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First Call Resolution Jobs (NOW HIRING)

TaxRise

Call Center Representative II

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$14/hr

Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to ...

RemX

Be Seen First

Customer Service Representative, Banking - Cincinnati, OH $17/hr

Cincinnati, OH · On-site

$17/hr

Provide first-call resolution whenever possible What We're Looking For: * High school diploma or equivalent * 2+ years of customer service or call center experience * Strong communication and problem ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Ensure first-call resolution through problem-solving and effective call handling. * Research systems to find missing information as applicable; coordinate with other departments to resolve issues ...

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First Call Resolution information

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How much do first call resolution jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

More about First Call Resolution jobs
What cities are hiring for First Call Resolution jobs? Cities with the most First Call Resolution job openings:
What are the most commonly searched types of First Call Resolution jobs? The most popular types of First Call Resolution jobs are:
What states have the most First Call Resolution jobs? States with the most job openings for First Call Resolution jobs include:
What job categories do people searching First Call Resolution jobs look for? The top searched job categories for First Call Resolution jobs are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Provider Resolution Specialist

Conduent Heritage, LLC

Jefferson City, MO • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Provider Resolution Specialist

On-Site Only in Jefferson City, MO

Payrate: $20.00/hr

Join the Conduent Customer Service Team

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!   

Working for you: 

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

Schedule: Mon. – Fri. 8:00 AM – 5:00 PM (1 hour lunch)

  • Estimated hourly rate $20.00

  • Paid Training

  • Full-time schedule (40 hrs. a week) 

  • Career Growth Opportunities 

  • PerkSpot- Employee discount program

  • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. 

About the Role:

The Provider Resolution Specialist is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. 

  • Support a Provider-facing web app

  • Deliver provider-centric service and initial contact resolution

  • Maintain up to date support knowledge through offered training

  • Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.

Requirements:

  • High School diploma or GED

  • 2 plus years of experience in healthcare (Pharmacy Tech, Medical Tech, or hands on patient care) preferred

  • An ability to answer calls in a timely manner, as they are automatically received (First call resolution environment) 

  • Understand provider workflows

  • Familiarity with Medicaid PA/PreCert processes

  • Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00/hr.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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