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Evening First Call Resolution Jobs (NOW HIRING)

RemX

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Customer Service Representative, Banking - Cincinnati, OH $17/hr

Cincinnati, OH · On-site

$17/hr

Provide first-call resolution whenever possible What We're Looking For: * High school diploma or equivalent * 2+ years of customer service or call center experience * Strong communication and problem ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Ensure first-call resolution through problem-solving and effective call handling. * Research systems to find missing information as applicable; coordinate with other departments to resolve issues ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Ensure first-call resolution through problem-solving and effective call handling. * Research systems to find missing information as applicable; coordinate with other departments to resolve issues ...

mfcu

Contact Center Consultant I

Midland, MI · On-site

Would you enjoy delivering first call resolution and excellent member service in a fast-paced high-volume call center environment? Are you skilled in navigating multiple systems with accuracy and ...

mfcu

Contact Center Consultant I

Midland, MI · On-site

Would you enjoy delivering first call resolution and excellent member service in a fast-paced high-volume call center environment? Are you skilled in navigating multiple systems with accuracy and ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

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Evening First Call Resolution information

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$13

$28

$55

How much do evening first call resolution jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for evening first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution specialist?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
More about Evening First Call Resolution jobs
What cities are hiring for Evening First Call Resolution jobs? Cities with the most Evening First Call Resolution job openings:
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What states have the most Evening First Call Resolution jobs? States with the most job openings for Evening First Call Resolution jobs include:
Evening First Call Resolution jobs near you

Customer Service Representative, Banking - Cincinnati, OH $17/hr

RemX

Cincinnati, OH • On-site

$17/hr

Temporary

Medical, Dental, Vision

Posted 7 days ago

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Job description

Join a team where great service makes a difference! We're seeking a friendly, customer-focused Call Center Customer Service Representative to help customers with their banking needs while delivering exceptional service on every call.


TEMPORARY NEED, STARTING AUGUST 10th, WORKING 3-4 MONTHS TOTAL


Schedule: Monday to Friday, 8am - 5pm EST

Pay: $17/hr


What You'll Do:

  • Handle inbound customer calls and resolve inquiries quickly and accurately
  • Educate customers on banking products and services
  • Identify opportunities to recommend products that meet customer needs
  • Update customer information and complete required documentation
  • Maintain confidentiality and follow all banking policies and procedures
  • Provide first-call resolution whenever possible


What We're Looking For:

  • High school diploma or equivalent
  • 2+ years of customer service or call center experience
  • Strong communication and problem-solving skills
  • Basic computer and data entry skills
  • Banking experience is a plus
  • Ability to thrive in a fast-paced, onsite environment


Apply today for immediate consideration! This position will start ASAP!

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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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