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First Call Resolution Jobs in Arizona (NOW HIRING)

Inserso

Service Desk Technician Level I

Chandler, AZ · On-site

We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide ...

Wyyerd Fiber

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Customer Service & Activation Representative

Surprise, AZ · On-site

$14.75 - $20/hr

Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns. * Process service requests, including moves, adds, changes, and cancellations , using the ...

Workway, Inc.

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Bilingual Auto Collector

Mesa, AZ · On-site

$23 - $25/hr

Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution. * Monitoring delinquent accounts and reducing risk through proactive collection actions.

Honorhealth

Engineer III - Systems

Phoenix, AZ · Hybrid

Creates documentation for Service Desk to improve First Call Resolution. * Action Plan Execution: Implements approved action plans for system changes and communicates updates to stakeholders. * Cross ...

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$12

$26

$51

How much do first call resolution jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for first call resolution in Arizona is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Arizona? The most popular types of First Call Resolution jobs in Arizona are:
What are popular job titles related to First Call Resolution jobs in Arizona? For First Call Resolution jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Arizona look for? The top searched job categories for First Call Resolution jobs in Arizona are:
First Call Resolution jobs near you
Oncology Concierge Technician

Oncology Concierge Technician

CareMed Specialty Pharmacy

Scottsdale, AZ

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Join our Team of difference-makers at CareMed Specialty Pharmacy! Excellent opportunity to join our company and help with our expanding Specialty Pharmacy program!
Monday-Friday , full time roles, with schedule of 8:30am-5:00pm MST in Spring/Summer and 9:30am - 6:00pm MST in Fall/Winter. Position can work remotely.
Starting salary from $22.00 an hour and up
Sign-On Bonus: $5,000 for employees starting before July 31, 2026.
We offer competitive compensation and benefits including:
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Company paid benefits – life; and short and long-term disability
The Oncology Concierge Technician will assist pharmacists, technician leads, supervisors, and managers in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions. They will ensure all assigned tasks are completed daily.
Oncology Concierge Technician Responsibilities:
  • Practices first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
  • Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
  • Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
  • Perform duties as assigned by Sr Mgr, Ops Processes amp; Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates etc.
  • Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
  • Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
  • Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Oncology Concierge Technician Qualifications:
Education/Learning Experience
  • Required: High School Diploma or GED, licensed/registered Oncology Concierge Technician or as required by state law, Previous Experience in Pharmacy
  • Desired: Certified Oncology Concierge Technician (PTCB), specialty pharmacy experience
Work Experience
  • Required: 1+ years pharmacy experience
  • Desired: 3+ years pharmacy experience
Skills/Knowledge
  • Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
  • Desired: Specialty pharmacy experience
Licenses/Certifications
  • Required: Registration with Board of Pharmacy as required by state law
  • Desired: Certified Pharmacy Technician (PTCB)
Behavior Competencies
  • Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time- management skills

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