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First Call Resolution Jobs in California (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails, text messages, and occasional live chats within service level expectations

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails, text messages, and occasional live chats within service level expectations

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails, text messages, and occasional live chats within service level expectations

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Respond to client emails, text messages, and occasional live chats within service level expectations

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First Call Resolution information

See California salary details

$13

$28

$55

How much do first call resolution jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for first call resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in California?

The most popular types of First Call Resolution jobs in California are:

What are popular job titles related to First Call Resolution jobs in California?

For First Call Resolution jobs in California, the most frequently searched job titles are:

What job categories do people searching First Call Resolution jobs in California look for?

The top searched job categories for First Call Resolution jobs in California are:

First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in California as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,954 per year, or $28.3 per hour.

Call Center Representative

Irvine, CA

TaxRise
Finance and Insurance • 51 - 200 employees
Learn more about TaxRiseexternal

$24 - $25/hr

Full-time

Re-posted 2 days ago

Job description

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.

If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.

This position is 100% onsite in Irvine, CA

HOW YOU'LL BE REWARDED

Base Pay: $24.00 - $25.00 per hour

Average Monthly Bonus: $800 - $1,300

Full-time | 40 hours per week. Overtime required based on business needs.

WHAT YOU'LL DO

Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
  • Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Ensure all materials are properly uploaded and organized in company CRM
Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support
  • Partner with leadership or other departments to ensure proper resolution

WHAT YOU'LL NEED TO HAVE

  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously
  • Experience in tax services, document processing, loan processing, or financial services is a plus but not required.
  • Training will be provided.

Apply