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First Call Resolution Jobs in Oregon (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email ... to resolution * Instruct clients with an explanation of product features, installation ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

... resolution and reporting * Utilize Copilot to improve ticket clarity and first responses where ... Experience in a Help Desk, Call Center, or customer-facing technical support environment preferred

Onpoint

Contact Center Rep

Portland, OR

$22.25/hr

... the first line of communication with our Members who call in for a variety of questions ... Answers questions, troubleshoots requests and brings appropriate resolution to account problems.

OnPoint Community CU

Contact Center Rep

Portland, OR

$22.25/hr

... the first line of communication with our Members who call in for a variety of questions ... Answers questions, troubleshoots requests and brings appropriate resolution to account problems.

OnPoint Community CU

Contact Center Rep

Portland, OR · On-site

$22.25/hr

... the first line of communication with our Members who call in for a variety of questions ... Answers questions, troubleshoots requests and brings appropriate resolution to account problems.

MarketSource

Careforth Operations Manager

By putting people first, working together to make others successful, and establishing a rich and ... quick resolution * Oversee and/or direct investigations of client issues with appropriate team ...

Natera

OR · On-site

$18 - $24.25/hr

... resolution. * Familiarity with all oncology tests performed by Natera, including samples needed ... later than the first 30 days of hire. KNOWLEDGE, SKILLS, AND ABILITIES * Excellence in de ...

MarketSource

$18 - $21/hr

By putting people first, working together to make others successful, and establishing a rich and ... Call processing includes but is not limited to uncovering member concerns, presenting solutions ...

MarketSource

$18 - $21/hr

By putting people first, working together to make others successful, and establishing a rich and ... Call processing includes but is not limited to uncovering member concerns, presenting solutions ...

MarketSource

$18 - $21/hr

By putting people first, working together to make others successful, and establishing a rich and ... Call processing includes but is not limited to uncovering member concerns, presenting solutions ...

MarketSource

By putting people first, working together to make others successful, and establishing a rich and ... Call processing includes but is not limited to uncovering member concerns, presenting solutions ...

Dendreon Corporation

Put Patients First: Every day is an opportunity to improve the lives of those living with cancer ... call effectiveness, omnichannel execution, and issue to resolution behaviors * Conduct regular ...

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See Oregon salary details

$14

$30

$58

How much do first call resolution jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for first call resolution in Oregon is $30.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $38.12 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Oregon? The most popular types of First Call Resolution jobs in Oregon are:
What are popular job titles related to First Call Resolution jobs in Oregon? For First Call Resolution jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Oregon look for? The top searched job categories for First Call Resolution jobs in Oregon are:
What cities in Oregon are hiring for First Call Resolution jobs? Cities in Oregon with the most First Call Resolution job openings:
First Call Resolution jobs near you
Director of Customer Service - State Farm Agent Team Member

Director of Customer Service - State Farm Agent Team Member

State Farm

Portland, OR • On-site

$50K - $65K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,360 frontline employees who took The Breakroom Quiz

193rd of 260 rated insurance

Job description

Responsive recruiter
Replies within 24 hours
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development

You May Be a Great Fit as a Director of Customer Service at McPhee State Farm if:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 10725 SW Barbur, Porland 97219
At McPhee Insurance, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
  • Lead and manage daily customer service operations.
  • Train and support team members to achieve service standards.
  • Monitor performance metrics and identify areas for improvement.
  • Coordinate communication between team members and customers.
  • Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications
  • Leadership or supervisory experience preferred.
  • Strong communication and time management skills.
  • Ability to motivate and support team development.
  • Must meet applicable state licensing requirements.

This position is temporarily remote.
Compensation: $50,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Portland, OR and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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