ZipRecruiter

Log In

1

First Call Resolution Jobs in Las Vegas, NV (NOW HIRING)

next page

Showing results 1-20

All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Las Vegas, NV

First Call Resolution information

See Las Vegas, NV salary details

$12

$27

$53

How much do first call resolution jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for first call resolution in Las Vegas, NV is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $34.42 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Las Vegas, NV as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,053 per year, or $27.4 per hour.

Senior Infusion Pharmacy Technician - Remote NV, TX, AZ

UnitedHealth Group

Las Vegas, NV • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

192nd of 896 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
If you reside in the state of NV, TX or AZ, you will enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Manage a dedicated population of Bleeding Disorders and Alpha1 patients through high touch inbound and outbound case management, including monthly refill coordination and ongoing clinical assessments aligned with performance guarantee standards.
  • Provide comprehensive onboarding for new patients, ensuring education, therapy initiation, and continuity of care through a high touch service model
  • Serve as a central point of contact and liaison between patients, pharmacists, prescribers, nurses, sales, supply chain, and infusion teams to ensure exceptional, coordinated patient care
  • Support scheduling and coordination of treatments in the Ambulatory Infusion Suite and/or other outpatient care settings
  • Patient Interaction & Problem Resolution[FS1]
  • Utilize active listening, root cause analysis, and critical thinking to identify patient needs, uncover underlying issues, and implement effective solutions
    Strive for first call resolution by providing accurate, timely, and patient centered responses to inquiries
  • Demonstrate awareness of internal and external factors affecting patient experience, including insurance plan changes, call routing updates, supply disruptions, or weather-related events
  • Resolve patient concerns while reinforcing trust, empathy, and quality of care.-call resolution by providing accurate, timely, and patient-centered responses to inquiries.-related events
  • Enter and process prescriptions from intake through order completion, verifying patient demographics, insurance, and clinical information for accuracy and completeness
  • Type, review, and prioritize prescriptions based on urgency; assess data integrity; monitor claims processing status; and identify root causes of claim rejections
  • Process prescription refills, interpret therapy specific supply needs, and coordinate timely medication delivery
  • Access, input, and retrieve prescription, insurance, and medical/laboratory information using pharmacy systems and reference tools.-specific supply needs, and coordinate timely medication delivery

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Active and unrestricted Pharmacy Technician licenses where required by state law:
    • If located in Nevada, current active and unrestricted pharmacy technician license in the state of Arizona or ability to obtain within 90 days of employment
    • If located in Texas, a technician license is required in the state of TX
  • National Pharmacy Technician Certification (PTCB)
  • 3+ years of experience working as a Pharmacy Technician
  • 3+ years of customer service experience
  • Intermediate level of proficiency with Windows PC applications including the ability to navigate and learn new and complex computer system applications
  • Currently located in Texas, Arizona, or Nevada (Nevada must also hold Arizona Tech license)
  • Must be 18 years of age OR older

Preferred Qualifications:
  • Pharmacy/prescription data entry experience
  • Previous Home Infusion experience
  • 3+ years of pharmacy experience with Bleeding Disorders/Alpha 1

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #GREEN

What UnitedHealth Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply