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First Call Resolution Jobs in California (NOW HIRING)

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The primary function of this position is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution whenever possible through use of ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...

Tang and Company

IT Manager

Torrance, CA

$99K - $121K/yr

Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management

Tang and Company

IT Manager

Torrance, CA

$99K - $122K/yr

Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $122K/yr

Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management

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First Call Resolution information

See California salary details

$13

$28

$55

How much do first call resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for first call resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
What are the most commonly searched types of First Call Resolution jobs in California? The most popular types of First Call Resolution jobs in California are:
What are popular job titles related to First Call Resolution jobs in California? For First Call Resolution jobs in California, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in California look for? The top searched job categories for First Call Resolution jobs in California are:
First Call Resolution jobs near you
Provider Service Representative III

Provider Service Representative III

L.A. Care Health Plan

Los Angeles, CA • On-site

$55K - $69K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

L.A. Care Health Plan rating

9.0

Company rating: 9.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

30th of 277 rated insurance

Job description

Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Provider Service Representative (PSR) III is the first point of contact for providers and stakeholders, delivering complete and accurate support on eligibility, benefits, claims, authorizations, Primary Care Physician (PCP) changes, and other service needs ensuring seamless support across the provider service journey.
The PSR III focuses on all managed care product lines with an in-depth understanding of benefits and claims processing across all products. Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.
Duties
Responds to inquiries across all channels related to eligibility, benefits, claims, authorizations, and coordination of care. Assists providers with navigating member eligibility, benefits and claims processing. Provides First Call Resolution (FCR) by addressing the needs of our providers effectively on the first call. Supports providers with navigation of self-service tools. Documents all interactions in L.A. Care's system of record. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations and protects member privacy. Triages and directs calls to the appropriate internal teams or external entities for resolution, as needed. (70%)
Supports the Contact Center operations in meeting call performance goals by assisting member-related inquiries, as needed. (10%)
Supports ad-hoc targeted member outreach activities as determined by business need. (5%)
Applies subject matter expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, provides mentorship, and contributes specialized knowledge. Ensures that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training and recommends process improvements as needed. (5%)
Performs other duties as assigned. (10%)
Duties Continued
Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Experience
Required:
At least 3 years of Managed Care experience in provider relations or customer service, including 1 year of experience handling provider inquiries related to claims, benefits, authorizations, and payments in a contact center environment.
Data entry experience with ability to type a minimum of 40 wpm.
Skills
Required:
Ability to answer a high volume of calls while demonstrating a high level of empathy and patience.
Knowledge of managed care terminology and claims processing.
Knowledge of HIPAA regulations and confidentiality practices.
Excellent verbal and written communication skills.
Excellent probing, problem-solving and multitasking skills.
Ability to coach, mentor, and support Contact Center representatives.
Ability to work independently with minimal supervision.
Licenses/Certifications Required
Licenses/Certifications Preferred
Required Training
Preferred:
Technical training/certificate in a technical or business school (e.g. medical billing, medical terminology, medical coding, healthcare).
Physical Requirements
Light
Additional Information
L.A. Care Health Plan's Contact Center is open 24 hours a day, 7 days a week, including holidays. Contact Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

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