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First Call Resolution Jobs in California (NOW HIRING)

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The primary function of this position is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution whenever possible through use of ...

Tang and Company

IT Manager

Torrance, CA

$99K - $121K/yr

Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management

Tang and Company

IT Manager

Torrance, CA

$99K - $122K/yr

Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management

Tang+Company

IT Manager

Torrance, CA · On-site

$98K - $120K/yr

... as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) • Ensure consistent use and maintenance of the IT knowledge base • Act as process owner or lead contributor for: Incident ...

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $122K/yr

Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management

Tang+Company

IT Manager

Torrance, CA · On-site

$98K - $120K/yr

... as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) • Ensure consistent use and maintenance of the IT knowledge base • Act as process owner or lead contributor for: Incident ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in California

First Call Resolution information

See California salary details

$13

$28

$55

How much do first call resolution jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for first call resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is a first call resolution?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the first call resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a first call resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in California? The most popular types of First Call Resolution jobs in California are:
What are popular job titles related to First Call Resolution jobs in California? For First Call Resolution jobs in California, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in California look for? The top searched job categories for First Call Resolution jobs in California are:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in California as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $58,954 per year, or $28.3 per hour.

Customer Service Representative / Technical Assitance

Swoon Staffing

Irvine, CA • On-site

$25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

Position Summary

We’re hiring a Customer Service Representative (“Concierge”) to serve as the first point of contact for customers with questions or concerns about their internet service. This role is focused on proactive, white-glove support—delivering a first-in-class experience with empathy, technical troubleshooting, and a commitment to resolving issues quickly (often before they become issues at all). You’ll support customers across phone, email, and chat while maintaining high satisfaction and first-contact resolution.


Responsibilities

  • Deliver exceptional customer service via phone, email, and chat, ensuring customers feel personally supported
  • Resolve customer issues and complaints efficiently with empathy and professionalism
  • Handle call intake in accordance with customer service policies
  • Troubleshoot internet-related technical issues and assist customers with solutions
  • Educate customers on products and services and recommend ways to improve their internet experience (inside sales)
  • Process customer orders and cancellations for inbound sales; update account information on every interaction
  • Partner with other departments to resolve complex issues; escalate unresolved issues when needed
  • Meet or exceed service goals including response time, customer satisfaction, and first-call resolution
  • Maintain up-to-date product and technical knowledge


Qualifications

  • High school diploma or equivalent required; Bachelor’s degree preferred
  • 3+ years of customer service experience (telecommunications industry preferred)
  • Demonstrated ability to connect with customers and deliver exceptional satisfaction scores
  • Strong knowledge of fiber internet market and technology trends
  • Excellent communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Strong problem-solving and critical-thinking skills
  • Able to learn new technical skills quickly
  • Proficient in Microsoft Office; experience with CRM and/or billing systems
  • Flexible schedule availability (evenings, weekends, holidays as needed)

Company Description

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.