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Evening First Call Resolution Jobs (NOW HIRING)

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

iQuor

Call Center Representative

Charlotte, NC · On-site

$14.50/hr

Strive for first call resolution and take true ownership of customer needs and issues. * Communicate and follow instructions for one call customer resolution. * Deliver amazing customer service ...

iQuor

Call Center Representative

Charlotte, NC · On-site

$14.50/hr

Strive for first call resolution and take true ownership of customer needs and issues. * Communicate and follow instructions for one call customer resolution. * Deliver amazing customer service ...

Kinley Ames LLC

$14 - $18.25/hr

Solve member concerns for first call resolution * Upsell eligible customers home warranty solutions * Enter new customer information into the system * Process payment deferrals and installment plans

Renown Health

Customer Engagement Representative 2

Reno, NV · On-site

$19.16 - $26.82/hr

... organization resulting in "first call resolution". The successful Customer Engagement ... Some positions include evening, night, weekend, and holiday hours. Incumbent will provide a variety ...

ReqRoute Inc

Call Center Team Lead

$20.50/hr

Track and evaluate agent performance against key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution rates. * Conduct regular performance ...

Renown Health

Customer Engagement Representative 2

Reno, NV · On-site

$19.16 - $26.82/hr

... organization resulting in "first call resolution". The successful Customer Engagement ... Some positions include evening, night, weekend, and holiday hours. Incumbent will provide a variety ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions. * Collaborate with internal ...

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Evening First Call Resolution information

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How much do evening first call resolution jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for evening first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

An Evening First Call Resolution specialist can potentially earn $10,000 or more per month through performance-based bonuses and commissions, especially in high-demand customer service or technical support roles. These positions often require strong communication skills, problem-solving abilities, and experience with specific tools or systems, but typically do not require a college degree.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

How to pass first call resolution?

To pass first call resolution as an Evening First Call Resolution agent, focus on active listening, understanding the customer's issue thoroughly, and providing accurate, complete solutions during the initial contact. Developing strong product knowledge, effective communication skills, and utilizing troubleshooting tools can improve resolution rates and customer satisfaction.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the hiring decision should be based on skills and experience, while 30% should consider cultural fit and soft skills. For roles like Evening First Call Resolution, balancing technical ability with customer service skills is essential to ensure effective problem resolution during evening shifts.

How to make 2000 a week working from home?

In roles like Evening First Call Resolution, earning $2000 weekly typically requires high call volume, strong communication skills, and experience in customer service or technical support. Increasing earnings may involve working extra hours, earning performance-based bonuses, or gaining certifications to qualify for higher-paying shifts or roles.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
More about Evening First Call Resolution jobs
What cities are hiring for Evening First Call Resolution jobs? Cities with the most Evening First Call Resolution job openings:
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What states have the most Evening First Call Resolution jobs? States with the most job openings for Evening First Call Resolution jobs include:
Evening First Call Resolution jobs near you
Call Center Representative

Call Center Representative

MCI Military Recruitment

Killeen, TX

$14/hr

Full-time

Posted 18 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers