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Evening First Call Resolution Jobs (NOW HIRING)

Piedmont Healthcare Inc.

PC Associate II/Scheduler

Atlanta, GA · On-site

$16.25 - $20.50/hr

... as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for ...

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: * Maintain a positive, empathetic, and professional attitude toward customers at all times.

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

TENCU

Call Center Representative

Nashville, TN · On-site

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

TENCU

Call Center Representative

Nashville, TN

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

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How much do evening first call resolution jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for evening first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution Specialist, and why are they important?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
More about Evening First Call Resolution jobs
What cities are hiring for Evening First Call Resolution jobs? Cities with the most Evening First Call Resolution job openings:
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What states have the most Evening First Call Resolution jobs? States with the most job openings for Evening First Call Resolution jobs include:
Evening First Call Resolution jobs near you

PC Associate II/Scheduler

Piedmont Healthcare Inc.

Atlanta, GA • On-site

$16.25 - $20.50/hr

Full-time

Posted 23 hours ago

Piedmont Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 449 frontline employees who took The Breakroom Quiz

402nd of 865 rated healthcare providers

Job description

OverviewResponsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.ResponsibilitiesResponsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.QualificationsEducation
  • H.S. Diploma or General Education Degree (GED) Required
Work Experience
  • 1 year of related customer facing experience Required
  • Call center, patient scheduling and/or physician front office experience Preferred
Business Unit : Company NamePiedmont Healthcare CorporateEmployment Type: FULL_TIME

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