Los Angeles, CA · On-site
$22 - $30.25/hr
The primary function of this position is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution whenever possible through use of ...
Los Angeles, CA · On-site
$22 - $30.25/hr
The primary function of this position is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution whenever possible through use of ...
Newport Beach, CA · On-site
$30 - $35/hr
Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...
Newport Beach, CA · On-site
$30 - $35/hr
Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...
Newport Beach, CA · On-site +1
$30 - $35/hr
Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...
Newport Beach, CA · On-site +1
$30 - $35/hr
Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...
$16.50 - $22.25/hr
First call resolution - Greet and triage inbound customer calls or promptly return customer voicemail inquiries. Address their needs, troubleshoot issues, and provide clear guidance to support a ...
$16.50 - $22.25/hr
First call resolution - Greet and triage inbound customer calls or promptly return customer voicemail inquiries. Address their needs, troubleshoot issues, and provide clear guidance to support a ...
Newport Beach, CA · On-site
$30 - $35/hr
Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...
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Newport Beach, CA · On-site
$30 - $35/hr
Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous ...
$50K - $62K/yr
Provides First Call Resolution (FCR) by accessing internal tools and external portals to address the needs of our members and providers effectively on the first call. Supports members and providers ...
$50K - $62K/yr
Provides First Call Resolution (FCR) by accessing internal tools and external portals to address the needs of our members and providers effectively on the first call. Supports members and providers ...
Los Angeles, CA · On-site
$50K - $62K/yr
Provides First Call Resolution (FCR) by accessing internal tools and external portals to address the needs of our members and providers effectively on the first call. Supports members and providers ...
Los Angeles, CA · On-site
$50K - $62K/yr
Provides First Call Resolution (FCR) by accessing internal tools and external portals to address the needs of our members and providers effectively on the first call. Supports members and providers ...
Los Angeles, CA · On-site
$50K - $62K/yr
Provides First Call Resolution (FCR) by accessing internal tools and external portals to address the needs of our members and providers effectively on the first call. Supports members and providers ...
Los Angeles, CA · On-site
$50K - $62K/yr
Provides First Call Resolution (FCR) by accessing internal tools and external portals to address the needs of our members and providers effectively on the first call. Supports members and providers ...
Torrance, CA · On-site
$99K - $122K/yr
Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management
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Torrance, CA · On-site
$99K - $122K/yr
Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management
$99K - $121K/yr
Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management
$99K - $121K/yr
Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management
Torrance, CA · On-site
$99K - $122K/yr
Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management
Torrance, CA · On-site
$99K - $122K/yr
Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR) * Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management
$15.50 - $19.50/hr
Strives to provide a superior customer experience that focuses on first-call resolution * Demonstrates a learning attitude focused on innovation and continuous improvement. * Has an overall positive ...
$15.50 - $19.50/hr
Strives to provide a superior customer experience that focuses on first-call resolution * Demonstrates a learning attitude focused on innovation and continuous improvement. * Has an overall positive ...
Rancho Cordova, CA · On-site
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Rancho Cordova, CA · On-site
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Rancho Cordova, CA · On-site
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Rancho Cordova, CA · On-site
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Rancho Cordova, CA · On-site
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Rancho Cordova, CA · On-site
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
$25.74 - $28.82/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Average Speed to Answer, First Call Resolution, CSAT, and support metrics tracking and reporting. * Develop and enforce request handling and escalation policies and procedures. * Track and analyze ...
Average Speed to Answer, First Call Resolution, CSAT, and support metrics tracking and reporting. * Develop and enforce request handling and escalation policies and procedures. * Track and analyze ...
Rancho Cordova, CA · On-site
$19 - $24.25/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Rancho Cordova, CA · On-site
$19 - $24.25/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
$19 - $24.25/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
$19 - $24.25/hr
Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate ...
Average Speed to Answer, First Call Resolution, CSAT, and support metrics tracking and reporting. * Develop and enforce request handling and escalation policies and procedures. * Track and analyze ...
Average Speed to Answer, First Call Resolution, CSAT, and support metrics tracking and reporting. * Develop and enforce request handling and escalation policies and procedures. * Track and analyze ...
$13.29 - $17.08
20% of jobs
$17.98 is the 25th percentile. Wages below this are outliers.
$17.08 - $20.88
20% of jobs
The median wage is $22.50 / hr.
$20.88 - $24.67
22% of jobs
$24.67 - $28.47
10% of jobs
$30.37 is the 75th percentile. Wages above this are outliers.
$28.47 - $32.26
5% of jobs
$32.26 - $36.06
5% of jobs
$36.06 - $39.86
4% of jobs
$39.86 - $43.65
2% of jobs
$43.65 - $47.45
0% of jobs
$47.45 - $51.24
5% of jobs
$51.24 - $55.04
5% of jobs
$13
$28
$55
A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.
To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.
Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.
$22 - $30.25/hr
Full-time
Posted 9 days ago
