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First Call Resolution Jobs (NOW HIRING)

Piedmont Healthcare Inc.

PC Associate II/Scheduler

Atlanta, GA · On-site

$16.25 - $20.50/hr

... as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for ...

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: * Maintain a positive, empathetic, and professional attitude toward customers at all times.

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

TENCU

Call Center Representative

Nashville, TN · On-site

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

TENCU

Call Center Representative

Nashville, TN

$21/hr

Strive for first-call resolution and a positive member experience Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental ...

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How much do first call resolution jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

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First Call Resolution jobs near you

PC Associate II/Scheduler

Piedmont Healthcare Inc.

Atlanta, GA • On-site

$16.25 - $20.50/hr

Full-time

Posted yesterday

Piedmont Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 449 frontline employees who took The Breakroom Quiz

402nd of 865 rated healthcare providers

Job description

OverviewResponsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.ResponsibilitiesResponsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.QualificationsEducation
  • H.S. Diploma or General Education Degree (GED) Required
Work Experience
  • 1 year of related customer facing experience Required
  • Call center, patient scheduling and/or physician front office experience Preferred
Business Unit : Company NamePiedmont Healthcare CorporateEmployment Type: FULL_TIME

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