ZipRecruiter

Log In

1

First Call Resolution Jobs in Oregon (NOW HIRING)

Teleperformance

$37K - $47K/yr

Troubleshooting and issue resolution assistance with Client service and/or devices specific issues ... Resolve customer issues on the first call as frequently as possible. * Open and manage trouble ...

Teleperformance

Troubleshooting and issue resolution assistance with Client service and/or devices specific issues ... Resolve customer issues on the first call as frequently as possible. * Open and manage trouble ...

RxBenefits

Team Lead, Member Services

Portland, OR · On-site

Conduct QA call monitoring and provide coaching and feedback * Hold agents accountable for ... Excellent communication, coaching, and conflict resolution skills * Ability to manage performance ...

next page

Showing results 1-20

All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Oregon

First Call Resolution information

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
What are the most commonly searched types of First Call Resolution jobs in Oregon? The most popular types of First Call Resolution jobs in Oregon are:
What are popular job titles related to First Call Resolution jobs in Oregon? For First Call Resolution jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Oregon look for? The top searched job categories for First Call Resolution jobs in Oregon are:
What cities in Oregon are hiring for First Call Resolution jobs? Cities in Oregon with the most First Call Resolution job openings:
First Call Resolution jobs near you
Customer Service Reprsentative

Customer Service Reprsentative

First American

Portland, OR

$17.68 - $23.56/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Interface with customers to resolve first and second tier service calls, queries, or problems via web-based application, email, or telephone.

  • Examine customer problems and implement appropriate corrective actions, escalating issues as necessary to supervisors or appropriate parties.

  • Maintain and create logs, reports, records, and files related to customer interactions and issues.

Job description

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoCustomer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.
Job Description

HOW YOU'LL CONTRIBUTE

  • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

  • Verifies contacts and account information.

  • Examines customer problems and implements appropriate corrective action to respond to customer requests.

  • Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.

  • Maintains and creates logs, reports, records, and files.

  • Investigates, coordinates, and tracks a wide range of customer issues and problems.

  • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

  • May interface with offshore call center to answer questions on process or specialized situations

  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

  • May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.

  • Other duties as assigned

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

  • High School diploma or equivalent required

  • Generally, has 2+ years of generally related customer service experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • General knowledge of assigned area's products and customer service activities.

  • Proficient MS Office skills

  • Must be able to navigate a computerized data entry system or other relevant applications.

  • Strong verbal and written skills

  • Customer Service skill including adaptability, attention to detail, patience, and problem solving.

Pay Range: $17.68 - $23.56 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply