Technical Support Engineer
$44K - $74K/yr
This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...
$44K - $74K/yr
This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...
$44K - $74K/yr
This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...
Italy, TX · On-site
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...
Italy, TX · On-site
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Greensboro, NC · On-site
With 3,000+ experts across North America, we partner with leading companies in aerospace, medical ... Summary We are seeking an experienced and technically advanced Technical Support Engineer to ...
Greensboro, NC · On-site
With 3,000+ experts across North America, we partner with leading companies in aerospace, medical ... Summary We are seeking an experienced and technically advanced Technical Support Engineer to ...
Greensboro, NC · On-site
With 3,000+ experts across North America, we partner with leading companies in aerospace, medical ... Summary We are seeking an experienced and technically advanced Technical Support Engineer to ...
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Greensboro, NC · On-site
With 3,000+ experts across North America, we partner with leading companies in aerospace, medical ... Summary We are seeking an experienced and technically advanced Technical Support Engineer to ...
Sandy, UT · Hybrid
The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where ...
Sandy, UT · Hybrid
The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where ...
OR · Remote
Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...
OR · Remote
Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...
New York, NY · On-site
$160K - $180K/yr
Today, we orchestrate tens of millions of Firecracker VMs each month, running CI for 3,000 ... Build out the foundations for Technical Support Engineering best practice, with a view to building ...
New York, NY · On-site
$160K - $180K/yr
Today, we orchestrate tens of millions of Firecracker VMs each month, running CI for 3,000 ... Build out the foundations for Technical Support Engineering best practice, with a view to building ...
The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Minimum of 3 year experience with supporting systems remotely by connecting to various system types ...
The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Minimum of 3 year experience with supporting systems remotely by connecting to various system types ...
Columbus, GA · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Columbus, GA · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Birmingham, AL · On-site
Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... 3 years of experience assisting customers and resolving technical issues. * You are a skilled ...
Birmingham, AL · On-site
Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... 3 years of experience assisting customers and resolving technical issues. * You are a skilled ...
We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...
We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...
Kansas City, MO · On-site +1
$90K - $110K/yr
Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Willingness to participate in evening, weekend, holiday, or on-call coverage as business needs ...
Kansas City, MO · On-site +1
$90K - $110K/yr
Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Willingness to participate in evening, weekend, holiday, or on-call coverage as business needs ...
Sunnyvale, CA · On-site
ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big ... • 3~5 years of experience supporting big data products or enterprise SaaS platforms • ...
Sunnyvale, CA · On-site
ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big ... • 3~5 years of experience supporting big data products or enterprise SaaS platforms • ...
About the Role As a Technical Support Engineer, you'll provide advanced technical support for Cadence's Romax software product line ( ensuring customer success and satisfaction. You'll also ...
About the Role As a Technical Support Engineer, you'll provide advanced technical support for Cadence's Romax software product line ( ensuring customer success and satisfaction. You'll also ...
San Francisco, CA · On-site
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...
San Francisco, CA · On-site
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...
Orlando, FL · On-site
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat ...
Orlando, FL · On-site
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat ...
Reston, VA · On-site
The Technical Support Engineer routinely acts independently while researching and developing ... Retirement plan. * 3 weeks of paid time off every year. * Unlimited sick time. * Paid holidays.
Reston, VA · On-site
The Technical Support Engineer routinely acts independently while researching and developing ... Retirement plan. * 3 weeks of paid time off every year. * Unlimited sick time. * Paid holidays.
Woodland, CA · On-site
We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...
Woodland, CA · On-site
We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...
Livonia, MI · On-site
Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...
Livonia, MI · On-site
Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
| Aspect | Evening Technical Support Engineer 3 | Night Technical Support Engineer 3 |
|---|---|---|
| Work Hours | Evening shifts, typically 4 PM to 12 AM | Night shifts, typically 12 AM to 8 AM |
| Responsibilities | Handling customer support issues during evening hours, troubleshooting, and escalation | Providing technical support during overnight hours, ensuring system stability |
| Required Skills | Strong communication, troubleshooting, and customer service skills | Same as Evening role, with additional focus on overnight system monitoring |
| Certifications | Relevant certifications like CompTIA, Cisco, or vendor-specific certifications | Same certifications as Evening role |
Both roles involve technical support during different shifts, with similar skills and certifications required. The main difference lies in the working hours and specific shift responsibilities, catering to 24/7 support needs in the industry.
$44K - $74K/yr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 7 days ago
Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:
As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Illumia technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.
Job Summary / PurposeWho you will work with:
You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.
You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.
Key Responsibilities and Duties
What you bring to the table:
Required Qualifications
Preferred Qualifications
Essential Functions of the job:
The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.
What is good to know:
This role may require occasional evening or weekend work to support customers in different time zones or during critical system implementations. Some travel may be required for on-site customer support or training opportunities (typically less than 5%). The position offers significant growth opportunities within our three-group structure, with clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success.
Competencies and Behaviors
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.
What you get when you join our team:
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
Employment Type: FULL_TIMESourced by ZipRecruiter
It services
501 - 1,000 Employees
Phoenix, AZ, US
1984