Bilingual Export Sales CoordinatorFull-Time Non-Exempt Cypress, CA Monday-Friday (Hybrid)
Multiquip is seeking a detail-oriented and customer-focused Bilingual Export Sales Coordinator to support our growing international business. In this dynamic role, you'll serve as a key point of contact for global customers, sales agents, and internal teams-managing the full order lifecycle and ensuring seamless international shipments.
If you're a bilingual (English/Spanish) professional with a passion for global trade, strong organizational skills, and a proactive mindset, this is a great opportunity to contribute to a fast-paced, collaborative environment.
What You'll DoCustomer & Sales Support- Provide exceptional service to international customers with timely, accurate communication
- Support outside sales agents and internal teams with coordination and issue resolution
- Manage incoming communications (calls, emails, and documentation) from customers and partners
Order Management & Processing- Process quotes and orders in SAP, including pricing, terms, product details, and delivery instructions
- Manage high-volume order activity with accuracy and efficiency
- Communicate order updates and revisions to customers and stakeholders
Logistics & Export Coordination- Coordinate end-to-end international shipments, including air and ocean freight
- Work closely with freight forwarders to manage logistics, container sizing, and freight costs
- Verify product availability and ensure timely order fulfillment
Compliance & Documentation- Prepare and manage export documentation to ensure smooth customs clearance
- Ensure compliance with export regulations, including BIS-711 forms, ETAR processes, and CE requirements
- Maintain awareness of dangerous goods (DG) regulations for air shipments
Operational Support & Continuous Improvement- Review open order reports and drive timely progression of shipments
- Maintain accurate records including manuals, parts documentation, and export notes
- Ensure accuracy in Return Material Authorizations (RMAs)
- Participate in process improvements and departmental initiatives
What You BringExperience & Education- High school diploma required; degree in Business, International Business, or Supply Chain is a plus
- 1-3 years of customer service experience required
- 1-3 years of export and/or international logistics experience preferred
- Experience with machinery or parts (industrial or automotive) is a plus
Language & Communication Skills- Bilingual in English and Spanish (spoken and written) required
- Strong verbal and written communication skills with excellent attention to detail
- Ability to effectively support customers, partners, and internal stakeholders
Technical & Systems Skills- Proficiency in SAP and Microsoft Office (Excel, Word, Outlook)
- Experience with Adobe Acrobat or Nitro preferred
- Ability to quickly learn new systems and tools
Industry & Functional Knowledge- Understanding of export documentation, compliance, and international trade processes
- Familiarity with Incoterms (EXW, FCA, CFR, CIF, DDP, etc.)
- Knowledge of dangerous goods (DG) requirements for air shipments
- Ability to read and interpret technical documents and product information
Organization & Problem-Solving- Strong organizational and multitasking abilities in a fast-paced environment
- Analytical thinking with sound judgment for resolving customer issues
- Highly dependable, detail-oriented, and team-focused
Physical Requirements- Primarily office-based role requiring regular sitting, typing, and communication
- Occasional standing and walking
- Ability to lift up to 10 lbs as needed
- Visual requirements include close vision for detailed document handling
- Reasonable accommodations may be made for individuals with disabilities
Compensation & Benefits- $24.00-$25.00/hr
- 11 paid Holidays
- Generous Paid Time Off - accrue up to 4 weeks per year
- Excellent Benefits Package starting the 1st of the month after 30 days of employment, including:
- Medical, Dental & Vision (including orthodontics)
- Companypaid Life, AD&D, ShortTerm & LongTerm Disability
- Flex Spending Account (FSA), accident plans, and supplemental options
- 401(k) Retirement Plan
- Tuition Reimbursement up to $5,250 annually
- MetLife Hyatt Legal and AFLAC plans
- Employee Assistance Program