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First Call Resolution Jobs (NOW HIRING)

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

Gotham Biotech

At‑Home Call Center Agent

Portland, ME · Remote

$24 - $27/hr

Meet or exceed performance metrics including call handling time, first-call resolution, and customer satisfaction scores. * Maintain a secure, reliable, and distraction-free home workspace that meets ...

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How much do first call resolution jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

More about First Call Resolution jobs
What cities are hiring for First Call Resolution jobs? Cities with the most First Call Resolution job openings:
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What states have the most First Call Resolution jobs? States with the most job openings for First Call Resolution jobs include:
What job categories do people searching First Call Resolution jobs look for? The top searched job categories for First Call Resolution jobs are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Customer Service Representative- Call Center

Customer Service Representative- Call Center

MaxxSouth Broadband

Booneville, MS • On-site

$15 - $16/hr

Full-time

Posted 6 days ago

Job description

Job Type
Full-time
Description
Customer Service Representative- Call Center
Live to the MAXX-and help make it happen! At MaxxSouth Broadband, we're committed to connecting people to what matters most-fast, reliable internet, advanced TV and voice services, and unwavering local customer care.We are looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our call center sales team. This role is responsible for providing exceptional service to our residential customers by resolving billing and general inquiries with accuracy and efficiency. The ideal candidate will be a proactive problem-solver who promotes our products and services while ensuring a positive customer experience.
What You'll Do:
  • Deliver accurate information regarding billing invoices, cycles, procedures, and company policies.
  • Provide first-call resolution for general inquiries about products, services, and company information.
  • Promote and upsell company services to existing customers. Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
  • Maintain confidentiality of customer information at all times.
  • Attend monthly training sessions and team meetings.

What We're Looking For:
  • High School Diploma, GED, or equivalent - required
  • Previous experience in a customer service environment - required
  • Strong communication and interpersonal skills

Why MaxxSouth Broadband?
  • Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
  • Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
  • Get access to opportunities for professional growth, hands-on training and certification support.
  • Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Expected pay is $15-$16/hour including commission.
Apply Today!

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