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First Call Resolution Jobs in Oregon (NOW HIRING)

Mvphealthcare

OR

We've been putting people first for over 40 years, offering high-quality health plans across New ... Successfully uses contacts to facilitate issue resolution and interacts appropriately with all ...

Allstate

Licensed U65 ACA Sales Carrier Specialist

OR · Remote

$20/hr

Provide exceptional customer experience with a strong focus on customer satisfaction and first-call resolution * Meet or exceed assigned monthly and annual sales and quality assurance (QA) ...

New

Airspace

OR · On-site

$26 - $28/hr

... you represent, first-hand, everything that we stand for. Not only will you be in direct ... Cross sector phone call resolution Maintaining Balanced Level of Performance As an OSI, you will be ...

The Motley Fool

OR · On-site

Deliver phase-one AI capabilities in our existing Amazon Connect environment, focusing on AI-first call handling, intelligent routing, and autonomous resolution of common login, account, and password ...

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How much do first call resolution jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for first call resolution in Oregon is $30.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $38.12 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Oregon? The most popular types of First Call Resolution jobs in Oregon are:
What are popular job titles related to First Call Resolution jobs in Oregon? For First Call Resolution jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Oregon look for? The top searched job categories for First Call Resolution jobs in Oregon are:
What cities in Oregon are hiring for First Call Resolution jobs? Cities in Oregon with the most First Call Resolution job openings:
First Call Resolution jobs near you
Service Center Registered Nurse - Relief

Service Center Registered Nurse - Relief

Yakima Valley Farm Workers Clinic

Salem, OR • On-site

$41.66 - $51.03/hr

Part-time

Posted 5 days ago

Yakima Valley Farm Workers Clinic rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Join our team as a Service Center Registered Nurse at Lancaster Family Health Center in Salem, OR!

Are you a compassionate and skilled Registered Nurse with a knack for delivering excellent patient care over the phone? Do you thrive in fast-paced environments and love providing immediate support to patients? Join our team and make a real impact on our patients' lives by ensuring patient needs are met promptly and effectively through inquiries, care coordination, efficient communication, triage, and first-call resolution!

As a Registered Nurse in our Service Center, you'll be the first point of contact for many of our patients, answering questions, offering guidance, and providing essential triage with empathy and expertise. Working alongside a team of service center scheduling agents and other experienced nurses, your role will focus on first-call resolution, aiming to resolve patient needs in a single call and ensure that each patient feels cared for and supported.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

  • This is a relief (on-call) position

  • EMR system is EPIC

  • $41.66-$51.03/hour DOE with the ability to go higher for highly experienced candidates

  • Additional pay for your bilingual skills

What You'll Do:

  • Patient Triage: Assess the urgency of patient needs, gathering pertinent information to ensure appropriate responses and directing care as necessary

  • Patient Inquiries: Respond to patient questions regarding medications, treatments, and general healthcare information

  • Care Coordination: Guide patients to the right resources, send messages to providers, and advise on next steps. Work with the healthcare team to create and implement care plans, coordinate referrals, and educate patients about medications and side effects

  • Efficient Communication: Collaborate with our local team of nurses to ensure consistency, quality, and warmth in every patient interaction.

  • First-Call Resolution: Aim to resolve patient concerns during the initial call to foster trust and patient satisfaction

  • Comprehensive Care: During patient calls, discuss main concerns, take health information, and document information in the electronic medical record (EMR) system

Qualifications:

  • Associate's Degree or higher in Nursing

  • 1 year of outpatient or clinical RN experience is preferred

  • Active WA/OR RN license; Dual Washington/Oregon licensure required within 120 days

  • Nurse Licensure Compact (NLC): If the RN holds a license from a participating NLC state, they must provide proof of primary state of residence and proof of completed suicideprevention training during the first week of onboarding. If relocating to Washington, the RN must obtain a Washington RN license within 6 months of hire and update their primary state of residence within 60 days of relocation.

  • BCLS within 90 days of hire; ACLS and PALS preferred

  • Spanish bilingual proficiency is preferred at a level 10

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization.

Employment Type: Part time

What Yakima Valley Farm Workers Clinic employees say

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Hours and flexibility

Workplace

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