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First Call Resolution Jobs in Arizona (NOW HIRING)

Honorhealth

Analyst II - Service Desk

Phoenix, AZ · On-site

$19.25 - $26.50/hr

JOB SUMMARY The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or ...

Onco360

Oncology Concierge Pharmacy Technician

Scottsdale, AZ · On-site

$17.75 - $21.50/hr

Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments * Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls ...

Onco360

Oncology Concierge Pharmacy Technician

Scottsdale, AZ · Remote

$17.75 - $21.50/hr

Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments * Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls ...

Inserso

Service Desk Technician Level I

Chandler, AZ · On-site

We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide ...

LHH US

Customer Care Specialist

Mesa, AZ

$22/hr

You'll be responsible for delivering accurate, timely, and empathetic service while working toward first-call resolution. Key Responsibilities * Provide high-quality customer support to resolve ...

LHH US

Customer Care Specialist

Mesa, AZ

$22/hr

You'll be responsible for delivering accurate, timely, and empathetic service while working toward first-call resolution. Key Responsibilities * Provide high-quality customer support to resolve ...

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First Call Resolution information

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$12

$26

$51

How much do first call resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for first call resolution in Arizona is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
What are the most commonly searched types of First Call Resolution jobs in Arizona? The most popular types of First Call Resolution jobs in Arizona are:
What are popular job titles related to First Call Resolution jobs in Arizona? For First Call Resolution jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Arizona look for? The top searched job categories for First Call Resolution jobs in Arizona are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Arizona as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,667 per year, or $26.8 per hour.
Analyst II - Service Desk

Analyst II - Service Desk

Honorhealth

Phoenix, AZ • On-site

$19.25 - $26.50/hr

Full-time

Posted 6 days ago

HonorHealth rating

7.8

Company rating: 7.8 out of 10

Based on 205 frontline employees who took The Breakroom Quiz

133rd of 877 rated healthcare providers

Job description

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

IT Support

Shift:

Day

Department:

IT Customer Service

Day or Evening shift

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.
In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
ESSENTIAL FUNCTIONS
  • Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebase.
  • Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
  • Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented. Maintains a professional appearance for both themselves and their work environment.
  • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
  • Performs other duties as assigned.
EDUCATION
  • High School Diploma or GED Required
  • Associates or 2 years' work related experience in Computer Science, Information Systems, or a related discipline. Preferred
EXPERIENCE
  • 1 year relevant experience Required
  • 2 years experience in Networking and Active Directory. Experience in a Healthcare environment. Preferred
LICENSE AND CERTIFICATIONS
  • HDI Support Center Analyst, A+, ITIL Foundation Preferred

We're all in for your career.

What HonorHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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