The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...
The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...
Technical Support Engineer
Greensboro, NC · On-site
Summary We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ...
Technical Support Engineer
Greensboro, NC · On-site
Summary We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ...
Technical Support Engineer
Orlando, FL · On-site
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat ...
Technical Support Engineer
Orlando, FL · On-site
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
$30 - $40/hr
Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years ... As a Technical Support Engineer, you'll work closely with customers, system administrators, and ...
Technical Support Engineer
$30 - $40/hr
Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years ... As a Technical Support Engineer, you'll work closely with customers, system administrators, and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
San Mateo, CA · On-site
As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...
Technical Support Engineer
San Mateo, CA · On-site
As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...
Technical Support Engineer
OR · Remote
$85K - $135K/yr
USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...
Technical Support Engineer
OR · Remote
$85K - $135K/yr
USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...
This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...
This role may require occasional evening or weekend work to support customers in different time ... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ...
Technical Support Engineer
Austin, TX · On-site
Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...
Technical Support Engineer
Austin, TX · On-site
Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...
One of the above or more: - 3+ years of experience in a Tier2/3/4 technical support, - 3+ years System/Post Sale/Production engineer role, preferably in a SaaS or cybersecurity company. * Strong ...
One of the above or more: - 3+ years of experience in a Tier2/3/4 technical support, - 3+ years System/Post Sale/Production engineer role, preferably in a SaaS or cybersecurity company. * Strong ...
Technical Support Engineer
Chicago, IL · On-site
Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...
Technical Support Engineer
Chicago, IL · On-site
Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...
Technical Support Engineer
Chicago, IL · On-site
Competitive Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial ...
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Technical Support Engineer
Chicago, IL · On-site
Competitive Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial ...
Technical Support Engineer
Wilsonville, OR · On-site
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex hardware and software issues within customer applications like integrated AV conference environments ...
Technical Support Engineer
Wilsonville, OR · On-site
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex hardware and software issues within customer applications like integrated AV conference environments ...
Technical Support Engineer
Budd Lake, NJ · On-site
Bachelor's or Master's degree in Electrical and Electronics Engineering or a related field. * 3-5 years of relevant experience in technical support, applications engineering, or a related role in the ...
Technical Support Engineer
Budd Lake, NJ · On-site
Bachelor's or Master's degree in Electrical and Electronics Engineering or a related field. * 3-5 years of relevant experience in technical support, applications engineering, or a related role in the ...
Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...
Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...
Technical Support Engineer
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...
Technical Support Engineer
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...
Evening Technical Support Engineer 3 information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do evening technical support engineer 3 jobs pay per year?
What is the difference between Evening Technical Support Engineer 3 vs Night Technical Support Engineer 3?
| Aspect | Evening Technical Support Engineer 3 | Night Technical Support Engineer 3 |
|---|---|---|
| Work Hours | Evening shifts, typically 4 PM to 12 AM | Night shifts, typically 12 AM to 8 AM |
| Responsibilities | Handling customer support issues during evening hours, troubleshooting, and escalation | Providing technical support during overnight hours, ensuring system stability |
| Required Skills | Strong communication, troubleshooting, and customer service skills | Same as Evening role, with additional focus on overnight system monitoring |
| Certifications | Relevant certifications like CompTIA, Cisco, or vendor-specific certifications | Same certifications as Evening role |
Both roles involve technical support during different shifts, with similar skills and certifications required. The main difference lies in the working hours and specific shift responsibilities, catering to 24/7 support needs in the industry.

Job description
Who we are: Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of "we" instead of "me." We believe in the philosophy of servant leadership and that it's all about putting others first. We also value the balance between family and work.Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.The perks of being a Frontliner: Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
Support Engineer III - A&TYour role on the team:The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL and system support across other client systems inside and outside of Frontline.
Responsibilities- Assist support team in live queues during peak season; applicable key performance metrics for support specialist role apply during this time.
- Support clients through the full duration of Frontline's regular support hours, with occasional weekend hours required for urgent client issues or needs.
- Partner with Product and Development teams on troubleshooting, new feature rollouts, and larger integration and service initiatives.
- Provide direct technical mentorship and feedback to Technical Support Specialists.
- Work with individual customers on requested services, integrations, maintenance, and troubleshooting.
- Address data integration needs, analyze system capabilities partnered with client specifications and design the solution to customize features accordingly.
- Assist clients and third parties with data transfer via web services/API.
- Troubleshoot technical issues that require extensive research and data review within the solution that CS Support levels 1-3 are unable to resolve.
- Create/modify customized reports as needed for client specific use:
- Troubleshoot and create complex data reports for clients that are used for IC and CS team members.
- Create final reports for Clients who have churned.
- Make configuration adjustments as necessary to configure data integrations with internal and external systems outside of Frontline.
- Analyze trends for ways to prevent future problems.
- Handle at or above average number of requests/projects for Senior Technical Support Specialist group.
- Vet bugs and defects, assist in entering related problem and JIRA tickets (when appropriate), and communicate issues to the internal stakeholders.
- Prioritize bugs for Development team.
- Communicate system outages to key partners and laisse with Development team.
- Properly tag all requests with correct subcategory.
- Escalate requests when needed due to client sentiment to the Support Lead.
- Follow up with clients following negative ratings to seek to improve client experience.
- Be a culture carrier, embodying the company's core values internally and externally.
- Contribute to the creation of internal and external documentation for complex issues and technical services.
- Include knowledge base content on each request as appropriate and communicate identified gaps in knowledge base content
- Detail oriented and self-motivated; ability to operate with little to no supervision.
- Ability to stay organized and manage deadlines on multiple simultaneous projects.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Experience in Project Management and/or Process Improvement (Six Sigma) is a plus.
- Experience in Education or EdTech is a plus.
- Bachelor's Degree in related field.
- Minimum of five (5) years of prior relevant experience.
- SQL Server skills: advanced query skills, stored procedures, functions, reporting, etc.
- IIS Troubleshooting.
- Windows server configuration.
- Basic understanding of web APIs.
- Experience working with CSV, XML data.
- Experience working with Remote Desktop, and VPN.
- Experience with data reporting.
- Detail oriented and self-motivated; ability to operate with little to no supervision.
- Strong analytical and problem-solving skills.
- Excellent customer service skills.
- Strong communication skills including the ability to present to smaller groups.
About ORS Partners
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
51 - 200 Employees
Headquarters location
Audubon, PA, US
Year founded
2012