time Customer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, patience, product knowledge
Work EnvironmentCall centers, remote, or on-siteCall centers, retail, remote
CertificationsCustomer service or technical certifications beneficialCustomer service training often preferred

Part Time First Call Resolution focuses on quickly resolving customer issues during the initial contact, emphasizing problem-solving skills. In contrast, Part Time Customer Service Representatives handle a broader range of inquiries, providing information and support. Both roles often overlap but differ mainly in their primary objectives and skill emphasis.

More about Part Time First Call Resolution jobs
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What job categories do people searching Part Time First Call Resolution jobs look for? The top searched job categories for Part Time First Call Resolution jobs are:
Part Time First Call Resolution jobs near you
Call Center-Guest Recovery Representative

Call Center-Guest Recovery Representative

City Barbeque, LLC

Dublin, OH • On-site

$16 - $16.50/hr

Part-time

Re-posted 27 days ago

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY AND MISSION:

HOURLY pay + Commission! We are searching for a Guest Recovery Rep Schedule & days are varied, hours are: 4:00 PM – 8:30 PM

Availability Requirement: At least one weekend day required

This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email.

SUMMARY OF KEY RESPONSIBILITIES:
Responsibilities and essential job functions include but are not limited to the following:

  • Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
  • Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions
  • Assist guests with placing orders over the phone
  • Resolve all guest concerns with first call resolution.
  • Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
  • Have the ability to adapt to changing guest volume levels with a sense of urgency
  • Use of proper phone etiquette and phone procedures.
  • Proficient in word processing, and spreadsheet software
  • Able to take own initiative to communicate appropriately in written and verbal form.
  • Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager

JOB DUTIES:

Job Duties include but are not limited to the following:

  • Take incoming phone calls from guests calling our joints
  • Provide first call resolution for all guest concern calls
  • Assist guests with placing orders over the phone
  • Process 86 requests when assigned
  • Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
  • All other duties as assigned

PHYSICAL JOB REQUIREMENTS:

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.

*THIS IS NOT A REMOTE POSITION!




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