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First Call Resolution Jobs in California (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

ResolveSoft Inc

Be Seen First

Service Management Lead (SML)

San Francisco, CA · On-site

$95K - $100K/yr

Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and meet or exceed ...

Urgent

ResolveSoft Inc

Be Seen First

Service Management Lead (SML)

San Francisco, CA · On-site

$95K - $100K/yr

Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and meet or exceed ...

Urgent

East West Bank

GTP Senior Service Associate

El Monte, CA · On-site

$71K/yr

Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution * Work on and follow up with clients on research requests and ...

East West Bank

GTP Senior Service Associate

El Monte, CA · On-site

$71K - $120K/yr

Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution * Work on and follow up with clients on research requests and ...

Unavailable

GTP Senior Service Associate

El Monte, CA · On-site

$71K - $120K/yr

Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution * Work on and follow up with clients on research requests and ...

East West Bank

GTP Senior Service Associate

El Monte, CA · On-site

$71K/yr

Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution * Work on and follow up with clients on research requests and ...

East West Bank

GTP Senior Service Associate

El Monte, CA · Remote

$71K - $120K/yr

Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution * Work on and follow up with clients on research requests and ...

East West Bank

GTP Senior Service Associate

El Monte, CA · Remote

$71K - $120K/yr

Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution * Work on and follow up with clients on research requests and ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in California

First Call Resolution information

See California salary details

$13

$28

$55

How much do first call resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for first call resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
What are the most commonly searched types of First Call Resolution jobs in California? The most popular types of First Call Resolution jobs in California are:
What are popular job titles related to First Call Resolution jobs in California? For First Call Resolution jobs in California, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in California look for? The top searched job categories for First Call Resolution jobs in California are:
First Call Resolution jobs near you
Call Center Representative

Call Center Representative

TaxRise

Irvine, CA

$26 - $35/hr

Other

Posted 9 hours ago

Key responsibilities

  • Manage a high volume of inbound client calls, emails, text messages, and live chats, serving as the primary point of contact.

  • Proactively request, review, and organize tax-related and financial documentation to drive case progress.

  • Document all client interactions and track open communication tickets in the CRM system to ensure timely resolution.

Job description

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.

If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.

This position is 100% onsite in Irvine, CA

HOW YOU'LL BE REWARDED

Base Pay: $24.00 - $25.00 per hour

Average Monthly Bonus: $700 - $1,300

Top performers earn the equivalent of $26.00 - $35.00 per hour

Full-time | 40 hours per week. Occasional overtime may be required based on business needs.

WHAT YOU'LL DO

Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Deliver service that contributes to strong customer satisfaction outcomes
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
    Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Identify missing information and follow up with urgency

Ensure all materials are properly uploaded and organized in our CRM

Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support

Partner with leadership or other departments to ensure proper resolution

WHAT YOU'LL NEED TO HAVE

  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously

Experience in tax services, document processing, loan processing, or financial services is a plus but not required. Training will be provided.

Apply