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First Call Resolution Jobs in Nampa, ID (NOW HIRING)

Paylocity

Call Center Support Specialist

Meridian, ID · On-site

Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train ...

Paylocity

Call Center Support Specialist

Meridian, ID · On-site

Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train ...

Paylocity

Call Center Support Specialist

Meridian, ID · On-site

$17 - $22.75/hr

Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train ...

Sharecare

Lead Customer Service Rep

Boise, ID · On-site

Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.?? * Identifying trends in ...

Paylocity

Account Manager II

Meridian, ID · On-site

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources ...

Paylocity

Account Manager II

Meridian, ID · On-site

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources ...

Paylocity

Client Services Representative

Meridian, ID · On-site

$24/hr

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources ...

Paylocity

Client Services Representative

Meridian, ID · On-site

$23/hr

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources ...

Paylocity

Client Services Representative

Meridian, ID · On-site

$23/hr

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources ...

Paylocity

Client Services Representative

Meridian, ID · On-site

$24/hr

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Nampa, ID

First Call Resolution information

See Nampa, ID salary details

$12

$27

$53

How much do first call resolution jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first call resolution in Nampa, ID is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $34.52 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Nampa, ID as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,180 per year, or $27.5 per hour.

Entry-Level Contact Center Representative

Jobs for Humanity

Boise, ID

$14.75 - $19/hr

Full-time

Re-posted 9 days ago

Job description

Job Description

We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you'll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services.

We're looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you've worked in customer-facing roles like retail, hospitality, or food service, we'd love to hear from you!

Key Responsibilities:

Answer inbound and outbound calls in a professional and courteous manner

Resolve customer concerns efficiently, aiming for first-call resolution

Research internal systems to locate missing information and collaborate with other departments as needed

Accurately document customer interactions and process claims

Engage in solution-based conversations to recommend the best options

Follow scripts, policies, and procedures while using training resources to provide accurate information

Maintain confidentiality and handle sensitive information appropriately

Escalate complex issues to the appropriate personnel when necessary

Attend training sessions and team meetings to stay current on updates and best practices

Adhere to attendance and scheduling requirements

Qualifications

High school diploma or equivalent

Strong written, verbal, and organizational communication skills

Ability to type at least 20 words per minute

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with Windows operating systems

Dependable and punctual with excellent time management

Strong problem-solving and conflict resolution skills

Customer-focused with empathy, patience, and professionalism

Able to multitask, self-manage, and stay focused

Team-oriented with a collaborative mindset

Comfortable working in a fast-paced, dynamic environment

Excellent interpersonal skills and the ability to build rapport with customers and colleagues

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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