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First Call Resolution Jobs in Arizona (NOW HIRING)

Wyyerd Fiber

Be Seen First

Customer Service & Activation Representative

Surprise, AZ · On-site

$15.50 - $21/hr

Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns. * Process service requests, including moves, adds, changes, and cancellations , using the ...

Workway, Inc.

Bilingual Auto Collector

Mesa, AZ · On-site

$23 - $25/hr

Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution. * Monitoring delinquent accounts and reducing risk through proactive collection actions.

FBL Financial

Client/Member Triage Representative

Gilbert, AZ · On-site

$16 - $21.75/hr

Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents, and customers from our ...

Onco360

$23/hr

Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests. * Provides thorough, accurate and timely responses to requests ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Arizona

First Call Resolution information

See Arizona salary details

$12

$26

$51

How much do first call resolution jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for first call resolution in Arizona is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Arizona? The most popular types of First Call Resolution jobs in Arizona are:
What job categories do people searching First Call Resolution jobs in Arizona look for? The top searched job categories for First Call Resolution jobs in Arizona are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Arizona as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,667 per year, or $26.8 per hour.

Pharmacy Patient Advocacy Coordinator / Patient Assistance Programs

Onco360

Scottsdale, AZ • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Onco360 rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 112 rated pharmacies

Job description

Onco360 is continuing to grow, and we're seeking new team members. Join a mission-driven team making a difference in the lives of cancer patients. Ready to make a meaningful impact? Apply today.
Patient Advocacy Coordinator / Patient Assistance Program - Onco360 Pharmacy
Scottsdale, AZ | Full-Time
Mon - Fri 8:30am to 5pm MST in spring/summer, shifting with time change to 9:30am to 6pm MST in fall/winter
Salary Starting at $23.00/hr and up
Sign-On Bonus: $5,000 for employees starting before August 31, 2026.
Onco360, a leading oncology pharmacy, is seeking a Patient Advocacy Coordinator.
Must live within commuting distance of our Scottsdale pharmacy. Remote work possible after initial on-site training.
Company Benefits
  • Medical; Dental; Vision
  • 401k opportunity
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Quarterly Incentive Bonus
  • Paid Volunteer Day
  • Referral Incentive Program
  • Company Paid Life Insurance; and Short/Long-Term Disability

Why Join Us?
  • A career with purpose: Help patients access life-saving medications.
  • Supportive culture: We value teamwork, respect, integrity, and passion.
  • Growth opportunities: We invest in your professional and personal development.

What You'll Do
The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient's needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.
How You'll Do This
  • Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
  • Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
  • Support applications for nonprofit and manufacturer assistance programs.
  • Provide clear explanations of insurance benefits and co-pay structures.
  • Maintain accurate patient demographic and insurance data in CPR+.
  • Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

What You Bring
Required:
  • High School Diploma or GED
  • 1+ years of patient assistance or advocacy experience
  • Registration with Board of Pharmacy (as required by state law)
  • Strong communication, organizational, and customer service skills

Preferred:
  • Associate degree or Certified Pharmacy Technician (PTCB)
  • 3+ years of patient assistance or advocacy experience
  • Specialty pharmacy experience

Join a mission-driven team making a difference in the lives of cancer patients.
#Company Values: Teamwork, Respect, Integrity, Passion

What Onco360 employees say

Pay

Hours and flexibility

Workplace

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