ZipRecruiter

Log In

1

Evening Technical Support Engineer 3 Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Transact Campus

Technical Support Engineer

Atlanta, GA

$44K - $74K/yr

This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site +1

$44K - $74K/yr

This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Minimum of 3 year experience with supporting systems remotely by connecting to various system types ...

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... 3 years of experience assisting customers and resolving technical issues. * You are a skilled ...

WECO

Technical Support Engineer

Woodland, CA

We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...

Cyera

Senior Technical Support Engineer

Kansas City, MO · On-site +1

$90K - $110K/yr

Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Willingness to participate in evening, weekend, holiday, or on-call coverage as business needs ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big ... • 3~5 years of experience supporting big data products or enterprise SaaS platforms • ...

next page

Showing results 1-20

People also search for

All JobsEvening Technical Support Engineer 3 Jobs

Evening Technical Support Engineer 3 information

See salary details

$37.5K

$79K

$119.5K

How much do evening technical support engineer 3 jobs pay per year?

As of Jul 7, 2026, the average yearly pay for evening technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, technical support engineers, including Evening Technical Support Engineers, are still essential for handling complex problems, customer interactions, and troubleshooting that require human judgment and expertise.

What is L1 L2 L3 support engineer?

An Evening Technical Support Engineer 3 typically works in a multi-tier support structure, where L1 (Level 1) handles basic issues and initial customer contact, L2 (Level 2) addresses more complex problems requiring technical expertise, and L3 (Level 3) involves advanced troubleshooting often performed by specialists or engineers with deep technical knowledge. These levels help organize support workflows and ensure efficient resolution of technical issues using tools like remote access and diagnostic software.

What is the difference between Evening Technical Support Engineer 3 vs Night Technical Support Engineer 3?

AspectEvening Technical Support Engineer 3Night Technical Support Engineer 3
Work HoursEvening shifts, typically 4 PM to 12 AMNight shifts, typically 12 AM to 8 AM
ResponsibilitiesHandling customer support issues during evening hours, troubleshooting, and escalationProviding technical support during overnight hours, ensuring system stability
Required SkillsStrong communication, troubleshooting, and customer service skillsSame as Evening role, with additional focus on overnight system monitoring
CertificationsRelevant certifications like CompTIA, Cisco, or vendor-specific certificationsSame certifications as Evening role

Both roles involve technical support during different shifts, with similar skills and certifications required. The main difference lies in the working hours and specific shift responsibilities, catering to 24/7 support needs in the industry.

What is the highest salary for a technical support engineer?

The highest salary for a technical support engineer, including roles like Evening Technical Support Engineer 3, can exceed $80,000 to $100,000 annually, especially with advanced skills, certifications, and experience in specialized technical environments. Senior or specialized support engineers working in high-demand industries or with extensive expertise may earn higher compensation, often supplemented with bonuses or benefits.

What is a Level 3 tech support job description?

A Level 3 technical support engineer is responsible for resolving complex technical issues that cannot be addressed by lower support levels. They analyze and troubleshoot advanced hardware, software, and network problems, often providing guidance to Level 1 and 2 support teams and documenting solutions for future reference. This role typically requires strong technical knowledge, problem-solving skills, and familiarity with diagnostic tools and remote support software.
More about Evening Technical Support Engineer 3 jobs
What cities are hiring for Evening Technical Support Engineer 3 jobs? Cities with the most Evening Technical Support Engineer 3 job openings:
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
What job categories do people searching Evening Technical Support Engineer 3 jobs look for? The top searched job categories for Evening Technical Support Engineer 3 jobs are:
Evening Technical Support Engineer 3 jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

Job Requirements:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Apply