ZipRecruiter

Log In

1

First Call Resolution Jobs in Oregon (NOW HIRING)

NPW Company

NPW Client Support Agent II

Hillsboro, OR · On-site

$20.50 - $27.25/hr

Deliver exceptional customer service and strive for first-call resolution whenever possible. * Build and maintain strong customer relationships through outstanding service and sales support.

Flexential Corp.

Supervisor, Service Support

OR · On-site +1

First call resolution * Team development * Team efficiency and metrics * Team project status updates * Communicate team objectives, goal progress, and operational updates. * Ensure successful ...

New

Humana

Medicare Call Center Representative

OR · On-site +1

$19.24/hr

... a resolution or pathway to resolution on each call, while providing a perfect call experience ... Virtual training will start on day one of employment and runs for the first 12 weeks with a ...

Humana

Medicare Call Center Representative

OR · On-site +1

$19.24/hr

... a resolution or pathway to resolution on each call, while providing a perfect call experience ... Virtual training will start on day one of employment and runs for the first 12 weeks with a ...

next page

Showing results 1-20

All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Oregon

First Call Resolution information

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Oregon?

The most popular types of First Call Resolution jobs in Oregon are:

What cities in Oregon are hiring for First Call Resolution jobs?

Cities in Oregon with the most First Call Resolution job openings:

First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Oregon as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution.

Customer Service Representative

Salem, OR • On-site

Evergreen Plumbing & Mechanical
See more jobs at Evergreen Plumbing & Mechanicalexternal

$18 - $22/hr

Full-time

Re-posted 8 days ago

Job description

Job Summary
The Call Center Representative plays a critical role in ensuring exceptional customer service by managing inbound and outbound calls, scheduling service appointments, addressing customer inquiries, and resolving issues effectively. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Customer Interaction and Service
This role centers around delivering an excellent customer experience from the first call to post-service follow-up. Responsibilities include:
  • Answering incoming calls promptly and professionally
  • Scheduling and coordinating plumbing and mechanical service appointments using the company's scheduling software
  • Providing accurate information about services, timelines, and availability
  • Resolving customer inquiries and complaints with a focus on first-call resolution
  • Following up with customers after service to ensure satisfaction and address any concerns
  • Reaching out to customers enrolled in membership plans to schedule services and maintenance checks

Communication and Documentation
Keeping things organized and clear is key. This includes:
  • Maintaining accurate customer records and documenting all interactions in the CRM system
  • Escalating complex issues to the appropriate department or supervisor when needed
  • Confirming upcoming appointments and sending reminders to help reduce no-shows

Sales and Upselling
  • Identifying opportunities to upsell additional services or maintenance plans in a helpful, customer-first way

Call Management and Performance
  • Adhering to call scripts and customer service standards to maintain a consistent and positive experience
  • Meeting or exceeding performance metrics like call handling time, customer satisfaction scores, and appointment conversion rates
Qualifications
To succeed in this role, you should have:
  • A high school diploma or equivalent (required)
  • Prior experience in customer service, call center, or administrative support (preferred)
  • Strong phone etiquette and active listening skills
  • The ability to multitask, stay organized, and handle pressure in a busy environment
  • Basic computer skills, including experience with scheduling systems and CRM platforms
  • A positive, team-focused attitude and a genuine desire to help others
Benefits
We offer more than just a job - we offer a team and a future:
  • Competitive hourly pay: $18-$22/hour, based on experience
  • Full benefits for full-time employees
  • A welcoming and supportive work environment
  • Opportunities to grow with a fast-growing, family-owned company

ARE YOU READY TO JOIN OUR TEAM?

Apply