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First Call Resolution Jobs in Arizona (NOW HIRING)

Onco360

Oncology Concierge Pharmacy Technician

Scottsdale, AZ · Remote

$17.75 - $21.50/hr

Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments * Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls ...

Onco360

Oncology Concierge Pharmacy Technician

Scottsdale, AZ · On-site

$17.75 - $21.50/hr

Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments * Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls ...

HCL America Inc.

Desktop Support

Phoenix, AZ · On-site

... Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats. Skill Requirements 1. Advanced Proficiency In Asset Management ...

HCLTech

Desktop Support

Phoenix, AZ · On-site

... First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats. Qualifications : Required : • Advanced Proficiency In Asset Management ...

Inserso

Service Desk Technician Level I

Chandler, AZ · On-site

We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide ...

Wyyerd Fiber

Be Seen First

Customer Service & Activation Representative

Surprise, AZ · On-site

$14.75 - $20/hr

Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns. * Process service requests, including moves, adds, changes, and cancellations , using the ...

Wyyerd Fiber

Be Seen First

Customer Service & Activation Representative

Surprise, AZ · On-site

$15.50 - $21/hr

Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns. * Process service requests, including moves, adds, changes, and cancellations , using the ...

Workway, Inc.

Be Seen First

Bilingual Auto Collector

Mesa, AZ · On-site

$23 - $25/hr

Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution. * Monitoring delinquent accounts and reducing risk through proactive collection actions.

LHH US

Customer Service Representative

Mesa, AZ

$22/hr

Resolve customer concerns with professionalism, empathy, and a focus on first-call resolution * Navigate multiple computer systems while documenting customer interactions * Build expertise in company ...

LHH US

Customer Service Representative

Mesa, AZ

$22/hr

Resolve customer concerns with professionalism, empathy, and a focus on first-call resolution * Navigate multiple computer systems while documenting customer interactions * Build expertise in company ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Arizona

First Call Resolution information

See Arizona salary details

$12

$26

$51

How much do first call resolution jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for first call resolution in Arizona is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Arizona? The most popular types of First Call Resolution jobs in Arizona are:
What job categories do people searching First Call Resolution jobs in Arizona look for? The top searched job categories for First Call Resolution jobs in Arizona are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Arizona as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,667 per year, or $26.8 per hour.
Oncology Concierge Pharmacy Technician

Oncology Concierge Pharmacy Technician

Onco360

Scottsdale, AZ • Remote

$17.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Oncology Concierge Technician – Onco360 Pharmacy
Scottsdale, AZ | Full-Time | Starting at $24.00/hr and up
Sign-On Bonus: $5,000 for employees starting before July 31st, 2026.
Schedule: Monday–Friday, shifts varying from 9:00 AM–5:30 PM or 11:30 AM–8:00 PM EST, some shifts include Saturdays.
Join a mission-driven team making a difference in the lives of cancer patients.
Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Waltham, MA. This is a full-time position, with Remote Work possible.
Benefits
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Quarterly Incentive Bonus
  • Paid Volunteer Day
  • Referral Incentive Program
  • Company Paid Life Insurance; and Short/Long-Term Disability
Why Join Us?
  • A career with purpose: Help patients access life-saving medications.
  • Supportive culture: We value teamwork, respect, integrity, and passion.
  • Growth opportunities: We invest in your professional and personal development.
What You’ll Do
The Oncology Concierge Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.
How You’ll Do This
  • Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
  • Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
  • Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
  • Perform duties as assigned by Sr Mgr, Ops Processes amp; Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
  • Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
  • Contributes to team effort by accomplishing related tasks as needed and other duties as assigned
What You Bring
Required:
  • High School Diploma or GED
  • 1+ years of pharmacy experience
  • Registration with Board of Pharmacy (as required by state law)
  • Strong communication, organizational, and customer service skills
  • Self-motivated, organized, detail-oriented, and adaptable to changing priorities
  • Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
Preferred:
  • Certified Pharmacy Technician (PTCB)
  • 3+ years pharmacy experience
  • Specialty pharmacy experience
Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.

Apply