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First Call Resolution Jobs in Arizona (NOW HIRING)

Collabera

IT Analyst III

Tucson, AZ · On-site

Management of service requests through problem resolution and/or escalation to Tier III support ... first call technical support for enterprise applications preferable in the mining client industry ...

TEEMA

Bilingual Call Center Representative

Phoenix, AZ · On-site

$18 - $20/hr

Job Summary Bilingual Call Center Representative TEEMA Contract Hybrid | Phoenix, AZ, United States ... Meet daily, weekly, and monthly performance targets (CSAT, handle time, first contact resolution)

Progress Residential

Home Finding Specialist

Tempe, AZ · Remote

$16.25 - $21.50/hr

Serve as the first point of contact for prospective residents, addressing general inquiries and ... One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective ...

Leadr

Manager of Client Experience (Remote)

Phoenix, AZ · Remote

Confirm client context, product, rep, and prior communication before the first call. Coach SAs on ... Resolution Design: For cases not resolved through listening, design creative resolutions - session ...

Copart, Inc.

Customer Service Represntative

Phoenix, AZ · On-site

$18 - $20.29/hr

The CSR is the face of the Company as they are often the first interaction our customers have with ... on a call resolution& use company resources to gather information and offer solutions to meet ...

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See Arizona salary details

$12

$26

$51

How much do first call resolution jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for first call resolution in Arizona is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Arizona? The most popular types of First Call Resolution jobs in Arizona are:
What are popular job titles related to First Call Resolution jobs in Arizona? For First Call Resolution jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Arizona look for? The top searched job categories for First Call Resolution jobs in Arizona are:
First Call Resolution jobs near you
Transfer Specialist

Transfer Specialist

Service Corporation International

Phoenix, AZ • On-site

Full-time

Posted 14 days ago

Service Corporation International rating

6.8

Company rating: 6.8 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

3rd of 8 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Responsible for the care, removal, and transport of deceased. Collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously, drives company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

Removal

  • Safely drives company owned professional vehicles to perform "first call" removals of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
  • Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
  • For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression
  • Enters deceased event information into proprietary software according to company procedures
  • Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

  • Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
  • Fuels vehicles as necessary
  • Follows safety guidelines and expenditure processes
  • Maintains personal protective and removal supplies in vehicles including cleaning products
  • Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

minimum Requirements

Education

  • High School Diploma or equivalent

Licenses

  • Current state/province issued driver's license with an acceptable driving record

Experience

  • At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

  • Ability work schedule to support business needs including weekends and nights
  • Ability to work on-call weekends, nights and holidays rotation
  • Ability to lift up to 75 pounds; push/pull up to 200 pounds
  • Ability to drive in hazardous, heavy traffic, and weather conditions
  • Basic computer skills required

WORK CONDITIONS

Work Environment
  • Work indoors and or outdoors during all seasons and weather conditions
  • Local and/or multiple location traveling required
  • Comply with Field dress code policy
Work Postures
  • Frequent, continuous periods of time standing, up 6 hours per day
  • Climbing stairs to access buildings frequently
Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Lifting, pushing, pulling up to 75 pounds
Work Hours
  • Working beyond "standard" hours as the need arises
  • Local travel up to 100% using company vehicle
Postal Code: 85009Category (Portal Searching): OperationsJob Location: US-AZ - Phoenix

What Service Corporation International employees say

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Benefits

Hours and flexibility

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